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Avoid Solargain and their subcontractor Elite Solar
Solargain and Elite Solar do not know the technology they are installing. Solargain sent their subcontractor Elite Solar to my house to install a 10kW system. They recommended that the inverter be installed by the front door. I asked if there would be any noise and was told there be a slight hum. When the system was first turned on it was quite noisy and I queried the installer who confessed that he had only installed small inverters before and didn't realise an 8kW inverter would be so loud. The Fronius inverter is so noisy that it is unpleasa...nt to sit in the yard in front of the house. Solargain came out to inspect the inverter and agreed it was noisy. A month later they said it would cost $1500 to relocate. I disagreed. They came back and said they would move it for $750. I disagreed. Now Solargain do not reply to my emails. Additionally, Elite Solar punctured 8 holes through my cathedral ceiling by mistake. On the first day Elite Solar turned up and said I needed to upgrade the cable from my switchboard to street, which has cost about $2000. My recommendation is to avoid Solargain, Elite solar, and Fronius inverters.
Problematic Solar HWU and Terrible Customer Service
We have had problems with our Solar HWU since we built our house, not quite 4 years ago. Every year when the weather cools we get no hot water. Management are rude and unprofessional. The way they speak to clients is disgusting. Management even accused us of having parts changed by a third party! This unit was part of our build, an upgrade from the standard inclusion of a gas HWU, that we paid extra to have. Had we have known what the after sales customer service would be like if we had any problems, we would've chosen a different unit/company to provide our hot water system.
Installation Problems for an great product.
Product: Best Price, Works Well.
Sales: Rob - Extremely helpful, Spent over an hour helping me to choose a product right for me
Installation Quality: Clean
Installation Attention to Detail: Wrong roof aspect. Hot water Timer Forgotten.
Timer was installed (Next Day) and system scheduled for relocation.
Customer Service for problems has been good.
I recommend Solar Gain. but as with any install by any supplier, check the paper work and diagrams are what you agreed to and review it with the installer before they start. Use them as a check-list before signing off and paying the bill.
Total waste of money.
Had a health check on my Solargain inverter and panels
Cost $220.00 for the person who Solargain sent to look at my inverter and stand in the garden and look at the roof where the solar panels are something I can do myself .
He then informed me it was working fine .
He lived around the corner from my property not bad money for twenty minutes work.
Find out how Solargain compares to other Solar Panel Installers
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Try someone else, not Solargain
Solargain has a pathetic customer service. They failed to submit various documentation in time, lied on the phone about getting it done immediately and did not do it.
They failed to calculate the correct number of panels that would fit on the roof and had to amend the quote on the installation day.
The only positive experience I had with them is at the initial stage when their consultants from pure electric explained the solar technology.
I don't know quality of work of other installers, but next time I would get all the information from solargain, but would hire someone else to do the installation.
Buying process good, after service most horrible, useless
We bought a top of the line solar system with micro inverters. They are slightly more expensive than the competition but with so many going out of business, thought it would be safer to buy from a big company. Only after installation it became clear that our house with two switchboards was not compatible with the software so that was a big disappointment as we paid for it. 12 months later an electronic message is there that something is wrong with the production of electricity. Called Solargain and my wife took morning off work, butvtgeckectri...cian scheduled for 8:30 never showed up. Rescheduled for one week later, again at 8:30, another half day off work, nobody came. Called Solargain, who informed that they had changed the visit of the electrician to around 12. Have yet to see if that really happens. It makes you wonder how much the customer counts for them. If they change the agreed time, is it such a. If deal to call the waiting customer and let them know ? Conclusions: they sell good products but prices at a premium. Then as soon as installed on the roof they dump you as a customer. Never again. Note: almost two years later after a lot of complaining a cable was laid and the issue resolved. Finally.
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