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Soulara

Soulara Questions & Answers

4.3 from 571 reviews · View Statistics

5 questions from our users

Dave

Daveasked

What is Soulara doing to:

- Fix tiny portion sizes?
- Offer better food (taste & presentation)?
- Not use any plastics or foil in the packaging?

I'd love a service that provided proper meals, and didn't cost the Earth (double meaning intended!)

4 answers
Fired Up
Fired Up

What?

Soulara
Gloria SSoulara

Hi David,

I hope you are well and thank you kindly for sharing your thoughts.
Your feedback is incredibly important to us and the team have taken these into consideration.
We have increased some of our meals portion sizes to 400 grams, however, we appreciate that each individual requires more or less. This is in review to ensure that we can further maximise our customer's experience.

In terms of the taste and presentation of our food, our production team are working closely with our local Australian suppliers, expert nutritionists and QA officer during these uncharted times to ensure we continue to use fresh ingredients and produce high-quality meals. We also aim to review our menu on a fortnightly basis and upload a new meal every 2 weeks.

The team also appreciate your concerns regarding the use of plastic in our packaging. We use biodegradable packaging that can be recycled, placed with your general waster, or composted. The containers are 90% biodegradable which means that over time all the packaging decomposes except for 10% of the inorganic plastic material. We try to minimise the impact the use of plastic has by using BPA free, directly recyclable plastic manufactured through a 30% cleaner process than other methods. We are actively looking into phasing out our plastic packaging in the coming months and switching over to even more biodegradable alternatives.

Thank you again for taking the time to send through your questions.

Andy
Andy

@Fired Up, what could you possibly not understand about the review?

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Birsen F.

Birsen F.asked

Does Soulara help with weight loss

1 answer
Soulara
Gloria SSoulara

Soulara meals are nutritionist designed. With satiating fibre, plant protein, healthy fats, and low GI carbohydrates, Soulara meals can assist you in meeting your weight loss goals and maintaining a healthy weight with ease.

Carmen P.

Carmen P.asked

what additives, if any, do you use?

8 answers
Carmen P.
Carmen P.

is anyone there to answer my question about additives?

Soulara
Gloria SSoulara

Soulara is proudly additive free! We use modified atmospheric packaging in our shipments, to keep your meals fresh without using any additives or preservatives.

Andy
Andy

"modified atmospheric packaging" could you explain exactly what this is without the obvious marketing jargon please?

Lee

Leeasked

I have noticed that there are literally dozens of suspiciously over zealous, over positive, over written reviews of this product and all reviewers have one thing in common ...... they are all first time reviewers. I smell false positive reviews. Such a pity there's no way productreview.com.au can filter out the bogus reviews done by fake positive review accounts. It's just so obvious what Soulara are doing to bump up their star rating on here. I'm about to try the food for convenience but I'm really disappointed to see fake reviews and this has made me suspicious of the company. Is there anybody out there with more than 20 reviews, who has not just started up their account in 2019 who can give me HONEST, GENUINE feedback on this food and the company ????????

5 answers
Adam Biskupiak
Adam Biskupiak

Ok this is my honest opinion. I am not paid for leaving it. So for me that was the biggest NO ever. Although the customer service is not bad in the way they communicate with you quite effectively the problem is they don’t take responsibility for not delivered products or even all boxes. Well maybe I said wrong... they take responsibility in the way they will credit it (after 5-10 days !!) but of you order food and you wait for over 1 week for first delivery you don’t really want credit you want food. So I ordered twice and !!!! Twice not delivered ;) and the best is I got exactly the same story .. which would be fine if not fact I gave them another chance one year after first disaster. So if you want my opinion. If you don’t care if your food was delivered or not go for it and try it, if you want to buy from the company you can trust that your effort of eating healthy, lose weight or whatever is your goal and you expect every week your fridge won’t be empty go and do your business somewhere else

Lee
Lee

Thankyou ! I ended up using The Organic Kitchen here in Melb. I got a bad feeling about this company and didn’t like the ‘no phone number’ thing. If they can put a person on a chat screen they can put them on a switchboard. It seemed too sales focused for me and the clearly fake positive reviews were the deal breaker. Thanks for your answer !!!

Jana
Jana

Yeah, all the glowing, positive reviews sound like they've been pre-written by the same writer. Pretty confident they are all FAKE REVIEWS. And to think I was about to order a subscription from them. For a company to be dishonest like this, it has put me off. I think I'll just stick to preparing my own vegan meals.

Bianca

Biancaasked

Have just got my first delivery. I'm using this service primarily for weight loss. I would love to hear from people who have had success losing weight on the Soulara foods.

1 answer

Hi there, I didn't monitor my weight while eating Soulara. Although I can say that I felt fuller for longer because eating healthy food filled me up quickly. I was actually surprised because I thought I may get hungry at times, but I couldn't finish my meals at times which shocked me. I believe if you eat right your body wont look for other food later, and so their meals sustain you. What I learned was meat is not the only food that fills you and keeps you energised. Hope this helps :) take care xx

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