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Solargain
4.4 from 575 reviews · View Statistics
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Listing monitored by Solargain

Reviews

  • Value for Money
    2.2 (29)
  • Product Quality
    2.1 (26)
  • Return Claim MadeYes (1) · No (27)
  • Customer Service
    1.4 (32)
  • Warranty Claim MadeYes (12) · No (19)
  • Purchase Price$6,640.77
  • Timeliness
    1.8 (9)
  • Job Satisfaction
    1.5 (8)
  • Rates and Fees
    2.0 (6)
  • Installation
    2.7 (26)
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Judith
Judith
  • 2 reviews

Failure for after sales service

published

Service is fine until the money is paid and everything signed, sealed and installed. Any after sales service is virtually non existent and requires constant phone calls and followups before any action occurs. Tried calling the local office, lodging an on line form and calling their 1300 number - same result for each.

Being told 'someone' will contact me in 24 hours, days later still no contact.

Pop-up
Pop-upBrisbane
  • 40 reviews
  • 21 likes

Given bad advice

published
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Devious quoting

published

Solargain employee came out to quote install of temperature valve on existing solar hot water system. Quote was fine. On the day of installation within 20 min of solar gain being on the roof the solar hot water system had "sprung an irreparable leake". A leake that is clearly evident now but apparently not worth mentioning on the day of the quote. Solargain now recommending a whole new solar hot water system. Not cheap!!! I felt he whole time that I was in a set up sales pitch that the staff had this agenda before they even arrived. Very unprofessional and hard sell. Beware!

Hard sell. Felt trapped.

Solargain or Solarfail

published

My 39 panels installed in Perth by Solargain only produces 2kw at 3pm. Each row of panels shades the row behind it. I pointed this out to the installer as he installed it. He said we can fix it later. 2 months later I'm still waiting.I think the size of the unit is too big for the available space.

Crammed too much on a small roof

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