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Solargain
4.4 from 600 reviews · View Statistics
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Reviews

  • Value for Money
    2.3 (25)
  • Product Quality
    2.3 (22)
  • Return Claim MadeYes · No (31)
  • Customer Service
    1.7 (28)
  • Warranty Claim MadeYes (9) · No (21)
  • Purchase Price$6,591.00
  • Timeliness
    1.6 (9)
  • Job Satisfaction
    1.7 (9)
  • Rates and Fees
    1.6 (7)
  • Installation
    2.8 (21)
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  • Verified

Avoid Solargain and their subcontractor Elite Solar

published
Value for Money
3/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased Qcells
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Jesse, thank you for your honest feedback regarding your experience. We're investigating your case and will be in touch again shortly to discuss. Your Service Case number is #59109. Kind regards, Kayla from Solargain.

Jesse B
Jesse B

Thanks Kayla. I was dealing with Jess McQuade

Solargain
SolargainSolargain

Hi Jesse, I can see in the case file that it's been escalated to management, so you will likely hear from Huia shortly. I followed up with her today and she's liaising with Elite Solar. Kind regards, Kayla from Solargain.

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Danni M.
Danni M.Perth, WA
  • 2 reviews

Problematic Solar HWU and Terrible Customer Service

published

We have had problems with our Solar HWU since we built our house, not quite 4 years ago. Every year when the weather cools we get no hot water. Management are rude and unprofessional. The way they speak to clients is disgusting. Management even accused us of having parts changed by a third party! This unit was part of our build, an upgrade from the standard inclusion of a gas HWU, that we paid extra to have. Had we have known what the after sales customer service would be like if we had any problems, we would've chosen a different unit/company to provide our hot water system.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain
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Tim
TimPerth, WA

Installation Problems for an great product.

published

Product: Best Price, Works Well.
Sales: Rob - Extremely helpful, Spent over an hour helping me to choose a product right for me
Installation Quality: Clean
Installation Attention to Detail: Wrong roof aspect. Hot water Timer Forgotten.
Timer was installed (Next Day) and system scheduled for relocation.
Customer Service for problems has been good.
I recommend Solar Gain. but as with any install by any supplier, check the paper work and diagrams are what you agreed to and review it with the installer before they start. Use them as a check-list before signing off and paying the bill.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Hot Water Close Coupled 300L
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Tim, thank you for your honest feedback regarding your experience. We've passed this on to the team to take on board for future. If you need anything, please don't hesitate to give us a call on 1300 73 93 55. Kind regards, Solargain.

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James
JamesPerth
  • 5 reviews
  • 4 likes

Total waste of money.

published

Had a health check on my Solargain inverter and panels
Cost $220.00 for the person who Solargain sent to look at my inverter and stand in the garden and look at the roof where the solar panels are something I can do myself .
He then informed me it was working fine .
He lived around the corner from my property not bad money for twenty minutes work.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi James, we're sorry to hear this and would like to investigate your case further. Would you mind sharing your contact details with us so we can find out who the team were in charge of your health check? We've sent you a private message.

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Bibigon
BibigonAU
  • 5 reviews
  • 4 likes
  • Verified

Try someone else, not Solargain

published

Solargain has a pathetic customer service. They failed to submit various documentation in time, lied on the phone about getting it done immediately and did not do it.
They failed to calculate the correct number of panels that would fit on the roof and had to amend the quote on the installation day.

The only positive experience I had with them is at the initial stage when their consultants from pure electric explained the solar technology.

I don't know quality of work of other installers, but next time I would get all the information from solargain, but would hire someone else to do the installation.

Value for Money
3/5
Product Quality
4/5
Customer Service
1/5
Installation
2/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi there, we're sorry to hear this however would like to do our best to make sure your case is resolved. Would you mind private messaging us your name and contact details so we can investigate this further? Kind regards, Solargain.

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hotkiwi
hotkiwiPerth, WA
  • 62 reviews
  • 35 likes

Buying process good, after service most horrible, useless

published
Value for Money
2/5
Product Quality
2/5
Trustworthiness
3/5
Customer Service
1/5
Timeliness
2/5
Job Satisfaction
3/5
Rates and Fees
2/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Q cells
Warranty Claim MadeYes
Purchase Price$9,800.00
Solargain
SolargainSolargain
hotkiwi
hotkiwi
Solargain
SolargainSolargain

Hi. I have sent you a private message, could you please respond to it with your details so that we can find you in our database and investigate your case properly to see if we can do anything further to help. Kind regards, Solargain.

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