- Verified customer
I was with My Soul for years. I had to call them to reset my password and that turned into a huge saga. It takes too long to get through but otherwise you can't even connect. I disconnected from them and had to call few times to get a refund on the credit that was on the account. I will never use them for anything ever again.
As everyone else says, getting through to speak to the sub-continent operators takes over an hour. If I have to call their so called customer service I generally call it, put it on speaker phone and then go about my business as I know they won't be answering anytime soon. Also they don't answer emails, so don't even bother using this service as advised by their website. Their operators always need to put you on hold to talk to their 'supervisors' or 'other technical department' to resolve issues (if being on hold for >1 hr is not enough) only t...o be told they will get back to you (they don't). Also their bills generally always contain errors so you need to extra vigilant. I recently had the experience of them back charging me for 7 months worth of calls / fees etc because they forgot to charged me on the monthly bills. No explanation - just pay up. If you do happen to resolve a glaringly obvious error on the bill which they can't deny (like being charged a mobile plan disconnection fee when you've never had a mobile with them) they inform you that it will be subtracted from not this bill, but the subsequent bill. So you still must pay for their error upfront. Also they don't offer any phone bundling discounts for phone / broadband connections. So in summary - see you later Mysoul I'm off to another provider. (p.s - I only gave them 2 points because the dial up is good) Still on an old $29.99 home + free unlimited dial-up plan. Dial-up gets through nearly everytime & seems to be getting faster now that everyones going over the broadband. The phone works. Customer Service is woeful. They don't answer emails. They make constant billing errors (always in their favour).
Soul needs to be more efficient, and follow instructions so as not to make so many mistakes.After all they are a communications company.
I have a mobile phone for emergences. l can store photos and addresses in the phone for filling out forms.
it takes at least 40 minutes to get though by telephone and then they run you around for an other half an hour. The person on the other end of the phone usually can not detour from the script that they have in front of them .If you ask them another question and they are usually very hard to understand, as...
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