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Solargain
4.4 from 586 reviews · View Statistics
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Reviews

  • Value for Money
    2.3 (24)
  • Product Quality
    2.2 (21)
  • Return Claim MadeYes · No (30)
  • Customer Service
    1.7 (27)
  • Warranty Claim MadeYes (9) · No (20)
  • Purchase Price$6,247.78
  • Timeliness
    1.4 (8)
  • Job Satisfaction
    1.4 (8)
  • Rates and Fees
    1.3 (6)
  • Installation
    2.7 (20)
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Reviewer Photos & Videos

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Robyn
RobynMelbourne
  • 4 reviews
  • 4 likes
  • Verified

Solargain - No Gain Just Pain

published

Contacted Solargain to purchase a 10KW system and iStore Hot water service, (over $11K) Signed a quote in August under pressure to avoid a price rise, They went silent for 2 months, couldn't find ot what was happening, then they said all the prices are going up by 20-25% and would I like them re-quote, despite having signed a quote at an agreed price. Probably the most unprofessional Solar co I have ever experienced, impossible to speak to someone to find out what's happening, want to increase cost after you sign and treat you like a fool. They did the same thing to a friend I referred them to.

Value for Money
1/5
Product Quality
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Incentivised Review No
Return Claim MadeNo
System Size-38 KW
Panel Purchased No installed just quoted on Jinko / Fronius / iStore
Warranty Claim MadeNo
Purchase Price$0.00
Solargain
SolargainSolargain

Good Afternoon Robyn, Sorry to hear your experience with us has not been a good one, We take these reviews seriously. I have escalated this and someone will come back to you ASAP. Regards Solargain

Solargain
SolargainSolargain

No after installation support

published

My experience was very bad. The company did not support me at all post installation ( after they received all the money from me). The installer and inspector was arguing with each other as they forget to turn the solar system on and I didn’t receive any support from solargain to rectify the issue. Each time I have to call them to make sure they progress the issue with the system and found that no progress on the issue. I don’t recommend this company at all.

Value for Money
1/5
Product Quality
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase Price$9,000.00
Solargain
SolargainSolargain
Deejinoz
DeejinozGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Took months just to do a PV service...

published
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Incentivised Review No
Return Claim MadeNo
Aditya
AdityaSouth East Queensland, QLD

Incorrect estimation of plant output

published
Trustworthiness
1/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Jinco
Warranty Claim MadeNo
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Nick
Nick
  • 2 reviews
  • 1 like

The customer service support is terrible

published

That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call them the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them.

Value for Money
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain
Ashik
AshikSydney, NSW
  • Verified

Poor service before and after sales

published

I only went with this company due to IKEA although they are 2K more expensive for similar systems. Overall i am really disappointed with the service provided. Firstly my installation was cancelled without any notification first time and delayed again 2nd time. The installer wired the smart meter incorrectly and its been 3 weeks and more than 10 phone calls with no action taken. Finally i have been sold a 9.9 KW system without advising me regarding the 5 KW export limit. Overall I dont see any value paying extra for this company when they don't have acceptable before and after sales service.

Value for Money
2/5
Trustworthiness
2/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
2/5
Rates and Fees
2/5
Incentivised Review No
Return Claim MadeNo
System Size9.9 KW
Panel Purchased trina and sungrow
Warranty Claim MadeYes
Purchase Price$6,750.00
Solargain
SolargainSolargain
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Danielle
DaniellePerth, WA
  • 2 reviews
  • 5 likes

Don’t use solargain. Buyer beware.

published

Absolute rubbish chromagen solar hot water system that solargain sold us just 6 years ago. The main connection into the tank had rusted and we were told we would have to buy a whole new system. Solargain were rude and dismissive about selling such rubbish. Be aware of their salesman crap speech. I will never recommend this disgraceful company to anyone.

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Value for Money
1/5
Product Quality
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Chromagen hot water system
Warranty Claim MadeNo
Solargain
SolargainSolargain
Danielle
Danielle
Solargain
SolargainSolargain
Ssid
SsidSydney, NSW
  • Verified

Very poor customer service though the price is comparatively very high than competitors

published

Its only a few days since Solar gain installed. There are multiple roof leaks. Their price is comparatively very much higher than competitors and they convince to you by saying that their after sales support is very good thats why their price is high. But after the sales, I am now struggling to get support. Its been almost a week since I reported its leaking, No one has come forward to fix. They will send the technician based on the availability. Very bad customer service and rude.

Value for Money
1/5
Product Quality
4/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Qcell
Warranty Claim MadeYes
Purchase Price$6,690.00
Solargain
SolargainSolargain
Ssid
Ssid
Solargain
SolargainSolargain
Sue H
Sue HWheatbelt, WA

Terrible after sales service!

published

Having just paid over $12,000 on a brand new product..Q Home from Solargain I am really disappointed with the after sales service...or rather lack of service! Although the installer did a good job, despite having never installed this product before, the technical communications with the inverter continues to be a problem that neither Solargain or QCell want to resolve! Very much over it now! Will never recommend either of these companies and will be heading to consumer protection!

Value for Money
3/5
Product Quality
2/5
Customer Service
1/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Q Cell
Warranty Claim MadeNo
Solargain
SolargainSolargain
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Checking hot water panels on a two storey home

published
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased all I know is we have a chromagen tank, grundig pump.
Warranty Claim MadeNo
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K Tran
K TranGreater Melbourne (Metropolitan), VIC
  • Verified

Do not use! There's some gotcha!

published
Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$7,000.00
Solargain
SolargainSolargain
connorling
connorlingPerth, WA
  • 3 reviews
  • 1 like

Break every 1.5years, cost $222 to claim warranty of faulty unit

published

Have had solar gain installed in 2016, it broke in 2018, constantly reconnecting instead, got it replaced under warranty at no cost. It breaks again in 2020, called them for warranty, the lady wants me to pay $222 for them to come and look at it then have it replaced. Whole point of installing solar is to save money, it's gonna cost $222 every 1.5 years, more than what I saved from using solar. Don't recommend them

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Solargain
SolargainSolargain
connorling
connorling

The operator definitely said they have to come out to "do testing". Ask her to send me an email of what had said and she said she did but never received. What email do I send image to?

Solargain
SolargainSolargain

Hi Connor, please send the images to service.westcoast@solargain.com.au. We will be in contact once we have lodged the claim or if we require any further information. For your reference, your case number is #47457. Kind regards, Solargain.

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No Service

published

Called Solargain on the Monday and was advised I would receive a call back within 48 hours, come Saturday no call back and inverter is still not working. Very disappointed.

Value for Money
4/5
Product Quality
4/5
Customer Service
1/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Huawei inverter
Warranty Claim MadeNo
Solargain
SolargainSolargain
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Girish
GirishPerth, WA
  • 3 reviews
  • 4 likes
  • Verified

Very poor after-sales warranty service

published

The NG booster supplied by the company Solargain has stopped working during the warranty period. They gave me an appointment for their technician to visit me after 3 days. And on the day of appointment, they called to say that they have re-scheduled my job after 3 days. This is in spite of the fact that I pleaded with them that my property is without the hot water for the past 7 days now. They just don't seem to care.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Solargain
SolargainSolargain
Michael
MichaelMelbourne
  • 5 reviews
  • 2 likes

Multiple delays and a failure to meet the CEC code of conduct

published
Value for Money
3/5
Customer Service
1/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain
Michael
Michael
Solargain
SolargainSolargain

Hi Michael, we have followed up with our team regarding this. Alternatively, please call us on 1300 73 93 55 and we can help you with this.
Kind regards, Solargain.

Page 1 of 2

Questions & Answers

Les Crilly
Les Crillyasked

Can I claim the current government rebate to install a battery to an existing system?

1 answer
Danny
Danny

Hi Les, I am not sure about the battery, but you can ring up Solargain and ask them.

Colin52
Colin52asked

I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.

I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.

Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.

It seems I am phoning up about this to see what is going on.

So decided to post in here in the hope that some one gets back to me.

No answers
Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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