We had a leak coming from the upstairs unit since end of 2017. Clearly a Strata issue. After numerous phone calls to Somerville they finally send a plumber to repair the leak. This took about 6 months. In the meantime the tenant moved out in March 2018 due to the damage and the smells coming from the water damage. We are still waiting for the unit to be repaired and we are owed over $12,000 in rent. I have dealt with 4 different individuals.
Excellent communication and timely responsiveness from Somerville strata manager.
Ever since Somerville took over as our strata manager (more than 10 years), I have only experienced timely responses to my communication. The manager is very knowledgeable in strata matters and his information, suggestions and advice are sound. On instructing him to proceed with a job he communicates immediately with the appropriate party and does the follow up.
- Verified customer
Reliable, flexible and professional
Our strata manager always deals with us in a timely fashion, he recognises and actions issues once they have been bought to his attention.
If there is always If there is something he is unsure of, he will tell you and get help or offer solutions. His honesty & transparency is a rare attribute.
We have recently been undertaking complex and protracted negotiations with neighbours and contractors. Our strata manager is not directly involved, but has shown immense patience by fielding and coping with complaints, enquiries and our (EC) updates! At all times, our strata manager has remained calm and professional.
Our EC genuinely trust our manager.
Very good Strata Management- 8+ YRS
Sommerville has been our chosen strata management for the past 8 years and James manages our block of 12 units. I would have no hesitation in recommending James and Somerville and they are great to deal with. He is very quick to respond to emails or calls, always provides us with information and is highly professional.
As a representative of our body corporate, I will often need to contact Somerville to obtain information in order to comply with current rules and legislation, Somerville are very knowledgeable and in the rare times they don’...t have the answers on hand, they get back to us quickly. Asking them to do simple things like obtaining quotes for repairs and upgrades couldn’t be easier or quicker. Very time within half an hour, often within 10 minutes, emails have gone out with work orders to companies. AGMS are perfectly run, to the point and very easy to follow for new owners or comittee members. Id highly recommend Somerville and hope they keep up the excellent work!
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.