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Process of two parts. Good then bad.
The initial process was fantastic. The customer service representative was attentive and answered my questions in a timely manner. Sadly for us, it was a 7 month delay for installation because of the lockdown in Victoria. I would recommend Solargain for all your solar power requirements. Their knowledge is very solid and helpful.
I deducted two stars because of the following. Post installation (installation completed 17/01/21) has been a major disappointment to say the least. The process of dealing with Solargain, the installer, our electrici...
Easy and simple process
This was a simple and easy process from. Start to finish. From the sales person to the installers. So far I am happy with the process and the results of the Solargain process. Solargain installed a 6.6 KWh Huawei Inverter system I am happy with the results of the system. The Huawei app is not that good but it is not a true reflection of the Solargain or Inverter process.
SolarGain... 3 years on
System has performed flawlessly since install. The installers did a great job of removing the old system and replacing it with a newer one (my previous install was much smaller and it was time to upgrade). The install was very neat and the installers were very professional.
I quickly set up my system to record on PVOutput, so if you're interested in its performance since install, you can find it at https://www.pvoutput.org/intraday.jsp?id=60929&sid=54365
Pleased with Solargain HW system.
I had a Solargain Ground Mount 315L system with twin panels installed to replace a defunct (6-years old!) Heat Pump system. The Solargain was installed November 2020, allowing a full electricity billing period before commenting. I live in Redland City, Queensland.
(1) The quoting process was quick and easy - thanks Matt. The quote was highly competitive compared to competitor's offerings for a similar solar combo, and compared favourably with a "like-for-like" heat pump.
(2) The installation on the day was painless and professional and the ...
Very pleased with the system.
Panel installation went very well. Installers demonstrated how to use the App after panels had been installed. Everything is operating as was explained at the beginning of the process. No issues at all.
Solargains procedures from quotations, installation and final handover certification were without fault & we are extremly happy with the Solar panel system we had installed including the istore hot water system
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The professional team lent us a make do water heater till they could install the solar water heater. Such a polite attitude. And left no mess.
Professional and listens to the customer
I installed a 6.6kW module/5kW inverter PV system, with an IStore 270L heat pump hotwater system from Solargain. I'm happy to say that it has exceeded my expectations, with the system providing all of the hot water that we need, only using solar energy. And the PV system is running flawlessly. Installation of the system was quick, efficient and very professional. I highly recommend them to anyone wanting to move to powering their home from solar energy!
More than a decade of being satisfied
We first used Solargain 10 years ago for our initial solar power system and were very satisfied. When minor issues arose they were quick to respond. We followed this with a Solargain hot water system and again were very pleased with the service and back up. We are very satisfied with our new solar power system which includes a battery. Cannot express what a relief it is to have a business of this caliber to fall back on for such a significant investment of our hard earn money.
The Ease of Installation to Connection to sitting back and watching it all happen
I started engaging with Tom Liston from Solargain sometime ago and from that moment to the finish line and beyond SolarGain and Tom have been the best at making my life easy. The customer experience has been 10 out of 10. Our busy lives are full of clashes and meetings, we want folks just like SolarGain to make our investments easier.
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Solar Hot Water. Top service and quality from Solargain!
Fast and simple process to purchase our system with great communication from Solargain and tips to save even more money from our system.
We have a 6.6kw solar install with Solargain next week also. Can't recommend enough.
Pricing is more than reasonable with great guarantee.
Exceptional customer first support
Today I received my energy bill and found my solar rebate is missing from the energy bill. After checked, I found my old Solar Inverter displaying 0V input and thought that this could be the faulty solar panel/connection after years of running. I had called Solargain to make appointment for repair. When I explained the faulty, the support lady from Solargain had firstly guided me to check both main input switch and solar isolate switch to ensure that both switches were on. After checked, both switches were off as a result of power outage. Once...I turned it on, the Solar system is back to work instantly. This is an exceptional "customer first" support in which it has not only saved customer’s money, but also making solar system back to work instantly without days’ waiting. Today, we can rarely see that a company can put customer’s benefit first instead of using varies way to rip-off customer. Based on above, I believe that this is a company I can trust and will definitely call Solargain once my solar system needs service in the future.
Great product & Excellent service
The installation of our Solar HWS was great! From the first phone call to the completion of installation ti was efficient, polite and on time!
As for the hot water system, way more efficient that our previous unit and almost double the pressure!
I would have no hesitation in recommending this company and this product
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I spoke to several solar suppliers and none of them showed any interest in helping solve my unique challenges of panel location, due to an existing solar pool heating system. Then I discovered Solargain and in particular Paul who not only solved my problems but was prepared to answer all my searching questions and provide links and data to support the solution.
From start to install and hand over, Solargain were exceptional, incredibly professional and supplied top of the range panels and inverter at a very fair price.
Install was exceptional , well thought out and no shortcuts were taken.
Glad I got this MOB
I got three quotes. Solargain (Tom Liston) was the only one that responded in person and worked out what was the best solution for me based on my Electric usage over the last 12 months. He was very helpful with all the process of applying for the Solar system. When our Installation was deferred due to the Victorian lockdown he kept in touch and expedited it when he was able.
The installation team (Chris and Will) arrived when they said they would and got to work and didn't stop on a day of 34 degree heat. They were professional and thorough. Job well done on an awkward roof.
Affordable and fantastic service
Had a great experience. Fuss free and affordable. Exemplary customer service, over and above, arranged a temp hot water service until install date. Highly recommend.
Out of the three companies I received a quote from, Solargain were by far the most comprehensive, courteous and professional to deal with. Steven came on site and explained everything in detail, laying out my options and combinations.
I would definitely recommend this company
Great customer service and product installation
I found my experience with Solargain to be professional, courteous and responsive from first enquiry to finalising installation. There was a slight hiccup just pre-installation which was handled very promptly and professionally. I had every confidence in them.
New hot water service
Our new I Store is great is quiet and no shortage of hot water. Our energy bills will be considerably lower
Fantastic Company. Highly recommmend
Evo went above and beyond to provide excellent customer service. Even through sage 4 Covid restrictions in Victoria, the communication provided was always speedy and Evo went out of her way to ensure that the installers arrived as soon as restrictions in my area eased. The installers were great to deal with and knowledgeable of their product. I would not hesitate to recommend. Thank you once again.
We are very happy with the solar panels installed by Solargain. The installation process was excellent. The team arrived on time and were very friendly and professional. They installed our panels and left everything clean and tidy. I was given an overview of the system and they also set up the wifi for us. Highly recommended.
love my hot water sola
I have had sola for the past 20 years it was time to replace it. I rang Matt from Soagain who gave me a quote which I excepted, he arranged installation a couple of weeks later.The guys who installed it were absolutely fantastic very professional with there work and friendly,We had hot water that afternoon. I would highly recommend Solagain from start to finish it has been a pleasure
Great initial information and quality installers
Great install process. Professional installers and didn't leave any mess. Explained everything and set up my wifi access. Best tradesman I've had in a long time. Has made the process much easier.
Quality Service - Highly recommended
I contacted Solargain Perth because I had dealt with them before. I wished to add more panels to my roof as well as a Tesla battery. From first contact the service was excellent and I was able to discuss what my thoughts were regarding getting the most from the system now that my 40c/kW govt subsidy had come to an end.
The final price was very competitive but the decision was made easier because I'd dealt with Solargain before. I was given a date and time for the installation and a request to pay the entire cost on the day of installation. Whe...
Solar 6kw with 20 panels
Jess McQuade and your team - fabulous. Easy quoting. Easy installation. Very Professional. extremely helpful from start to finish. Would highly recommend this Company and its subsidiaries for an easy transition into solar.
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