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Exceptional customer first support
Today I received my energy bill and found my solar rebate is missing from the energy bill. After checked, I found my old Solar Inverter displaying 0V input and thought that this could be the faulty solar panel/connection after years of running. I had called Solargain to make appointment for repair. When I explained the faulty, the support lady from Solargain had firstly guided me to check both main input switch and solar isolate switch to ensure that both switches were on. After checked, both switches were off as a result of power outage. Once...I turned it on, the Solar system is back to work instantly. This is an exceptional "customer first" support in which it has not only saved customer’s money, but also making solar system back to work instantly without days’ waiting. Today, we can rarely see that a company can put customer’s benefit first instead of using varies way to rip-off customer. Based on above, I believe that this is a company I can trust and will definitely call Solargain once my solar system needs service in the future.
Great product & Excellent service
The installation of our Solar HWS was great! From the first phone call to the completion of installation ti was efficient, polite and on time!
As for the hot water system, way more efficient that our previous unit and almost double the pressure!
I would have no hesitation in recommending this company and this product
I spoke to several solar suppliers and none of them showed any interest in helping solve my unique challenges of panel location, due to an existing solar pool heating system. Then I discovered Solargain and in particular Paul who not only solved my problems but was prepared to answer all my searching questions and provide links and data to support the solution.
From start to install and hand over, Solargain were exceptional, incredibly professional and supplied top of the range panels and inverter at a very fair price.
Install was exceptional , well thought out and no shortcuts were taken.
Glad I got this MOB
I got three quotes. Solargain (Tom Liston) was the only one that responded in person and worked out what was the best solution for me based on my Electric usage over the last 12 months. He was very helpful with all the process of applying for the Solar system. When our Installation was deferred due to the Victorian lockdown he kept in touch and expedited it when he was able.
The installation team (Chris and Will) arrived when they said they would and got to work and didn't stop on a day of 34 degree heat. They were professional and thorough. Job well done on an awkward roof.
Affordable and fantastic service
Had a great experience. Fuss free and affordable. Exemplary customer service, over and above, arranged a temp hot water service until install date. Highly recommend.
Out of the three companies I received a quote from, Solargain were by far the most comprehensive, courteous and professional to deal with. Steven came on site and explained everything in detail, laying out my options and combinations.
I would definitely recommend this company
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I was sold a 3kw system by a [Name Removed] from Solargain back in 2014 I was assured by [name removed] it would have a 10 year warranty on the Fronius inverter as this was a must have on my check list. On install I did not receive any warranty cards just a document stating a ten year warranty.
In the middle of 2020 I noticed my power bills increasing, the inverter was only producing 3 to 5 kw a day far from the 11 kw a day I should have been getting, on contacting Solargain for a inspection under warranty I was advised in an email from [Name ...
Great customer service and product installation
I found my experience with Solargain to be professional, courteous and responsive from first enquiry to finalising installation. There was a slight hiccup just pre-installation which was handled very promptly and professionally. I had every confidence in them.
Poor service before and after sales
I only went with this company due to IKEA although they are 2K more expensive for similar systems. Overall i am really disappointed with the service provided. Firstly my installation was cancelled without any notification first time and delayed again 2nd time. The installer wired the smart meter incorrectly and its been 3 weeks and more than 10 phone calls with no action taken. Finally i have been sold a 9.9 KW system without advising me regarding the 5 KW export limit. Overall I dont see any value paying extra for this company when they don't have acceptable before and after sales service.
New hot water service
Our new I Store is great is quiet and no shortage of hot water. Our energy bills will be considerably lower
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Fantastic Company. Highly recommmend
Evo went above and beyond to provide excellent customer service. Even through sage 4 Covid restrictions in Victoria, the communication provided was always speedy and Evo went out of her way to ensure that the installers arrived as soon as restrictions in my area eased. The installers were great to deal with and knowledgeable of their product. I would not hesitate to recommend. Thank you once again.
do not use this supplier
My advice to any one contemplating using SOLARGAIN or ARISESOLAR or NQElectrical, DON’T, I believe the inverter they supplied was not new, the date was stuck on 01/01/2018 and had possibly been repaired. The customer care and after service was deplorable they have not honored any of the claims OR STATEMENTS on the web sites. And where not interested in the problem that was evident from day one on the inverter they sold me. They did not offer to repair it, replace it or refund the purchase price.
I was sold an Inverter by [Name Removed] of S...olargain and NQElectrical and was told it was brand new, I paid for a Growatt inverter which was fitted on the 11 May 2020, during the commissioning process it was found that the date time function was not working and was reading 01/01/2018 I contacted NQElectrical for help was advised they would go on line and look, after managing to amend the date function with out any assistance from the supplier, I noted that it would revert to 01/01/2018 over night, I decided to claim a warranty replacement on the 09/06/2020 and asked the supplier for help, on the same day I was advised by [Name Removed] as follows “With your warranty claim for it to be processed we need the contact details of the Accredited CEC installer who replaced your inverter. This will enable us to process the warranty claim”. On the 12/06/2020 I received the following “the warranty on the inverter will have to be submitted by the installer with photos of the fault.” After visiting SOLARGAIN web site I noticed that they have listed Growatt as one of the Inverters they repair and service and asked them if the could look at the inverter they had supplied, They informed me the do not service this model, In the end I submitted a warranty claim and after Growatt tried to rectify the defect on line the replacement arrived on the 07/07/2020,
We are very happy with the solar panels installed by Solargain. The installation process was excellent. The team arrived on time and were very friendly and professional. They installed our panels and left everything clean and tidy. I was given an overview of the system and they also set up the wifi for us. Highly recommended.
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love my hot water sola
I have had sola for the past 20 years it was time to replace it. I rang Matt from Soagain who gave me a quote which I excepted, he arranged installation a couple of weeks later.The guys who installed it were absolutely fantastic very professional with there work and friendly,We had hot water that afternoon. I would highly recommend Solagain from start to finish it has been a pleasure
Great initial information and quality installers
Great install process. Professional installers and didn't leave any mess. Explained everything and set up my wifi access. Best tradesman I've had in a long time. Has made the process much easier.
Don’t use solargain. Buyer beware.
Absolute rubbish chromagen solar hot water system that solargain sold us just 6 years ago. The main connection into the tank had rusted and we were told we would have to buy a whole new system. Solargain were rude and dismissive about selling such rubbish. Be aware of their salesman crap speech. I will never recommend this disgraceful company to anyone.
Great so far
The installers were considerate, relaxed and personable. Their initial call to advise of arrival timing on the day, noting traffic and some potential delay was immediately reassuring. Their communication style was clear and professional in answering my questions and they ensured I had all the necessary contact information to finalise the process. The installers exceeded their obligations in affording some minor maintenance, in the form of litter clearing to gutters and downpipes, whilst also ensuring that potential rusty water sta...ins were washed away, during removal of the old system. The agent for the job was extremely accommodating, and was thorough to follow up on residual work to complete the changeover install. I wholly endorse Solargain as a platinum service, and now hold their services in high regard - occupying the number 1 position on my customer experience hit list. Greatly Appreciated Brian & Cristina Smith
Quality Service - Highly recommended
I contacted Solargain Perth because I had dealt with them before. I wished to add more panels to my roof as well as a Tesla battery. From first contact the service was excellent and I was able to discuss what my thoughts were regarding getting the most from the system now that my 40c/kW govt subsidy had come to an end.
The final price was very competitive but the decision was made easier because I'd dealt with Solargain before. I was given a date and time for the installation and a request to pay the entire cost on the day of installation. Whe...
Solar 6kw with 20 panels
Jess McQuade and your team - fabulous. Easy quoting. Easy installation. Very Professional. extremely helpful from start to finish. Would highly recommend this Company and its subsidiaries for an easy transition into solar.
Battery Storage solution
I contacted Solargain to inquire about adding a battery storage solution to my solar system. Jordan talked me through the process and provided a very professional service. I ended up having a Tesla Powerwall 2 and some additional solar panels installed. Chris and his team of installers arrived at the time they stated and did a very good job of installing the system and left the area clean and tidy. Alex, in the office, provided me with all the manuals and warranty documents and made the whole process easy. I've had the system in for just under a week and so far so good. It is performing very well indeed. All in all I am very impressed with the level of service I received from Solargain. Many thanks to all involved.
Top class service and product
I was very pleased with the initial consultation with Bryn who gave excellent advice re the placement and type of panels and inverter. The Installation team from SolarGain Bairnsdale were efficient and knowledgeable providing me with answers to my many questions with patience and charm.
System upgrade from 3kw to 6.6kw
Panel installation was easy and professionally done - they even ensured that I had some spare roof tiles in case any were broken. Have had no issues with this company everything was done very professionally and I would have no problem with recommending them.
Very poor customer service though the price is comparatively very high than competitors
Its only a few days since Solar gain installed. There are multiple roof leaks. Their price is comparatively very much higher than competitors and they convince to you by saying that their after sales support is very good thats why their price is high. But after the sales, I am now struggling to get support. Its been almost a week since I reported its leaking, No one has come forward to fix. They will send the technician based on the availability. Very bad customer service and rude.
Terrible after sales service!
Having just paid over $12,000 on a brand new product..Q Home from Solargain I am really disappointed with the after sales service...or rather lack of service! Although the installer did a good job, despite having never installed this product before, the technical communications with the inverter continues to be a problem that neither Solargain or QCell want to resolve! Very much over it now! Will never recommend either of these companies and will be heading to consumer protection!
Finally found the right solar supplier1
Solargain was extremely professional and attentive through the scoping and pricing phase. We went ahead and had an excellent experience with their installers who were committed to a great outcome, including taking care about how the installation would look. They even scooped some of the leaves out of our gutters. I've been looking for a professional solar group for a long time and I think I found them!
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