Just a disappointing experience
I bought this TV on 28 Dec 2019 at JB HiFi excitedly after reading global reviews. By late January 2020, there was a pixel fail causing an unlit black line down the middle of the screen. After some to'ing and fro-ing, by mid to late February, I had a replacement TV (after I was first offered a repair! On a 4 week old TV - unbelievable and outrageous Sony!)
By May 2020, the replacement TV is now doing what the technicians are calling a 'hard reboot' every time it is switched on, even though the power has not been turned off. This results in a 1...to 2 minute startup sequence where the tv turns itself off and on again, the animated 'android' logo appears, the Sony name appears and eventually, the Home screen turns on. So I have missed the first headline news report of the 6 o'clock news by the time it turns on. It may not sound like a big deal, but believe me, when you spend close to $4,000 for a TV, you want it to turn on within 15 seconds of pressing that green button. This replacement model also has 'dimpling' on the top two corners of the screen. After about 1.5 months of going through the requisite 'troubleshooting' steps Sony Customer Service has sent me, and negotiating a time for their technician to arrive and conduct the same troubleshooting sequences, it was decided that they would take the TV back and show it to Sony. That was 3 weeks ago. I have not had any call updating me of the situation, the 45-inch 'loan' TV the service company left to me is of course sub-par but I have no choice. I have no idea whether the TV is being repaired but I very much hope that it is replaced because again, for $4000, I should be given a new replacement for a TV that has not worked properly for more than a few weeks at a time.
Purchased in December 2019 at JB Hifi Home for $3,850.00.
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|Category||4K Ultra HD TVs||4K Ultra HD TVs|
|Type of TV||Smart TV||Smart TV|
|Number of HDMI Ports||4||4|
|Number of USB Ports||2||2|
|Weight||19.8 kg||22.5 kg|
|Operating System||Android TV||Android TV|
|Dimensions (without stand)||710 x 1229 x 51 mm||834 x 1450 x 51 mm|
|Dimensions (with stand)||730 x 1229 x 290 mm||854 x 1450 x 290 mm|
|Manufacturer Warranty||1 year(s)||1 year(s)|
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