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Solargain
4.4 from 578 reviews · View Statistics
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Listing monitored by Solargain

Reviews

  • Value for Money
    2.2 (22)
  • Product Quality
    2.2 (19)
  • Return Claim MadeYes · No (27)
  • Customer Service
    1.5 (24)
  • Warranty Claim MadeYes (9) · No (17)
  • Purchase Price$7,028.75
  • Timeliness
    1.4 (7)
  • Job Satisfaction
    1.4 (7)
  • Rates and Fees
    1.4 (5)
  • Installation
    2.8 (19)
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Reviewer Photos & Videos

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Bibigon
BibigonAU
  • 5 reviews
  • 4 likes
  • Verified

Try someone else, not Solargain

published

Solargain has a pathetic customer service. They failed to submit various documentation in time, lied on the phone about getting it done immediately and did not do it.
They failed to calculate the correct number of panels that would fit on the roof and had to amend the quote on the installation day.

The only positive experience I had with them is at the initial stage when their consultants from pure electric explained the solar technology.

I don't know quality of work of other installers, but next time I would get all the information from solargain, but would hire someone else to do the installation.

Value for Money
3/5
Product Quality
4/5
Customer Service
1/5
Installation
2/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi there, we're sorry to hear this however would like to do our best to make sure your case is resolved. Would you mind private messaging us your name and contact details so we can investigate this further? Kind regards, Solargain.

hotkiwi
hotkiwiPerth, WA
  • 56 reviews
  • 35 likes

Buying process good, after service most horrible, useless

published
Value for Money
2/5
Product Quality
2/5
Trustworthiness
3/5
Customer Service
1/5
Timeliness
2/5
Job Satisfaction
3/5
Rates and Fees
2/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Q cells
Warranty Claim MadeYes
Purchase Price$9,800.00
Solargain
SolargainSolargain
hotkiwi
hotkiwi
Solargain
SolargainSolargain

Hi. I have sent you a private message, could you please respond to it with your details so that we can find you in our database and investigate your case properly to see if we can do anything further to help. Kind regards, Solargain.

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