Gone Solar - will it pay?
Solargain were great, good customer service. But, Western power weren't so good. It was a long wait (3 months) to have my system installed as it was only to have Western Power fail to approve the application in time. When they did, after the installation had been deferred they said they'd only approve it with a cap on the amount of power we can send back to the grid. So now I'm still consuming 78% of my power from Synergy and getting no return from what I'm sending to the grid.
A good experience overall.
The sales representative was extremely helpful and happy to field all my questions. The installation was smooth and unobtrusive with the team seeing me updated on the process as it occurred.
Delivered as promised
Easy installation, good tradies, cleaned up the mess and very happy overall.
Only downside was the wait for installation from ordering (8 weeks) but understandable when dealing with a popular company.
good advice and service
Sales person seemed very honest, offering sound advice with several options. The installers were very efficient and a pleasure to deal with. At this stage it is only 1 week since install and we are very happy with the results
Solargain could accommodate my preferred panel options without any hard-sell add ons at a great price.
The panel installation was long and proficient with quality as the aim. I'm glad the team took the time to make sure every component was installed correctly. They answered my questions throughout the day and kept me informed of the process. My only improve would be a pre-installation inspection to ascertain the roof insulation. As this meant the power to our house was off for an extended period.
Poor service before and after sales
I only went with this company due to IKEA although they are 2K more expensive for similar systems. Overall i am really disappointed with the service provided. Firstly my installation was cancelled without any notification first time and delayed again 2nd time. The installer wired the smart meter incorrectly and its been 3 weeks and more than 10 phone calls with no action taken. Finally i have been sold a 9.9 KW system without advising me regarding the 5 KW export limit. Overall I dont see any value paying extra for this company when they don't have acceptable before and after sales service.
Receive up to 3 quotes with ProductReview.com.au
Job well done. now I let the sun do its bit
Installing the solar hot water panel went well Running the electric wire was a bit more awkward This because of type of roof and limited space to play with Not the sparkys fault This was worked out with out a problem Those tanks have a some of weight in them and there is a bit of work in dodging objects and eventually placing it in the desired position The finished results I cant knock Looks good Thanks Cheers This is the second unit we have had installed on this place The first was also from your company a couple of years ago If we had ...had problems with the first one I dont think we would have gone back Once bitten twice shy The price was good We did get a few quotes from other companies The service ,you would have to say friendly and competent They knew what they were doing Would I recommend this company to any one else ? Of course No woories
Recommendation to engage Solargain has proven to be absolutely the right thing to do
Solargain having had installed several solar systems in the neighborhood we have experienced the same professionalism in advising us about and designing our system as well as the installation of it by a skilled team that was friendly, respectful and left the premises as clean as they found it.
A good product
Can be installed within 3 hours on the existing Solar Hot water. Friendly technical service, show you how to operate the system including where the pipes input output water flows
The reviewer stated that an incentive was offered for this review
Not sure how good yet warm water mourning good water evening and night
Instillation was good no problem .
Installers accidentally disconnected my tv service . And a problem with my bathroom ceiling exhaust fan don’t work. I have notified installers as yet no action
I have commissioned a local tv antenna technician he repaired the problem. Fan still faulty
Receive up to 3 quotes with ProductReview.com.au
Good product but had a failure whilst away on holiday
Panel installation went well and has been performing well, however it had a failure No 452 on the inverter whilst we were away on holiday. On return I contacted Solargain and spoke to Evo Thompson the Liason Officer and she was able to sort the problem out over the phone, a great job done. Thank you Evo.
Multiple delays and a failure to meet the CEC code of conduct
My experience with Solargain was poor to say the least. This is a long review, but hopefully steps out the multiple failures of Solargain across the quote - install - post install process so you can avoid the same mistakes I made in choosing them for your system.
I requested a quote from Solargain on 09/09/19. Over the next couple of days via phone and email I asked for some simple amendments to the quote. Some of these were made, others (such as removing 1 panel from the quote) were not. I went back and forth about 4 times before being to...ld that the quote didn’t really matter as it could be amended after submission to the Solar Victoria portal. I finally asked the consultant to provide a copy of the quote to my specifications that could be accepted by myself and submitted to Solar Vic by solargain. This simply didn’t happen and the consultant stopped responding to my calls or emails. As a result, I missed the rebate window and my install was delayed. The CEC code of conduct states that ‘Approved retailers will provide you with the necessary information in writing to enable full education about your purchase prior to entering into a contract.’ I should have listened to my gut and avoided Solargain based on my initial interactions, but they had so many good reviews that I led myself to believe that things would get better - they didn’t. I tried again to get the correct quote uploaded by Solargain for the October rebate and again the consultant was unwilling to correct the quote to the system I’d actually asked for (13 panel Jinko, 5kw Growatt inverter - nothing complex!). Finally the consultant promised to correct the quote and submit it to the portal with two days to spare before the next rebate. Frustratingly he then failed to do so, and when I called to find out why I was advised that he’d gone on holiday. If I hadn’t followed up and chased a new consultant I would have missed that round of rebates as well.
No Fuss Installation
The process was excellent from start to finish. Sales people were prompt to reply to enquires before installation, however customer support afterwards was a little hard as you have to go through the customer service centre and not the actual electricians themselves.
Receive up to 3 quotes with ProductReview.com.au
12,000$ system not working
This company was proficient at selling an installing the service. But they failed to do the engineering required to ensure the system would function. We're on rural residential with a long wire run to the street and that situation causes the system to turn on and off due to an overload. The second technician that arrived said the first team should have immediately known the system would fail to operate. Some fixes were made (took a month at least during which we couldn't run our system) and still the system shuts on and off. If you have anything slightly different than the suburban norm, this company might not have the brain power to suit.
Seems a great product but no support
We got our installation a few years ago now, Solargain were very helpful and we made an upgrade to the Emphase micro inverts due to the challenges of getting 20 panels on the roof. They seem to be working great and have made significant reductions to our power bills. The Enphase envoy is pretty basic (or was then) but stopped sending info sometime ago, I did not make a big effort to get it running at the time as the info it provided was very very basic. I been trying for 12 monthss to get it up and running again to see if the online info has...improved and it will not boot. IT support was not able to get it running as it apparently is overloaded with data because it dropped of line and that the Envoy has a fault where it cannot then dump the data, thus failing. Contacted Enphase to be told that it is a known software issues, we attempted to fix it to no avail. They recommended I take the Envoy to the Enphase office where they would attempt to dump the date. Upon drop i was told i wold be called in a couple of weeks with outcome. Couple of months later I called them where the person who answered advised "it not our proudest product". I asked for a call back but instead got an email saying it did not work and I would need to get another one.The Enphase support guy was telling me i might need to buy a new Envoy due to their software issue... I am told the Envoy only has a 2 year warrantee, my understanding was I had 10 years on my system, based in email i received at time of purchase from Solargain. Sales guys were sensational Install guys were sensational After sales service is hopeless. I would suggest picking someone else and stay away from Enphase at all cost as they do not back their products.
Questions & Answers
I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.
I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.
Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.
It seems I am phoning up about this to see what is going on.
So decided to post in here in the hope that some one gets back to me.
How to download the solar gain app
Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain
Thats what children are for, remotes & Apps
I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.
Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.
Get an answer from our members and Solargain representatives
|Category||Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Approved Retailer and Member|
Other Solar Panel Installers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.