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Solargain
4.4 from 575 reviews · View Statistics
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Reviews

  • Value for Money
    2.8 (15)
  • Product Quality
    2.8 (13)
  • Return Claim MadeYes (0) · No (17)
  • Customer Service
    1.4 (16)
  • Warranty Claim MadeYes · No (19)
  • Purchase Price$5,958.00
  • Timeliness
    2.2 (5)
  • Job Satisfaction
    1.2 (5)
  • Rates and Fees
    2.0 (4)
  • Installation
    2.7 (15)
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Reviewer Photos & Videos

  • Thumbnail

No after installation support

published

My experience was very bad. The company did not support me at all post installation ( after they received all the money from me). The installer and inspector was arguing with each other as they forget to turn the solar system on and I didn’t receive any support from solargain to rectify the issue. Each time I have to call them to make sure they progress the issue with the system and found that no progress on the issue. I don’t recommend this company at all.

Value for Money
1/5
Product Quality
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeNo
Purchase Price$9,000.00
Solargain
SolargainSolargain
Aditya
AdityaSouth East Queensland, QLD

Incorrect estimation of plant output

published
Trustworthiness
1/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Jinco
Warranty Claim MadeNo
Ali Y.
Ali Y.Greater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Process of two parts. Good then bad.

published
Value for Money
5/5
Product Quality
4/5
Trustworthiness
3/5
Customer Service
2/5
Timeliness
5/5
Job Satisfaction
2/5
Rates and Fees
5/5
Installation
3/5
Incentivised Review No
System Size10 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$4,800.00
Solargain
SolargainSolargain
Ali Y.
Ali Y.

Hello there. I’ve updated my review. Won’t be recommending Solargain to anyone.

Solargain
SolargainSolargain
prsav
prsavPerth, WA
  • 3 reviews
  • 4 likes

Caution is advised!

published
Value for Money
2/5
Product Quality
3/5
Trustworthiness
1/5
Customer Service
1/5
Incentivised Review No
Warranty Claim MadeNo
Solargain
SolargainSolargain
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Nick
Nick
  • 2 reviews
  • 1 like

The customer service support is terrible

published

That company has the worst customer service support. After 2 weeks of having the rebate and the loan approved. I haven't received any call to arrange the installation and when I call them the excuse is that they are busy because of Covid. If you want solar panels from this company you have to beg them.

Value for Money
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain
Danielle
DaniellePerth, WA
  • 2 reviews
  • 5 likes

Don’t use solargain. Buyer beware.

published

Absolute rubbish chromagen solar hot water system that solargain sold us just 6 years ago. The main connection into the tank had rusted and we were told we would have to buy a whole new system. Solargain were rude and dismissive about selling such rubbish. Be aware of their salesman crap speech. I will never recommend this disgraceful company to anyone.

  • Thumbnail
Value for Money
1/5
Product Quality
1/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Chromagen hot water system
Warranty Claim MadeNo
Solargain
SolargainSolargain
Danielle
Danielle
Solargain
SolargainSolargain
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Sue H
Sue HWheatbelt, WA

Terrible after sales service!

published

Having just paid over $12,000 on a brand new product..Q Home from Solargain I am really disappointed with the after sales service...or rather lack of service! Although the installer did a good job, despite having never installed this product before, the technical communications with the inverter continues to be a problem that neither Solargain or QCell want to resolve! Very much over it now! Will never recommend either of these companies and will be heading to consumer protection!

Value for Money
3/5
Product Quality
2/5
Customer Service
1/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Q Cell
Warranty Claim MadeNo
Solargain
SolargainSolargain
K Tran
K TranGreater Melbourne (Metropolitan), VIC
  • Verified

Do not use! There's some gotcha!

published
Value for Money
3/5
Product Quality
3/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$7,000.00
Solargain
SolargainSolargain

No Service

published

Called Solargain on the Monday and was advised I would receive a call back within 48 hours, come Saturday no call back and inverter is still not working. Very disappointed.

Value for Money
4/5
Product Quality
4/5
Customer Service
1/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Huawei inverter
Warranty Claim MadeNo
Solargain
SolargainSolargain
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Michael
MichaelMelbourne
  • 5 reviews
  • 2 likes

Multiple delays and a failure to meet the CEC code of conduct

published
Value for Money
3/5
Customer Service
1/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain
Michael
Michael
Solargain
SolargainSolargain

Hi Michael, we have followed up with our team regarding this. Alternatively, please call us on 1300 73 93 55 and we can help you with this.
Kind regards, Solargain.

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Steve2019
Steve2019Peel, WA

Spotters fee

published

The actual product is very good but the people that recommended us to Solargain have not received any reward. We have recommended two others and have received a spotters fee ($100.00) for one. When I contact to find out if I am getting a rewards it's always, "I'll pass this on to the rep". Don't expect me to forward any more names.

Value for Money
5/5
Product Quality
5/5
Customer Service
1/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size3 KW
Panel Purchased Fronius
Warranty Claim MadeNo
Purchase Price$3,800.00
Solargain
SolargainSolargain

Hi Steve, thank you for notifying us. We have sent you a message for more information so we can sort this out for you. Kind regards, Solargain.

SarahB
SarahBBrisbane
  • 6 reviews
  • 3 likes

12,000$ system not working

published

This company was proficient at selling an installing the service. But they failed to do the engineering required to ensure the system would function. We're on rural residential with a long wire run to the street and that situation causes the system to turn on and off due to an overload. The second technician that arrived said the first team should have immediately known the system would fail to operate. Some fixes were made (took a month at least during which we couldn't run our system) and still the system shuts on and off. If you have anything slightly different than the suburban norm, this company might not have the brain power to suit.

Value for Money
2/5
Product Quality
2/5
Customer Service
3/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Sarah, we are sorry to hear that this has been your experience! We have reported this to management so we can improve our services. Thank you for taking the time to provide us with your feedback. Kind regards, Solargain.

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Andrei
AndreiMelbourne
  • 5 reviews
  • 3 likes
  • Verified

BEWARE: After sales support is atrocious, untrustworthy

published
Value for Money
3/5
Product Quality
4/5
Customer Service
4/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Jinko Solar with Fronius inverter
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Andrei, we're very sorry to hear that you haven't been happy with Solargain. We have sent you a private message for more details so we can investigate this for you. Alternatively, please call us on 1300 73 93 55. Kind regards, Solargain.

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Jen
JenPerth, WA

poor quality after sales service

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain
Shree
ShreeBrisbane
  • 6 reviews
  • 5 likes

Installation process is good but after service is bad

published

Installation process is smooth. But after service is bad. Govt has chose my house for inspection and found lot of issues with the installation, i have contacted regarding this from October 2018, 2- 3 times but till now the problems are not rectified.

Value for Money
3/5
Product Quality
2/5
Customer Service
2/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.4 KW
Panel Purchased Jinko poly crystalline
Warranty Claim MadeNo
Purchase Price$5,190.00
Solargain
SolargainSolargain

Questions & Answers

Colin52
Colin52asked

I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.

I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.

Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.

It seems I am phoning up about this to see what is going on.

So decided to post in here in the hope that some one gets back to me.

No answers
Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

Gary
Garyasked

I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.

1 answer
Solargain
SolargainSolargain

Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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