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Solargain
4.4 from 575 reviews · View Statistics
See the Best Solar Panel Installers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Solargain

Reviews

  • Value for Money
    3.0 (45)
  • Product Quality
    3.0 (43)
  • Return Claim MadeYes (1) · No (44)
  • Customer Service
    2.4 (49)
  • Warranty Claim MadeYes (13) · No (34)
  • Purchase Price$5,725.89
  • Timeliness
    2.7 (16)
  • Job Satisfaction
    2.8 (15)
  • Rates and Fees
    3.1 (12)
  • Installation
    3.4 (42)
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bakershill resident
bakershill residentWheatbelt, WA

Gone Solar - will it pay?

published

Solargain were great, good customer service. But, Western power weren't so good. It was a long wait (3 months) to have my system installed as it was only to have Western Power fail to approve the application in time. When they did, after the installation had been deferred they said they'd only approve it with a cap on the amount of power we can send back to the grid. So now I'm still consuming 78% of my power from Synergy and getting no return from what I'm sending to the grid.

Value for Money
3/5
Product Quality
4/5
Solargain
SolargainSolargain

No after installation support

published

My experience was very bad. The company did not support me at all post installation ( after they received all the money from me). The installer and inspector was arguing with each other as they forget to turn the solar system on and I didn’t receive any support from solargain to rectify the issue. Each time I have to call them to make sure they progress the issue with the system and found that no progress on the issue. I don’t recommend this company at all.

Value for Money
1/5
Product Quality
1/5
Solargain
SolargainSolargain
peroberts
perobertsCook 2614, ACT
  • 3 reviews
  • 1 like
  • Verified

A good experience overall.

published

The sales representative was extremely helpful and happy to field all my questions. The installation was smooth and unobtrusive with the team seeing me updated on the process as it occurred.

Value for Money
5/5
Product Quality
5/5
Solargain
SolargainSolargain
JKLO
JKLOGreater Melbourne (Outer), VIC
  • 5 reviews
  • 1 like
  • Verified

Not perfect, but Great Value and Design

published
Value for Money
5/5
Product Quality
4/5
Solargain
SolargainSolargain
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Rick
RickPerth
  • 2 reviews

Delivered as promised

published

Easy installation, good tradies, cleaned up the mess and very happy overall.
Only downside was the wait for installation from ordering (8 weeks) but understandable when dealing with a popular company.

Value for Money
4/5
Product Quality
4/5
Solargain
SolargainSolargain

Hi Rick. We're very happy to hear that you're happy with the overall outcome. If you ever need any assistance with your system, we're more than happy to help. You can reach us on 1300 73 93 55. Kind regards, Solargain.

good advice and service

published

Sales person seemed very honest, offering sound advice with several options. The installers were very efficient and a pleasure to deal with. At this stage it is only 1 week since install and we are very happy with the results

Product Quality
5/5
Trustworthiness
5/5
Solargain
SolargainSolargain
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customer_first_namec
customer_first_namecSouth-Eastern Region, NSW
  • 2 reviews

Solargain could accommodate my preferred panel options without any hard-sell add ons at a great price.

published

The panel installation was long and proficient with quality as the aim. I'm glad the team took the time to make sure every component was installed correctly. They answered my questions throughout the day and kept me informed of the process. My only improve would be a pre-installation inspection to ascertain the roof insulation. As this meant the power to our house was off for an extended period.

Value for Money
5/5
Product Quality
5/5
Solargain
SolargainSolargain

Hi. Thank you for taking the time to leave us your review and your suggestions. We're glad to hear that overall you were happy with your installation. If you ever have any questions you can reach us on 1300 73 93 55. Kind regards, Solargain.

Deejinoz
DeejinozGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Took months just to do a PV service...

published
Customer Service
1/5
Timeliness
1/5
Aditya
AdityaSouth East Queensland, QLD

Incorrect estimation of plant output

published
Trustworthiness
1/5
Timeliness
3/5
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Ali Y.
Ali Y.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Process of two parts. Good then bad.

published
Value for Money
5/5
Product Quality
4/5
Solargain
SolargainSolargain
Ali Y.
Ali Y.

Hello there. I’ve updated my review. Won’t be recommending Solargain to anyone.

Solargain
SolargainSolargain
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prsav
prsavPerth, WA
  • 3 reviews
  • 4 likes

Caution is advised!

published
Value for Money
2/5
Product Quality
3/5
Solargain
SolargainSolargain
Nick
Nick
  • 2 reviews
  • 1 like

The customer service support is terrible

published

That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call them the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them.

Value for Money
1/5
Trustworthiness
1/5
Solargain
SolargainSolargain
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Brad
BradHunter Region, NSW
  • 2 reviews
  • 1 like
  • Verified

Terrible

published
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Value for Money
3/5
Product Quality
2/5
Solargain
SolargainSolargain
Brad
Brad
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Ashik
AshikSydney, NSW
  • Verified

Poor service before and after sales

published

I only went with this company due to IKEA although they are 2K more expensive for similar systems. Overall i am really disappointed with the service provided. Firstly my installation was cancelled without any notification first time and delayed again 2nd time. The installer wired the smart meter incorrectly and its been 3 weeks and more than 10 phone calls with no action taken. Finally i have been sold a 9.9 KW system without advising me regarding the 5 KW export limit. Overall I dont see any value paying extra for this company when they don't have acceptable before and after sales service.

Value for Money
2/5
Trustworthiness
2/5
Solargain
SolargainSolargain
Reuben Achior
Reuben AchiorSouth East Queensland, QLD

Job well done. now I let the sun do its bit

published
Value for Money
4/5
Product Quality
4/5
Solargain
SolargainSolargain
Page 1 of 6

Questions & Answers

Colin52
Colin52asked

I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.

I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.

Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.

It seems I am phoning up about this to see what is going on.

So decided to post in here in the hope that some one gets back to me.

No answers
Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

Gary
Garyasked

I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.

1 answer
Solargain
SolargainSolargain

Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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