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Solargain
4.4 from 586 reviews · View Statistics
See the Best Solar Panel Installers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Solargain

Reviews

  • Value for Money
    4.0 (19)
  • Product Quality
    4.1 (19)
  • Return Claim MadeYes (0) · No (20)
  • Customer Service
    3.6 (20)
  • Warranty Claim MadeYes · No (21)
  • Purchase Price$5,203.33
  • Timeliness
    4.0 (6)
  • Job Satisfaction
    3.9 (7)
  • Rates and Fees
    4.4 (7)
  • Installation
    4.2 (20)
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Angie
Angie
  • 2 reviews

Great support and promptness

published

Ordered solar panels and an iStore hot water system.

Was able to squeeze us in after our gas hot water system gave up the ghost, and installed the iStore within one days notice.

They were on top of letting me know when they could install them when lockdown lifted, and did so promptly.

Only downside was if it wasn’t for a tradie needing to take a photo the next day, he wouldn’t have noticed that a section hadn’t been silicone-ed, by the tradies who installed it.

Value for Money
4/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Panels-Trina. HWS-iStore
Warranty Claim MadeNo
Solargain
SolargainSolargain
bakershill resident
bakershill residentWheatbelt, WA

Gone Solar - will it pay?

published

Solargain were great, good customer service. But, Western power weren't so good. It was a long wait (3 months) to have my system installed as it was only to have Western Power fail to approve the application in time. When they did, after the installation had been deferred they said they'd only approve it with a cap on the amount of power we can send back to the grid. So now I'm still consuming 78% of my power from Synergy and getting no return from what I'm sending to the grid.

Value for Money
3/5
Product Quality
4/5
Trustworthiness
3/5
Customer Service
3/5
Timeliness
1/5
Job Satisfaction
3/5
Rates and Fees
3/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased huawei
Warranty Claim MadeNo
Purchase Price$6,500.00
Solargain
SolargainSolargain
peroberts
perobertsCook 2614, ACT
  • 3 reviews
  • 1 like
  • Verified

A good experience overall.

published

The sales representative was extremely helpful and happy to field all my questions. The installation was smooth and unobtrusive with the team seeing me updated on the process as it occurred.

Value for Money
5/5
Product Quality
5/5
Trustworthiness
4/5
Customer Service
4/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased Trina Vertex S 400W
Warranty Claim MadeNo
Solargain
SolargainSolargain
Rick
RickPerth
  • 2 reviews

Delivered as promised

published

Easy installation, good tradies, cleaned up the mess and very happy overall.
Only downside was the wait for installation from ordering (8 weeks) but understandable when dealing with a popular company.

Value for Money
4/5
Product Quality
4/5
Trustworthiness
4/5
Customer Service
4/5
Timeliness
3/5
Job Satisfaction
4/5
Rates and Fees
4/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.2 KW
Panel Purchased Jinko Tiger / Enphase micro inverter
Warranty Claim MadeNo
Purchase Price$6,390.00
Solargain
SolargainSolargain

Hi Rick. We're very happy to hear that you're happy with the overall outcome. If you ever need any assistance with your system, we're more than happy to help. You can reach us on 1300 73 93 55. Kind regards, Solargain.

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good advice and service

published

Sales person seemed very honest, offering sound advice with several options. The installers were very efficient and a pleasure to deal with. At this stage it is only 1 week since install and we are very happy with the results

Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased Jinco
Warranty Claim MadeNo
Purchase Price$5,000.00
Solargain
SolargainSolargain
customer_first_namec
customer_first_namecSouth-Eastern Region, NSW
  • 2 reviews

Solargain could accommodate my preferred panel options without any hard-sell add ons at a great price.

published

The panel installation was long and proficient with quality as the aim. I'm glad the team took the time to make sure every component was installed correctly. They answered my questions throughout the day and kept me informed of the process. My only improve would be a pre-installation inspection to ascertain the roof insulation. As this meant the power to our house was off for an extended period.

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
5/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
System Size8 KW
Panel Purchased Hanwha QCells
Warranty Claim MadeNo
Purchase Price$13,000.00
Solargain
SolargainSolargain

Hi. Thank you for taking the time to leave us your review and your suggestions. We're glad to hear that overall you were happy with your installation. If you ever have any questions you can reach us on 1300 73 93 55. Kind regards, Solargain.

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Ali Y.
Ali Y.Greater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 2 likes

Process of two parts. Good then bad.

published
Value for Money
5/5
Product Quality
4/5
Trustworthiness
3/5
Customer Service
2/5
Timeliness
5/5
Job Satisfaction
2/5
Rates and Fees
5/5
Installation
3/5
Incentivised Review No
System Size10 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$4,800.00
Solargain
SolargainSolargain
Ali Y.
Ali Y.

Hello there. I’ve updated my review. Won’t be recommending Solargain to anyone.

Solargain
SolargainSolargain

Recommendation to engage Solargain has proven to be absolutely the right thing to do

published

Solargain having had installed several solar systems in the neighborhood we have experienced the same professionalism in advising us about and designing our system as well as the installation of it by a skilled team that was friendly, respectful and left the premises as clean as they found it.

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size5.61 KW
Panel Purchased Jinko 330WJKM330M-60H
Warranty Claim MadeNo
Purchase Price$4,240.00
Solargain
SolargainSolargain

Hi. We're glad to hear that you and your neighbours have all had a good experience with our team, hearing that makes our day. If you ever need assistance, you can contact us on 1300 73 93 55. Kind regards, Solargain.

Lam Nguyen
Lam NguyenBrisbane

A good product

published

Can be installed within 3 hours on the existing Solar Hot water. Friendly technical service, show you how to operate the system including where the pipes input output water flows

Value for Money
4/5
Product Quality
4/5
Customer Service
3/5
Installation
4/5
Return Claim MadeNo
System Size3.6 KW
Panel Purchased Solargain
Warranty Claim MadeNo
Purchase Price$3,390.00
Solargain
SolargainSolargain

Hi Lam. Thank you for taking the time to leave us your feedback, always good to hear when a customer has had a good experience with our team. If you ever need assistance you can reach us on 1300 73 93 55. Kind regards, Solargain.

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Bruce - Lyn
Bruce - LynPeel, WA
  • 2 reviews

Good product but had a failure whilst away on holiday

published

Panel installation went well and has been performing well, however it had a failure No 452 on the inverter whilst we were away on holiday. On return I contacted Solargain and spoke to Evo Thompson the Liason Officer and she was able to sort the problem out over the phone, a great job done. Thank you Evo.

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size2.4 KW
Panel Purchased Jinko Poly Crystalline
Warranty Claim MadeNo
Purchase Price$3,190.00
Solargain
SolargainSolargain

Hi Bruce. Thank you very much for taking the time to leave this feedback. We'll be sure to pass your kind words on to Evo, and we're very glad she was able to help you sort this issue before it caused you any problems. Kind regards, Solargain.

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Michael
MichaelMelbourne
  • 5 reviews
  • 2 likes

Multiple delays and a failure to meet the CEC code of conduct

published
Value for Money
3/5
Customer Service
1/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain
Michael
Michael
Solargain
SolargainSolargain

Hi Michael, we have followed up with our team regarding this. Alternatively, please call us on 1300 73 93 55 and we can help you with this.
Kind regards, Solargain.

Mattie G
Mattie G
  • 2 reviews

No Fuss Installation

published

The process was excellent from start to finish. Sales people were prompt to reply to enquires before installation, however customer support afterwards was a little hard as you have to go through the customer service centre and not the actual electricians themselves.

Value for Money
5/5
Product Quality
5/5
Customer Service
3/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$5,000.00
Solargain
SolargainSolargain

Hi Mattie, thank you for the great rating and feedback! We will be sure to share this with the team. Kind regards, Solargain.

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SarahB
SarahBBrisbane
  • 6 reviews
  • 3 likes

12,000$ system not working

published

This company was proficient at selling an installing the service. But they failed to do the engineering required to ensure the system would function. We're on rural residential with a long wire run to the street and that situation causes the system to turn on and off due to an overload. The second technician that arrived said the first team should have immediately known the system would fail to operate. Some fixes were made (took a month at least during which we couldn't run our system) and still the system shuts on and off. If you have anything slightly different than the suburban norm, this company might not have the brain power to suit.

Value for Money
2/5
Product Quality
2/5
Customer Service
3/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Solargain
SolargainSolargain

Hi Sarah, we are sorry to hear that this has been your experience! We have reported this to management so we can improve our services. Thank you for taking the time to provide us with your feedback. Kind regards, Solargain.

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Jay
JaySouth East Queensland, QLD

Very professional

published

Dealing with Solargain was an easy process and they conducted themselves in a very professional manner. They are very knowledgeable on their products and pricing seems to be at the reasonable side if you compare them to their competition.

Value for Money
4/5
Product Quality
4/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased iStore Heatpump
Warranty Claim MadeNo
Purchase Price$2,790.00
Solargain
SolargainSolargain

Hi Jay, thank you very much for taking the time to leave us a review! We appreciate the feedback and thank you for choosing Solargain. Kind regards, Solargain.

Shree
ShreeBrisbane
  • 7 reviews
  • 5 likes

Installation process is good but after service is bad

published

Installation process is smooth. But after service is bad. Govt has chose my house for inspection and found lot of issues with the installation, i have contacted regarding this from October 2018, 2- 3 times but till now the problems are not rectified.

Value for Money
3/5
Product Quality
2/5
Customer Service
2/5
Installation
4/5
Incentivised Review No
Return Claim MadeNo
System Size6.4 KW
Panel Purchased Jinko poly crystalline
Warranty Claim MadeNo
Purchase Price$5,190.00
Solargain
SolargainSolargain

Questions & Answers

Les Crilly
Les Crillyasked

Can I claim the current government rebate to install a battery to an existing system?

1 answer
Danny
Danny

Hi Les, I am not sure about the battery, but you can ring up Solargain and ask them.

Colin52
Colin52asked

I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.

I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.

Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.

It seems I am phoning up about this to see what is going on.

So decided to post in here in the hope that some one gets back to me.

No answers
Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

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Get an answer from our members and Solargain representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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