4K Ultra HD TVs Buying Guide
Our buying guide will explain which type of 4k ultra hd tv would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Sony Customer Service a Joke!!
Like Mark A, I to had this unit 3wks before I did the update as requested by the TV. Up until this point the tv had been great. Once updated (latest software/firmware) it was crap. Lost channels, internet dropping out, remote not always working unless I unplugged the tv and restarted it again...the list goes on! After almost an hour on the phone, which included Sony customer service (oversea's) I had answered all questions asked. This was then reconfirmed by email to them upon their request. Sony customer service team emailed me a number o...f times asking the same questions over and over, all of which were answered within 2hrs (roughly). Sony's final email was:...... quote "Also please be noted, this is the 3rd time we are unable to reach out for you, thus the case will be closed till further notice." unquote. I never received another email again from Sony or any other kind of contact from them!! Had it not been for the vendors involvement/help, it would of been a long and drawn out issue. The vendor contacted a different part of Sony, who agreed to have a their nominated service engineer to call to my home. Once they attended, and I advised them of the issues, they checked to see the current firmware/software. It was the most recent/up to date. I advised them that a new tv would be the only option I would accept being as this tv was only 3wks old before the problems started. They confirmed that Sony always send out new tv's (boxed and sealed), and this would be their recommendation. A week later another tv was delivered and installed. However, the box was not sealed (open box) and the only item in the box was the panel! Nothing else. It was later found to be a 2017 model which also had french apps on it. A refurb in my opinion, and possibly a french unit or motherboard. Again, thanks to the vendor who was appalled by the whole scenario, gave me a refund. Sony really need to live up to what was a excellent reputation. Unfortunately in this case, they failed miserably.
The best TV ever
Honestly we have had this TV for years, it's the perfect TV range in my opinion, no matter which Bravia series you select.
Have never had any issues with any interface on the bravia, and there are so many various interactive options to choose on the menus and additional features that you can integrate all your home studio equipment with.
We held off for some time before upgrading to a smart tv. Worried that hubby would struggle as he’s not very tech savvy, this televisions ease of use is fantastic. He is able to navigate between channels, Austar and Netflix with no issues. Quality is superb, crystal clear picture. Sound could be tweaked and improved for when listening to music, nothing a little surround would wouldn’t fix tho. Over all very satisfied with this product
Best TV I've ever laid my eyes on, design and picture quality.
Without a doubt the best TV I've ever looked at, both in the visuals and design aspects. Price is a little to high but that's the case with 'new' technology I guess. Playing my PS4 on this is a pleasure and watching 4k content always shocks me with how great it looks. Highly recommend this TV for anyone wanting picture perfect quality.
- Verified purchase
Sony A1-65..avoid! Sony Customer / Warranty Support..deplorable, non existent!
This $7000 TV, barely out of box, (<3weeks), stopped working whilst watching, could not restart despite following recommended troubleshooting procedures. Customer support, despite several calls made (overseas centre), failed to resolve situation, now two weeks later!! Authorised repair centre, after relaying their problems, ordered a spare part, despite request to simply replace this product outright. STILL awaiting response from Sony customer team, despite being assured, several times this would occur within 24/48 hrs..re: replacement tv??!! S...imply a schmozzle! Having purchased several Sony products, this experience has demonstrated the disconnect Sony is prepared to tolerate with its good customer base, and its fall from being a reliable, proud, market brand leader! Also its TV flagship, the A1 OLED is a dud! Buyers please beware!
what a great product
First thing I would like to say I don't work for Sony or any other company connected with them I am not been paid to write this review. We have brought this TV we are so happy with this TV the best TV we have Eva owned now there is a lot of controversy around OLED TV about burn in or image retention some people are saying they are as bad as Plasma TVs.
The truth is or the short answer is no we watch a lot of TV son plays games but not that much heavy use TV watching TV movies streaming we have not seen any sing of burn in image retention bef...
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