Reviewer Photos & Videos
Solargain did it again!
Solargain installed our first solar power system 10 years ago and when it was time to upgrade we called them again. They knew exactly what we wanted to achieve by upgrading and recommended two options. When we decided what we wanted they were very supportive and explained in detail what the output and savings would be. Brendon was very knowledgeable and helpful. The installation team arrived on the day promptly with prior notification that they were coming. Erin and Phil were also very helpful and knowledgeable and answered wny questions I had. Installation was smooth and hassle free and we now havea solar system that performs extremely well. We are very happy with the team from Solargain and wouls recommed them to all.
One more happy customer
Great company to deal with, someone recommended me them , now I'm happy to recommen them to others, All proces was positive experience
Very supportive, honest, professional staff, thanks so much.
Great service all the way!
Excellent customer service. Only recommend to me what I actually need. Everything is explained clearly with good patience. Installation techincians were friendly, clean, came and finished the job on time.
The professional and friendly staff rom quote to Installation made the whole process as easy as it could have been. every person I spoke to was friendly and very helpfull
Solargain product and installation
I am very pleased with the product and also the crew that carried out the installation.. I am happy to be contributing to the environment and hopefully slowing down climate change, as well as saving money on power. I also hope to instal a battery further down the track to save even more.
Excellent job done and great customer service
From our first contact with the office, the survey, quote and eventually installation everything has been brilliant.
The communications with the office has been quick and gave us all the information we needed.
The installation team turned up time. They did a great job on removing the old system and the installation of the new panels and inverter. The new iStore hot water system was installed at the same time. They did a great job of cleaning up. We were given a explanation on how both systems work and the follow up support to connect us t...o the web was done promptly too. The job was done in one day, earlier than expected, we couldn't have asked for more. We were happy we used a local established company. Many thanks to Rachael, Nathan and Damian.
Receive up to 3 quotes with ProductReview.com.au
Highly recommend them.
Very happy with our sales representative Joe McCaffery. He explained every aspect of going solar & was able to answer any questions I had. The quote was done quickly, reasonably priced with the components, size & brands I wanted, instead of trying to sell me a different system which a lot of other companies I asked for a quote did.
I was also lucky enough to get a Soalrgain install crew led by Craig Nicholls, which was fantastic. I requested a site inspection beforehand which they were happy to do. They were punctual, professional, cleaned up...after the install was complete & didn't break a single tile. I choose the Sunpower Maxeon 3 400W panels & the Enphase IQ7X microinverters & could not be happier with the system. Instead of a monthly bill of around $200 we are $60 in credit. Something to keep in mind, from installation to having the meter reconfigured for solar export was two months. There was a delay in getting the post install mandatory inspection. I had to ring Solargain customer service several times to follow up on the delay instead of them chasing it up without me getting involved which is why the four stars for customer service. Booking an inspection ended up taking over three weeks, by the time the paperwork was completed, sent to the electrical retailer & they organised for the meter to be reconfigured it was another five weeks which was completely the retailers fault. Besides that everything was great, would not hesitate in recommending them.
Great to deal with
Solargain were great to deal with from the initial contact and quote process, through to installation. I organized 4 quotes and Solargain were the most professional. No hard sell, no constant call backs hassling with an even better deal and no speaking to someone goodness knows where.
The information flow was great. BookIng the installation in was easy and they accommodated changes. On the day of installation, everything worked like clockwork. It was a joy dealing with Solargain.
It went really well
The tiles on my roof were old and soft, so quite a few got broken, there was no way around this. But the system got fully installed, and is working great. They even took away all the broken tiles.
Solar panel install
Well planned & professionly installed as you expect of well trained tradespersons. From the initial contact, made by myself, advice was was constructive & different quotes were tendered for a variety of combinations of equipment. Installation was prompt & efficient.
Receive up to 3 quotes with ProductReview.com.au
Took months just to do a PV service...
Tried to book them to do a solar system health check but they kept sending incorrect quotes, and just generally not responding. Despite me sending them an email more than a week before the appointment, stating that unless I received a pro-forma invoice or quote, for the correct amount, I did't want to continue with the job, they still sent an engineer. This is also despite their Ts&Cs stating that, if I didn't pay the pro-forma invoice at least a full day prior to the appointment (which I didn't) the appointment would't go ahead (which it did!)...Only because I called them and got them to agree to send the corrected pro-forma invoice through, today, did I agree for their engineer to attend. We'll see if they deliver on yet another promise. However, the work is done and the ball is now in their court, as I haven't paid yet. I would be involving CAV at this point, if I had. Solargain have made what should be a very straight forward process unnecessarily difficult.
Great To Use Solargain
Excellent service from start to finish, will be contacting Solargain in the future re purchasing an upgrade for the system via a battery purchase but for now am extremely happy with my solar install
Great solar system installed by a professional team
Solargain gave good advice about why type of system to install. The whole process was smooth. The system seems to be performing well, better than the yield estimates they included.
Receive up to 3 quotes with ProductReview.com.au
Incorrect estimation of plant output
Initially I was having a very good experience but when I finalised my installation with Solargain guys I realised that there is a shadow problem on my roof which was NOT told to me by your sales agent at the start. When I asked him about it, he said yes there is a shadow problem on your roof and I factored it in our estimation of yearly output from your system. Then I asked him again by sending the copy of quote that is it really true that you have factored in the loss due to shadow? When I asked this question over email he flipped and said, no...we have not, there will be additional 5% loss. Since I finaliased the installation I did not change it and continued with those guys. Now actually after using this system for 4+ months what I am getting from my plant is even lesser, so loss is more than 5%. This is not right and company like Solargain should have proper tools and equipment to estimate the plant output as close as possible so that customers can make the right decisions. I even asked this agent to your "Fisheye" but he said we don't use that. Very bad experience on this front. You have high prices for your system, you don't negotiate the price much on the promise of quality but at the very beginning you don't give right information and service
I think having solar power is great now to get the most out of solar panels and why I put it off so long
Installation team did Excellent job Solar panels and inverter went in pretty quick had no issues whatsoever with sales or installation of our system all went like clockwork output on the day as soon as it was hooked up was at maximum
Product, service and responses all fantastic.
We had the ISTORE hot water installed after having solar panels installed about a year and a half ago. All experiences have been great. Follow ups, installation, friendly installers who were helpful. Products are good quality and do what they say.
Start to Finish great job
From the first enquiry to the installation a great job and easy to deal with and explained everything perfectly and answered all my questions. So glad we went with Solargain
A+ Platinum Providers
The Level of Service, quality of Install, Array of products , Documentation, Workflow are a high standard. Communications are excellent. Highly recommended.
The system is working fabulously. Callunn and his team were Great. Along with the Operations Teams.
Great service and price
Thank you James(a true professional)for helping us to get our solar system quote and finding a system best suited to our needs and we're very happy with our solargain service we can't wait until system is installed so we can see how much we will be saving
BEST DECISION EVER
Everything went smoothly from quote to installation on our new IStore water heat pump.
They came in and installed everything without any issues. They configured the best settings for the heat pump. Very thorough. Very professional.
They even got rid of my old 17 year old electric water heater.
Easy and simple process
This was a simple and easy process from. Start to finish. From the sales person to the installers. So far I am happy with the process and the results of the Solargain process. Solargain installed a 6.6 KWh Huawei Inverter system I am happy with the results of the system. The Huawei app is not that good but it is not a true reflection of the Solargain or Inverter process.
SolarGain... 3 years on
System has performed flawlessly since install. The installers did a great job of removing the old system and replacing it with a newer one (my previous install was much smaller and it was time to upgrade). The install was very neat and the installers were very professional.
I quickly set up my system to record on PVOutput, so if you're interested in its performance since install, you can find it at https://www.pvoutput.org/intraday.jsp?id=60929&sid=54365
Pleased with Solargain HW system.
I had a Solargain Ground Mount 315L system with twin panels installed to replace a defunct (6-years old!) Heat Pump system. The Solargain was installed November 2020, allowing a full electricity billing period before commenting. I live in Redland City, Queensland.
(1) The quoting process was quick and easy - thanks Matt. The quote was highly competitive compared to competitor's offerings for a similar solar combo, and compared favourably with a "like-for-like" heat pump.
(2) The installation on the day was painless and professional and the ...
Very pleased with the system.
Panel installation went very well. Installers demonstrated how to use the App after panels had been installed. Everything is operating as was explained at the beginning of the process. No issues at all.
Caution is advised!
Had issues with FRONIUS Galvo 2 had Solar gain tech come out and with assistance from Fronius seems to have rectified system. However I have LOST a lot in rebates because of this issue and requested restitution of such and was told QUOTE"Just emailing in response to your recent txt RE the lost rebates you would like to claim from us.
I have reviewed your portal and the technicians notes and due to this being a manufacturer fault rather than an error of Solargain or the overall installation of the system, we would at this stage not be compensat...ing for the loss of rebates. You are most welcome to contact Fronius directly on 03 8340 2910 and seek reimbursement from them directly if you wish and this will be up to their discretion. So literally NOT our PROBLEM see the manufacturer WHOM I Quote also: Dear Peter, Thank you for contacting Fronius Australia regarding compensation for low production of your solar system.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.