There is no doubt about the quality of timber floors Solomon's Willoughby (David) has supplied.
But the point I want to emphasise is their work ethic & customer care which went beyond my expectations.
From the beginning of my home renovation David was involved, he recommended best way to solve problems that had came up and his interaction was excellent and punctual.
I have had some bad experiences during the process of renovating my home. I know some people can be unreliable, leave the job with horrible experiences. This is the reason why I value and praise Solomon's Willoughby.
I would highly recommend Solomon's Willoughby to my family and friends.
I took my building plans into the Solomons WA Osborne Park store in the belief they were able to correctly measure and identify exactly how many boxes of vinyl timber floor boards I would need for my 4x6 backyard shed and was sold 8 boxes at a cost of more than $1000.
Once the floor boards were laid I had one full box plus half of another box left over. I understood half a box of left overs but not an additional whole box of unused boards. The tradesman (who laid the floor) and I questioned the large volume of surplus boards and ...
The worst job I have seen in 30 yr being a builder
I’m a builder .. I went to my sister house in Albion road this weekend sept 2018 , she complained about a bad jod done by solomons.
When I inspected the job I was shocked .. the floor was incredibly poorly fitted.. the corking looked like a 4 year old has done it .. the filler and glue was everywhere..
The excuse from the manager was the professional installer had left so the “ manager decided to install the floor..
I’m taking this further to consumer affairs and seeking a full repair ... my brother in law said “ zig .. I could be bothered.. its a shocking job but I’m over it ... they were just useless ... “
Zig from Coad88 Richmond .. if anyone would like more information
- Verified customer
Excellence from beginning to end
My experience with George, at Solomon's Willoughby, has been nothing short of excellent. I needed flooring for a holiday house down the south coast. He provided a decent sized sample and kept the stock for me, once I'd decided, until I needed them. It was some months so he was very tolerant.
Over the course of my renovation, he has been incredibly helpful, even calling me about 6 times about a refund he owed me ! The engineered oak floorboards I purchased look fantastic, as he promised they would. When I had too many, he happily allowed me to...
Solomons Flooring Tuggeranong
Excellent service! Highly recommend. I received great advice, John was very punctual, did a really good job of the floor boards, was very reasonably priced and he was very considerate with the time frames i required. At the completion of the floor he went through the property and cleaned it all, which was a very nice experience.
- Verified customer
Solomons Willoughby is Fantastic!
I have used George at Solomons Willoughby for over 15 years. I build luxury new homes for a living and cannot recommend George and his products highly enough. Their pre-finished timber floors are of excellent quality, their carpets are beautiful and their installers are skilled and pleasant to deal with.
Love Love My Jarrah Flooring
Thank you Mr Solomon for my Jarrah flooring that was installed by Steven and Brad - they went above and beyond helping my husband and myself to make this process stress free as possible. They accommodated us with furniture and fittings as we struggled due to age and health issues. They couldn't have been more obliging. A big thank you to Troy and Josh for their co-operation ensuring a smooth install on time. Also thanks to Jimmie for being so patient with us.
Solomons Penrith excellent
Solomons Penrith is awesome. I used this business to supply and install European oak timber flooring, carpet, blinds and shutters.
They are very competitively priced and the quality of work and customer service is sensational.
We get lots of compliments on how nice the floor is.
After sales service is excellent as well, with the heat from summer we got a creaky floorboard, called up Solomons and they had some one out that week to fix it up.
A great trustworthy business, would recommend to anyone.
Another thing to mention, we used them i...n the build of our new house. We elected not to let the builder do the flooring and arranged to get it done ourselves through Solomons, we saved nearly $5,000 by doing it this way. I believe the quality is far superior to what the project builder would've supplied us with as well. So if you are building a new house consider outsourcing the flooring.
I have got the best hardwood timber with really good price.
When I was looking for a spotted gum hardwood timber, I visited many warehouses and flooring stores to get the best product with the best price. Luckily, I met Simon and Frank from Solomon's flooring Bentleigh store and bought the flooring from there.. so happy with the product, service and price as well. Thanks guys..
Warning To All South Eastern Victorians Re The Dandenong Store
I wanted my floating timber floor replaced with a solid Blackbutt one so I rang for a quote. The same afternoon, the consultant arrived to roughly measure up and quote. He wanted 33% as a part payment. He quoted me $4400 to supply and install solid timber Blackbutt on entrance and kitchen and laundry. Any floor PERB (that is not a typo of mine, the contract reads that way and was never read to me before signing, he left that bit out!) is additional and payable on the day. Unless you are having a renovation more than $20000 companies may only ch...arge 10% deposit/part payment. That is the law! The layer arrived next, 3 days before installation to deliver the flooring materials cause they had to acclimatise. They were left in two piles in my kitchen in their original weatherproof cardboard boxes. How can they acclimatise in that? He also mentioned that the flooring needed a plywood flooring underlay base. This was not mentioned to me by the consultant. An extra $600 please. So I sent the store an email basically saying that I wasn't happy with their conduct nor their duplicitous ways. The consultant rang me the next morning. He couldn't understand why I was so upset! I said my peace, ate him up and spat him out! He then started yelling and speaking over me so I ended the call. Please keep in mind that I am this dissatisfied and the installation isn't even complete! I shall keep you posted. If I knew about this site first I would never have called them. Disgraceful. I forgot to mention earlier, after I was given the quote I asked does that include the trim for where the carpet meets the new higher timber floor? He replied oh of course. We will take care of that for you. Whilst the installer/layer was here I asked him if we could use the old trim. Oh no, I am not a carpet layer. I can't do that. I am old and I could easily trip over the uneven flooring. I could easily break my hip or neck! So another extra. I would have thought a quote was for the finished product? Not plus, plus, plus! Mine never were but then I worked for a reputable business who excelled in customer service and quality of material. How they have managed to stay in business for 125 years is beyond my belief. The layer rang me this afternoon to let me know what time his crew would be starting tomorrow, Saturday. He also reminded me that I need to pay an extra $810 for the plywood underlay not $600 like he told me Wednesday! Why has the price increased from the initial $600, I asked? You misunderstood me, it would cost $600 to water proof the concrete slab, you need plywood and I said that could range from $600-$900. First time I heard that but I didn't ask why the range in price. I shall tomorrow. At the end of this which hopefully will be two days, I'm then going to report them to Consumer Affairs.
We had distressed timber put down not quite 12 months ago. The previous wooden flooring we had lauds by someone else lasted 15 years and the only reason we had to change it was because we had renovated our kitchen. Well in not even 12 months the floors look horrible and will need replacing again and NO we will not get distressed timber nor will we go back to solomons. Not only that but we had to get all our doors shaved while the floors were getting laid as they forgot to mention the floors will now be higher. It was a problem because one door was to outside so it bad to be done as an emergency otherwise we couldn't lock our house. NEVER AGAIN!!!!!
Solomon's Flooring Gepps Cross (SA) - excellent service
I would like to thank Solomons Carpets Gepps Cross and Troy, the Managing Director for the professionalism, courtesy and respect they show their customers.
Early this year, I purchased some new timber flooring which Troy provided at a great price. Whilst the initial installation of the flooring came with problems, Troy took care of this and arranged immediate re-installation using another installer. The manner in which Troy handled this issue was done with such professionalism and made me as a customer, feel respected and valued and helped ...to restore my consumer-trust. In the past, I have come across many companies who appear professional and can provide a great sales pitch, but when it comes to raising problems or issues with the service or product purchased, they don’t want to know about you. I would like to personally thank Solomons Gepps Cross for role-modelling such wonderful ethics to other companies. I hope that other companies can learn from the caring and genuine customer-focused approach the Solomons uses, and in particular understanding that customer-service extends beyond the initial business transaction and that is what helps repeat business.
False quotes provided
We visited Solmoons Flooring Bella Vista and spoke with the owners mother who was helping in the store. She was very personable and pleasant and provided written quotes for Blackbutt solid timber flooring $125m2 and Blackbutt engineered timber flooring $75-$80m2 fully installed. This quote was completed on the back of their business card. When we returned from Cambelltown to Bella Vista to complete the order we spoke to the owner who refused to honour the quote which her own staff had written. We were then informed that the cheapest price they ...would offer was $99m2 for Blackbutt Engineered flooring fully installed. We felt cheated and lied to and were very disappointed given the two hour round trip we had made to purchase timber flooring products from their Bella Vista store. Buyers beware of their false quotes and dishonest advertising! False quotes and dishonesty
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