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Gone Solar - will it pay?
Solargain were great, good customer service. But, Western power weren't so good. It was a long wait (3 months) to have my system installed as it was only to have Western Power fail to approve the application in time. When they did, after the installation had been deferred they said they'd only approve it with a cap on the amount of power we can send back to the grid. So now I'm still consuming 78% of my power from Synergy and getting no return from what I'm sending to the grid.
No after installation support
My experience was very bad. The company did not support me at all post installation ( after they received all the money from me). The installer and inspector was arguing with each other as they forget to turn the solar system on and I didn’t receive any support from solargain to rectify the issue. Each time I have to call them to make sure they progress the issue with the system and found that no progress on the issue. I don’t recommend this company at all.
A good experience overall.
The sales representative was extremely helpful and happy to field all my questions. The installation was smooth and unobtrusive with the team seeing me updated on the process as it occurred.
Not perfect, but Great Value and Design
I chose Solargain for their service and reliability.
- They were very patient with me in the initial enquiry phase. They provided me with different system configurations to consider, allowing me to change even after the initial system design confirmation. Altogether we explored over 5 different setups over a few weeks, and finally settled on one that we were really pleased with. There was no deposits required, which was great.
- Price. Their pricing is very competitive for the quality systems they provide. I paid $6800 for a 10.7k syste...m with a Fronius inverter, and they were willing to throw in a Fronius smart meter for free. That was very good. - Design. I had a few designs by other companies that I was not really impressed with. Solargain's designs were very neat and well thought out. I think that was one of the main reasons I decided to explore further with them after receiving the initially quote and design. - The sales person (Will) was polite, courteous, and not pushy at all for me to make a decision. He was very happy for me to take my time to consider. I was the one who chased him a bit with questions and clarifications.
Delivered as promised
Easy installation, good tradies, cleaned up the mess and very happy overall.
Only downside was the wait for installation from ordering (8 weeks) but understandable when dealing with a popular company.
good advice and service
Sales person seemed very honest, offering sound advice with several options. The installers were very efficient and a pleasure to deal with. At this stage it is only 1 week since install and we are very happy with the results
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Solargain could accommodate my preferred panel options without any hard-sell add ons at a great price.
The panel installation was long and proficient with quality as the aim. I'm glad the team took the time to make sure every component was installed correctly. They answered my questions throughout the day and kept me informed of the process. My only improve would be a pre-installation inspection to ascertain the roof insulation. As this meant the power to our house was off for an extended period.
Took months just to do a PV service...
Tried to book them to do a solar system health check but they kept sending incorrect quotes, and just generally not responding. Despite me sending them an email more than a week before the appointment, stating that unless I received a pro-forma invoice or quote, for the correct amount, I did't want to continue with the job, they still sent an engineer. This is also despite their Ts&Cs stating that, if I didn't pay the pro-forma invoice at least a full day prior to the appointment (which I didn't) the appointment would't go ahead (which it did!)...Only because I called them and got them to agree to send the corrected pro-forma invoice through, today, did I agree for their engineer to attend. We'll see if they deliver on yet another promise. However, the work is done and the ball is now in their court, as I haven't paid yet. I would be involving CAV at this point, if I had. Solargain have made what should be a very straight forward process unnecessarily difficult.
Incorrect estimation of plant output
Initially I was having a very good experience but when I finalised my installation with Solargain guys I realised that there is a shadow problem on my roof which was NOT told to me by your sales agent at the start. When I asked him about it, he said yes there is a shadow problem on your roof and I factored it in our estimation of yearly output from your system. Then I asked him again by sending the copy of quote that is it really true that you have factored in the loss due to shadow? When I asked this question over email he flipped and said, no...we have not, there will be additional 5% loss. Since I finaliased the installation I did not change it and continued with those guys. Now actually after using this system for 4+ months what I am getting from my plant is even lesser, so loss is more than 5%. This is not right and company like Solargain should have proper tools and equipment to estimate the plant output as close as possible so that customers can make the right decisions. I even asked this agent to your "Fisheye" but he said we don't use that. Very bad experience on this front. You have high prices for your system, you don't negotiate the price much on the promise of quality but at the very beginning you don't give right information and service
Process of two parts. Good then bad.
The initial process was fantastic. The customer service representative was attentive and answered my questions in a timely manner. Sadly for us, it was a 7 month delay for installation because of the lockdown in Victoria. I would recommend Solargain for all your solar power requirements. Their knowledge is very solid and helpful.
I deducted two stars because of the following. Post installation (installation completed 17/01/21) has been a major disappointment to say the least. The process of dealing with Solargain, the installer, our electrici...
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Caution is advised!
Had issues with FRONIUS Galvo 2 had Solar gain tech come out and with assistance from Fronius seems to have rectified system. However I have LOST a lot in rebates because of this issue and requested restitution of such and was told QUOTE"Just emailing in response to your recent txt RE the lost rebates you would like to claim from us.
I have reviewed your portal and the technicians notes and due to this being a manufacturer fault rather than an error of Solargain or the overall installation of the system, we would at this stage not be compensat...ing for the loss of rebates. You are most welcome to contact Fronius directly on 03 8340 2910 and seek reimbursement from them directly if you wish and this will be up to their discretion. So literally NOT our PROBLEM see the manufacturer WHOM I Quote also: Dear Peter, Thank you for contacting Fronius Australia regarding compensation for low production of your solar system.
The customer service support is terrible
That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call them the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them.
I was sold a 3kw system by a [Name Removed] from Solargain back in 2014 I was assured by [name removed] it would have a 10 year warranty on the Fronius inverter as this was a must have on my check list. On install I did not receive any warranty cards just a document stating a ten year warranty.
In the middle of 2020 I noticed my power bills increasing, the inverter was only producing 3 to 5 kw a day far from the 11 kw a day I should have been getting, on contacting Solargain for a inspection under warranty I was advised in an email from [Name ...
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Poor service before and after sales
I only went with this company due to IKEA although they are 2K more expensive for similar systems. Overall i am really disappointed with the service provided. Firstly my installation was cancelled without any notification first time and delayed again 2nd time. The installer wired the smart meter incorrectly and its been 3 weeks and more than 10 phone calls with no action taken. Finally i have been sold a 9.9 KW system without advising me regarding the 5 KW export limit. Overall I dont see any value paying extra for this company when they don't have acceptable before and after sales service.
Job well done. now I let the sun do its bit
Installing the solar hot water panel went well Running the electric wire was a bit more awkward This because of type of roof and limited space to play with Not the sparkys fault This was worked out with out a problem Those tanks have a some of weight in them and there is a bit of work in dodging objects and eventually placing it in the desired position The finished results I cant knock Looks good Thanks Cheers This is the second unit we have had installed on this place The first was also from your company a couple of years ago If we had ...had problems with the first one I dont think we would have gone back Once bitten twice shy The price was good We did get a few quotes from other companies The service ,you would have to say friendly and competent They knew what they were doing Would I recommend this company to any one else ? Of course No woories
Questions & Answers
I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.
I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.
Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.
It seems I am phoning up about this to see what is going on.
So decided to post in here in the hope that some one gets back to me.
How to download the solar gain app
Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain
Thats what children are for, remotes & Apps
I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.
Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.
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|Category||Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Approved Retailer and Member|
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