1 photo
Solargain
4.4 from 585 reviews · View Statistics
See the Best Solar Panel Installers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Solargain

Reviews

  • Value for Money
    4.5 (221)
  • Product Quality
    4.5 (211)
  • Return Claim MadeYes (5) · No (216)
  • Customer Service
    4.4 (232)
  • Warranty Claim MadeYes (20) · No (205)
  • Purchase Price$5,896.47
  • Timeliness
    4.4 (89)
  • Job Satisfaction
    4.5 (83)
  • Rates and Fees
    4.5 (64)
  • Installation
    4.7 (214)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Perfect customer service from sales to installation and post install service

published
Value for Money
4/5
Product Quality
5/5
Solargain
SolargainSolargain
Danny
DannyPerth, WA

Excellent

published

So many solar company and can't make up my mind, luckily after introduction by family and friend I found Solargain and James de Santos is wonderful consultant he explain very well and within day I sight up for installation, thank you James keep up the good work.

Incentivised Review No
Solargain
SolargainSolargain
Angie
Angie
  • 2 reviews

Great support and promptness

published

Ordered solar panels and an iStore hot water system.

Was able to squeeze us in after our gas hot water system gave up the ghost, and installed the iStore within one days notice.

They were on top of letting me know when they could install them when lockdown lifted, and did so promptly.

Only downside was if it wasn’t for a tradie needing to take a photo the next day, he wouldn’t have noticed that a section hadn’t been silicone-ed, by the tradies who installed it.

Value for Money
4/5
Product Quality
5/5
Solargain
SolargainSolargain
Robyn
RobynMelbourne
  • 4 reviews
  • 4 likes
  • Verified

Solargain - No Gain Just Pain

published

Contacted Solargain to purchase a 10KW system and iStore Hot water service, (over $11K) Signed a quote in August under pressure to avoid a price rise, They went silent for 2 months, couldn't find ot what was happening, then they said all the prices are going up by 20-25% and would I like them re-quote, despite having signed a quote at an agreed price. Probably the most unprofessional Solar co I have ever experienced, impossible to speak to someone to find out what's happening, want to increase cost after you sign and treat you like a fool. They did the same thing to a friend I referred them to.

Value for Money
1/5
Product Quality
1/5
Solargain
SolargainSolargain

Good Afternoon Robyn, Sorry to hear your experience with us has not been a good one, We take these reviews seriously. I have escalated this and someone will come back to you ASAP. Regards Solargain

Solargain
SolargainSolargain
Solar Panel Installers

Find out how Solargain compares to other Solar Panel Installers

Know better, choose better.

Compare all
J_Armstrong
J_ArmstrongAU
  • 2 reviews

Solargain Review

published

Timely and helpful communication, flexibility and quality customer service. Installation seamless. Advice offered onsite by installers was relevant and helpful. Would recommend them to anyone, else, could not be happier at this point.

Value for Money
5/5
Incentivised Review No
Solargain
SolargainSolargain
Janette
JanetteGreater Melbourne (Outer), VIC
  • 3 reviews
  • 6 likes

After sales service non existent

published

Could not fault the installation in 2013.
But beware after sales service non existent.
Waiting nearly 15 months for service to fix problem with “controller”
Told yesterday only 2 sub contractors in Victoria. I find this hard to believe but this is what National Manager has informed us.

Value for Money
2/5
Product Quality
2/5
Solargain
SolargainSolargain

Hi Janette. I'd like to look into this for you if possible, but I haven't been able to find you in our database. Could you please email us at sg.marketing@solargain.com.au so that I can find you and see what can be done? Kind regards, Solargain.

Janette
Janette

Yes, have sent email. The National Manager that contacted me stated he was going to contact the service company and ask them to contact me. I’ve been trying to get them to return my calls since September.

Solargain
SolargainSolargain
Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes
Craig
CraigPerth
  • 2 reviews
  • 1 like

Invertor warranty replacement

published

Big thank you to Rockingham Solargain in obtaining replacement Goodwe invertor which failed just on its 5 year warranty period. Excellent customer service with ensuring a new unit installed, highly recommend them

Value for Money
5/5
Product Quality
5/5
Solargain
SolargainSolargain

Great service

published

Great service and product, very professional installation and advice….
I would highly rate solargain for anyone who is looking at adding solar to there house as we sat on the fence for ages contemplating

Value for Money
5/5
Product Quality
5/5
Solargain
SolargainSolargain

Hi Dave. Thank you for your recommendation. We're glad to hear that you had a good experience with our team. If you ever need any assistance you can always reach us on 1300 73 93 55. Kind regards, Solargain.

Ron E.
Ron E.Perth, WA

outstanding service

published

once the decision was made to go with Solargain we could not be happier.
Their professionalism was second to none and took care of all install issues.
Their installers were excellent and did an amazing job.

Value for Money
5/5
Product Quality
5/5
Solargain
SolargainSolargain

Hi Ron. We're glad to hear how happy you are with your experience with us. If you ever need any assistance with your system you can always reach us on 1300 73 93 55. Kind regards, Solargain.

Solar Panel Installers

Find out how Solargain compares to other Solar Panel Installers

Know better, choose better.

Compare all
Liam T and Hannah Z
Liam T and Hannah ZGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Fantastic experience

published

We had a great experience from start to finish. Special thanks to Jeremy for going the extra mile to address all our questions and allay any and all concerns - greatly appreciated.

Value for Money
4/5
Product Quality
5/5
Solargain
SolargainSolargain

Hi Liam and Hannah. Thank you for taking the time to leave us your review, we're really glad to hear that you had such a good experience with Jeremy and the rest of our team. Kind regards, Solargain.

Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes
Sam C
Sam CGreater Melbourne (Outer), VIC
  • 2 reviews

Excellent install

published

This is my second lot of panels. Easy install.
Have had my original 17 panels for approx. 6 years. Working very well and my associations with Solargain have always been great.

Value for Money
4/5
Product Quality
4/5
Solargain
SolargainSolargain
bakershill resident
bakershill residentWheatbelt, WA

Gone Solar - will it pay?

published

Solargain were great, good customer service. But, Western power weren't so good. It was a long wait (3 months) to have my system installed as it was only to have Western Power fail to approve the application in time. When they did, after the installation had been deferred they said they'd only approve it with a cap on the amount of power we can send back to the grid. So now I'm still consuming 78% of my power from Synergy and getting no return from what I'm sending to the grid.

Value for Money
3/5
Product Quality
4/5
Solargain
SolargainSolargain
Solar Panel Installers

Find out how Solargain compares to other Solar Panel Installers

Know better, choose better.

Compare all

No after installation support

published

My experience was very bad. The company did not support me at all post installation ( after they received all the money from me). The installer and inspector was arguing with each other as they forget to turn the solar system on and I didn’t receive any support from solargain to rectify the issue. Each time I have to call them to make sure they progress the issue with the system and found that no progress on the issue. I don’t recommend this company at all.

Value for Money
1/5
Product Quality
1/5
Solargain
SolargainSolargain
Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes

Excellent Service!!

published

From initial contact with Steve to final installation the service was faultless. Highly skilled tradesmen who went over and above to meet all expectations of 6.6kw system with 18 panels. I would happily recommend Solar Gain to anyone looking to install solar.

Value for Money
5/5
Product Quality
5/5
Solargain
SolargainSolargain

Dear Peter, Thanks for taking the time to review us. Happy to hear your overall experience with Steve and team was a good one. If you ever need any assistance with your system you can always reach us on 1300 73 93 55. Kind regards, Solargain.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Thanh T.
Thanh T.Gordon 2906, ACT

Very happy with Solar Assist. Quality installation with excellent after sales service and support.

published

The communication, the openness, the friendliness, the quality of the job and the after sales support has been absolutely outstanding. They have always been more than willing to answer as many questions as I asked both before, during and after the install. The installation team were polite, helpful and worked hard to complete the job well. Highly recommend to anyone else seeking to install Solar panels at their residence.

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
Value for Money
4/5
Product Quality
5/5
Solargain
SolargainSolargain
Page 1 of 10

Questions & Answers

Les Crilly
Les Crillyasked

Can I claim the current government rebate to install a battery to an existing system?

1 answer
Danny
Danny

Hi Les, I am not sure about the battery, but you can ring up Solargain and ask them.

Colin52
Colin52asked

I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.

I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.

Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.

It seems I am phoning up about this to see what is going on.

So decided to post in here in the hope that some one gets back to me.

No answers
Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

See all Solargain questions

Get an answer from our members and Solargain representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
Visit official website

Other Solar Panel Installers

Previous
Next
See all Solar Panel Installers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

Find the right Solar Panel Installer

Receive up to 3 quotes with ProductReview.com.au

Start NowNEW SERVICE