Solomons Annandale- Fantastic service and product
Dealing with two contractors for an insurance job to redo floors after a sewage leak in our apartment (strata insurance wouldn't cover old carpet in bedrooms). Solomons (Daniel) was fantastic, fast, understanding and responsive. Bedrooms are already done with the work being completed very quickly. And the guys cleaned up after themselves! No dust everywhere. Still waiting on other contractor for a date!!
Best experience ever
I absolutely love the new store at Caboolture. Open, light and best of all it gives me a greater choice being connected to Beaumont Tiles. Now I can mix and match in one place without traveling all over town.
The staff were more than happy to spend time with me and went above in their service.
Love my new carpet.
I had carpet laid in my home yesterday from the Dandenong store. Firstly I am very pleased with my carpet. Extremely disappointed with one man who was the carpet layer.
He left me a text mess the night before after 10pm to say what the arrival time would be. They were an hour late. When they finished my house was such a mess, they left scraps of underlay. I was told to hurry up when I wanted to dust behind the bed. They were in a hurry. Very disappointed. Erica Hutchinson
Unexpected time and errors Penrith.
Carpet took hours longer to be laid than the time given to me.
The metal edging for the kitchen was shocking.
They came to replace the edging and dirtied my new carpet.
Will never use them again.
There is no doubt about the quality of timber floors Solomon's Willoughby (David) has supplied.
But the point I want to emphasise is their work ethic & customer care which went beyond my expectations.
From the beginning of my home renovation David was involved, he recommended best way to solve problems that had came up and his interaction was excellent and punctual.
I have had some bad experiences during the process of renovating my home. I know some people can be unreliable, leave the job with horrible experiences. This is the reason why I value and praise Solomon's Willoughby.
I would highly recommend Solomon's Willoughby to my family and friends.
Solomons replaced foyer, lift and stair carpet in our apartment building. From the first visit to the showroom to booking a suitable time for installation, Sina was helpful and responsive. Communication about the job was clear throughout the process and the layers were punctual and polite. We will consider using Sina and his team again in the future and I recommend Solomons Moorabbin to anyone who needs new carpet.
After having my carpet installed yesterday by Solomons Dandenong I would like to thank Frank and especially the fantastic installers who did an exceptional job. They were extremely professional and went above and beyond. I feel as though I live in a new house. Once again a big thank you.
October 13th 2019 Update: Fantastic Service
After having my carpet installed yesterday I would like to thank Frank and especially the fantastic installers who did an exceptional job. They were extremely professional and went above and beyond. I feel as though I live in a new house. Once again a big thank you.
- Solomons Flooring Vinyl Flooring
- Verified customer
No duty of care. Wodonga 2017-2019
Almost two years ago I had vinyl flooring installed over the existing floor and was very happy until the initial problem of tiles lifting occurred again. Neither owner or sub contractor who quoted and laid the flooring raised the concern of it happening again.
I initially contacted the subcontractor 6 mths ago and he came around to look at it but seemed to have little interest in fixing the problem. He never returned. So after a couple of mths of texting him to no avail I went into the actual shop to find
the business had sold. I can’t track d...
We went through Solomons in Midland and received absolutely fantastic service! There was a huge variety of carpets to choose from instore and the price was very reasonable. Chris was very knowledgeable and super helpful. The guy laying the carpet was so fast and friendly. Would definitely recommend to angle.
Can't stop smiling!
Would like to say a big thank you to Chris from the Midland branch of Solomons for the laminate and carpet in our newly built home. It's gorgeous, we’re so very happy with how it looks. I couldn’t stop smiling the first time I walked in and saw it!! I really appreciated how much time Chris spent with us as we took a very long time to decide, and kept coming back to him with more quote requests. He was patient, quick and knowledgeable. Highly recommend.
Exceptional service and attitude
We have worked with the team at Solomon’s Willoughby for many years and nothing is ever too much.
George has always given us good advice and helped us choose well.
We have used Solomon’s Balcatta many times now. I have found them to be so easy to deal with. I never have to follow up on my orders and find they are always on time and reliable.
Solomons west ryde
0 stars: Paid for 4 rooms of carpet. The manager told me it would be a half day to install.
3 hours late 2 days in a row. 3 days of chasing the manager to finish what was supposed to be a simple install, 2 rooms have poorly laid carpet. Tried to charge me $50 for carpet ramps. The manager is unprofessional, unreliable and untrustworthy. Paid in full before the install and this is what my house looks like after 6 weeks. The quality of the install is very poor. Worst experience Ive had in my 8 month renovation. Buyer beware and I would definitely not recommend!
Placed order with West Ryde franchise to replace carpet to our three bedrooms. We removed our furniture as agreed for Friday carpet install. No one turned up, finally able to contact the manager and was told could not come till Monday. On Monday no one turned up after repeated attempts to contact a labourer turned up 3 pm removed carpet and went home. No one returned calls until Thursday . Carpet took another 2 weeks to complete and 3 weeks later no one has returned to rectify defects in the installation and stains in the carpet. Carpet is supp...osed to be stain resistant but already stained and cannot be clean. The Franchise has since changed hands and we are left with defective installation and with no follow up from Solomons. We lost 4 days of work the most unpleasant experience ever
Such great customer service!
Annie was so helpful and patient as I worked out which type and colour of carpet to put into my bedroom. She took the time to provide great advice and I am so happy with the carpet I picked, it's a beautiful colour and feel. Thanks Annie!
We love our new, thick, soft carpet. It is great quality. After going to several shops we chose Solomon's Balcatta because of the excellent customer service. This great service continued right the way through. We won't go anywhere else now for our flooring needs. Thanks so much!
Solomans Balcatta. Thanks Glenn and team for a floor covering job well done from start to finish. Cortec flooring and wool carpet. Could not fault the final result . invoice 100304.
A bit expensive
I am so disappointed with Solomon flooring as they are not reliable and expensive
I compared the price with other companies and I think a bit expensive
However I hope they would be improved
The reviewer stated that an incentive was offered for this review
Loving our new Coretec flooring
Absolutely love our new Coretec flooring from Solomons Balcatta. Installation was sooooo quick and easy and the workmanship fantastic. Thx to Glen and his team. Our lounge and dining room has gone from drab to fab.
After having looked at a few carpet companies, we decided on Glenn at Solomons Balcatta. We are very glad we did so, carpets are great & we would definitely be using Glenn & his team again!!
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Questions & Answers
Can anyone provide good or bad feedback for Solomons carpet in Capalaba QLD?
What is the contact address or email address for Solomon Floors head office? please
I don't know, but I remember years ago, in Sydney, that Solomon's were in trouble for just this sort of thing in the posts above... that would have been late 70's or early to mid eighties! They were such a byword for bad business practices that one only had to say 'Oh, they're a Solomons', about any business for anyone to stay right away. I remember they had money troubles and all sorts. When we came to SA we were surprised to find them still a prominent business, here.
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