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Solargain
4.4 from 585 reviews · View Statistics
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Reviews

3.4
5 reviews
5
(3)
4
(0)
3
(0)
2
(0)
1
(2)
  • Value for Money
    3.6 (5)
  • Product Quality
    3.3 (4)
  • Return Claim MadeYes (5) · No
  • Customer Service
    3.4 (5)
  • Warranty Claim MadeYes (4) · No (1)
  • Purchase Price$4,400.00
  • Timeliness
    3.0 (2)
  • Job Satisfaction
    3.0 (2)
  • Installation
    4.0 (4)
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Janette
JanetteGreater Melbourne (Outer), VIC
  • 3 reviews
  • 6 likes

After sales service non existent

published

Could not fault the installation in 2013.
But beware after sales service non existent.
Waiting nearly 15 months for service to fix problem with “controller”
Told yesterday only 2 sub contractors in Victoria. I find this hard to believe but this is what National Manager has informed us.

Value for Money
2/5
Product Quality
2/5
Trustworthiness
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Purchase Price$8,000.00
Solargain
SolargainSolargain

Hi Janette. I'd like to look into this for you if possible, but I haven't been able to find you in our database. Could you please email us at sg.marketing@solargain.com.au so that I can find you and see what can be done? Kind regards, Solargain.

Janette
Janette

Yes, have sent email. The National Manager that contacted me stated he was going to contact the service company and ask them to contact me. I’ve been trying to get them to return my calls since September.

Solargain
SolargainSolargain

Excellent Company

published

SG installed my 3500W system in 2014 and estimated annual generation from the array as 5371W. It has been within 2% of that every year showing (A ) they use very good software to predict the output and (B) they are very honest at the point of sales .
At 6 yrs the Fronius Inverter failed and SG handled the complete warranty claim with Fronius for me and replaced the Inverter.
The latest software caused messages on the display which I had never seen before but SG technicians came, adjusted the system and explained the latest GDPR software imposed by Western Power Regulations means the latest Inverters work differently from earlier models.
SG are very professional and capable Company and their staff are courteous and helpful throughout .

Value for Money
5/5
Product Quality
5/5
Trustworthiness
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Incentivised Review No
Return Claim MadeYes
System Size3.5 KW
Warranty Claim MadeYes
Solargain
SolargainSolargain

Hi Steve. Thank you very much for this glowing feedback, it's great to hear you had such good experiences with our team. If you ever need assistance you can always reach us on 1300 73 93 55. Kind regards, Solargain.

elsie
elsieperth
  • 3 reviews
  • 7 likes

Rubblish Aftersales Service

published

Rubbish aftersales service.
Solargain are chasing me for $202 for a callout fee despite continuing to tell me the fee would only be $160 and when I booked the callout not being able to tell me the sytem was out of waranty.

After not responding to my emails for a month Solargain finally told me my system is out of waranty.
Their tech told me the inverter on the unit they installed only ever produced 440 units and which Synergy shows only exported power for 6 months so it definitely failed during the warranty period.

In addition to the $202 they want $1000 for a "new" inverter........

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Solargain
SolargainSolargain
elsie
elsie
Solargain
SolargainSolargain
roger
rogerPerth, WA

very pleased with the service

published

first class service from quote to installation,pleasant office employees, almost instant response and installation bang on time. My unit was a warranty replacement only just inside the the warranty period and i thought that i might have problems,but no hesitation or if's and buts.Very pleased. roger

Value for Money
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
Panel Purchased 130 ltr hot water unit by solargain
Warranty Claim MadeYes
Purchase Price$800.00
Solargain
SolargainSolargain

Hi Roger - thanks so much for your review. Glad we could help.

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Mr Pogi
Mr PogiPerth, WA
  • 11 reviews
  • 20 likes

Loving my hot water

published

I have had a solarhart hot water system on my roof for as long as I can remember which recently burst a leak from the tank. After pricing up a replacement solarhart I decided to check out solargain 300L twin panel system as it was half the price of the solarhart brand. I was a little unsure if I made the right decision but now couldn't be happier and know I made the right decision. Water pressure increased and water is steaming hot. I guess the test will be how long it last because the solarhart did last 15 years but I couldn't be happier with my new solargain hot water system.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Solargain
SolargainSolargain

Thanks so much for your review! We're glad we could help. If you have any issues, please give us a call.

Questions & Answers

Les Crilly
Les Crillyasked

Can I claim the current government rebate to install a battery to an existing system?

1 answer
Danny
Danny

Hi Les, I am not sure about the battery, but you can ring up Solargain and ask them.

Colin52
Colin52asked

I have a question. Your company was going to install a 6.6KW system on our roof last week but they said the roof could not support your panels.

I then asked for a quote for solar stands on the back lawn and they were suppose to contact me this morning but no one has.

Due to your company stating my roof will collapse if the panels go in I have contacted my insurance company and they are sending out their own structural engineers to see if the roof has been damaged by recent storms and then get it fixed so it can hold panels.

It seems I am phoning up about this to see what is going on.

So decided to post in here in the hope that some one gets back to me.

No answers
Pat C.
Pat C.asked

How to download the solar gain app

2 answers
Solargain
SolargainSolargain

Hi Pat. We do not have our own app, but the inverters we supply often do. What brand of inverter do you have installed at your home? Kind regards, Solargain

Alan
Alan

Thats what children are for, remotes & Apps

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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