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Soulara

Soulara (page 2 of 29)

4.3 from 571 reviews · View Statistics

Reviews

  • Value for Money
    4.0 (241)
  • Timely DeliveryYes (220) · No (23)
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Kelly L.

Kelly L.Mid West, WA

  • Verified

Avoid. Avoid. Avoid.

published
Value for Money
Incentivised ReviewNo
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1 comment
Soulara
Gloria SSoulara
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Lite n' Easy

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Tania D.

Tania D.South East Queensland, QLD

Food is fine if it actually gets delivered to the correct address

published

The food is fine- as with all food delivery services, some meals are hit and miss. The issue is with their grossly incompetent delivery drivers who do not follow delivery instructions, deliver on the requested date or deliver to correct address. On top of this Soulara do not offer refunds even if they deliver to the wrong address. This poor customer experience has resulted in me cancelling my subscription. Customers should not be punished for corporations mistakes.

Value for Money
Incentivised ReviewNo
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3 comments
Soulara
Gloria SSoulara
Tania D.
Tania D.
Soulara
Gloria SSoulara
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SMV

SMVSydney, NSW

  • 7 reviews
  • 9 likes

Not bad, not great

published
Value for Money
Incentivised ReviewNo
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1 comment
Soulara
Gloria SSoulara
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TeriXena

TeriXenaSydney, NSW

  • 21 reviews
  • 33 likes

Pretty Yummy, Mostly

published

I was pleasantly surprised by the delicious food delivered by Soulara. I only had one disappointing meal, and I will just know not to get that again. I highly recommend their Indian inspired recipes. Seriously delicious. I am trying vegan eating for health reasons, as I have tried everything else for a condition I have which medical science doesn't understand and therefore cannot treat.

Value for Money
Incentivised ReviewNo
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1 comment
Soulara
Gloria SSoulara

Hello TeriXena,

Thank you so much for your amazing feedback! We are so pleased to hear that you are enjoying the food! We really hope we are able to provide you with meals that can suit your life and hopefully help with your medical condition!

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Fai

FaiSouth East Queensland, QLD

  • 6 reviews
  • 2 likes

Tasty Food and easy website

published

I love their website and how easy it is.
I love the ease of skipping weeks or pausing subscription. That is definitely a plus and one of the main reasons why I haven’t tried anywhere else. Majority of foods are super tasty and the sizes of the meals are just perfect to me.
Highly recommend!

Value for Money
Incentivised ReviewNo
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1 comment
Soulara
Gloria SSoulara
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Jane W.

Jane W.Sydney, NSW

Terrible customer service

published

Worst customer service ever. Asked where to put the discount code. Was told at placing order. Pressed place order and payment went through... was then told too late to place discount code or cancel order.

Value for Money
Incentivised ReviewNo
Meal Plan(s)9 Meals per Week
1 comment
Soulara
Gloria SSoulara
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Lite n' Easy

Looking for an award-winning solution to eat well or lose weight?

Don’t settle for second best when it comes to eating healthy and losing weight. Choose Lite n’ Easy - the multi award-winning healthy home meal delivery service.

5,619 reviews
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Jessie

Jessie

  • 4 reviews

Very disappointing

published

I was excited to receive my order but was instantly disappointed when eating the first meal. 7 of the 8 meals were disgusting, lunch was no longer exciting- it was a chore to try to get through the meals.. some of them ended up in the bin. I stank out my staff room and colleagues commented on the foul smell, they even nicknamed the food “smellara”. I reached out to customer service 3 times with no response. I am still in disbelief that they could make their food taste so disgusting... As well as flavour enhancers and preservatives.. no thank you! Homemade salads for me.

Value for Money
Incentivised ReviewNo
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1 comment
Soulara
Gloria SSoulara
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Andrea

Andrea South East Queensland, QLD

Nice meals and on time delivery - Sunshine Coast

published

I have received 2 orders on time and really enjoyed most of the meals. I have read some people talking about fake reviews but this review is legitimate. I looked into a few other food delivery services and most only have limited options in their Vegan range. I think its good to see a fully Vegan food delivery company giving it a go!

Value for Money
Incentivised ReviewNo
Meal Plan(s)12 Meals per Week
1 comment
Soulara
Gloria SSoulara

Thanks for the lovely feedback Andrea. Next time, we recommend you try our Salted Caramel Dreams to go along with your meals.

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Sussan L.

Sussan L.

  • 6 reviews
  • 3 likes

Tried for one week but...

published

I was excited to try a plant based meal delivery service. The convenience and timely delivery were good and props to the company for providing a huge variety of plant based meal options. However, I wish I looked into the reviews and the ingredient list more. The meals were below average in taste and include preservatives and flavour enhancers. The spiced butter chickpeas had rice that tasted quite stale and had an odd aftertaste which made me wonder how many days/weeks ago it was cooked. Luckily, I cancelled my subscription online before it renewed and there was no difficulty there.

Value for Money
Incentivised ReviewNo
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1 comment
Soulara
Gloria SSoulara
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Jayne

JayneSydney, NSW

  • 2 reviews
  • 1 like

Very nice meals!

published
Value for Money
Incentivised ReviewNo
Timely DeliveryYes
1 comment
Soulara
Gloria SSoulara
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Jessica

Jessica South East Queensland, QLD

Soul perfect

published

Soulara, make yummy, wholesome, nourishing food that is perfect for your soul and your health, highly recommend them to everyone wanting to try plant based but not sure where to start.

Incentivised ReviewNo
Timely DeliveryYes
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Dustin

DustinGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Tasty, healthy vegan options that have a broad enough variety to make every week a new adventure.

published

Love the variety, the taste and the food itself is the perfect size and great quality! Always suggest and recommend it, its wholesome food stops my snacking and i feel great after I have finished eating it.

Value for Money
Incentivised ReviewNo
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Lite n' Easy

Looking for an award-winning solution to eat well or lose weight?

Don’t settle for second best when it comes to eating healthy and losing weight. Choose Lite n’ Easy - the multi award-winning healthy home meal delivery service.

5,619 reviews
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James B.

James B.Sydney, NSW

Reliably tasty meals with enough variety and cost effective.

published

I spent about 3 hours organising all the vegan friendly order delivery services last year.

Soulara was the best value combined with variety of good food. It's very cost effective for lunch and dinner meals at around $8 per meal (Inc delivery) if you freeze half of the 24 meal box. My only suggestion is pick up of old boxes and packaging on next delivery, but apparently it's not Covid safe - hopefully they will introduce it soon!

Value for Money
Incentivised ReviewNo
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Starzie

StarzieSouth East Queensland, QLD

Rubber band in meal

published
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Incentivised ReviewNo
Timely DeliveryYes
Meal Plan(s)15 Meals per Week
1 comment
Soulara
Gloria SSoulara
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Officially a lifestyle

published

Soulara has been an amazing high-quality food delivered right to you. Healthy, plant-based food which as a non-vegan helps me engage in sustainable eating practices without too much effort. For someone with a busy lifestyle spending less than 5 minutes on a Monday picking my meals ahead for the following week ensures I am always eating healthy. Prices are affordable and the company actually cares about what you comment about the food. I would not go back from this!

Value for Money
Timely DeliveryYes
Meal Plan(s)9 Meals per Week
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The reviewer stated that an incentive was offered for this review

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Rachel

RachelSouth East Queensland, QLD

Healthy, Wholesome and its Plant based!

published
Value for Money
Incentivised ReviewNo
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Narelle

NarelleSouthwest, VIC

Poor customer service

published

They sent an email at the last minute to advise they were changing delivery details. I did not want the order, but charged me anyway because I didn’t get enough time to cancel, I called to get a refund and avoid delivery. Poor customer service, offered me a refund then 30 days later I heard nothing, so I followed it up, they then told me store credit. I cancelled my subscription so what am I going to do with a store credit. Very poor customer service.

Value for Money
Incentivised ReviewNo
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3 comments
Soulara
Gloria SSoulara
Narelle
Narelle

Yes I have multiple times

Soulara
Gloria SSoulara

Hi Narelle, we apologise for the inconvenience caused and we are certainly here to help. Please email us at support@soulara.com.au and we will look into this for you and turn this experience around into in positive one!

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Denis

DenisSouth East Queensland, QLD

  • Verified

Poor customer care

published

It appears that my meal box has been stolen. The problem is the delivery guy did not ring the bell this time. He just left the box in front of the apartment’s front entry door. I contacted Soulara but they did not care much. Only answer I get is next time they will make sure the driver rings the bell. Well there will be no next time; I’m canceling my subscription. I know the delivery is done by a 3rd party service, but at least I would expect you to investigate this with them and return to me with follow up. I will try another meal delivery service with a better customer care.

Value for Money
Incentivised ReviewNo
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Lite n' Easy

Looking for an award-winning solution to eat well or lose weight?

Don’t settle for second best when it comes to eating healthy and losing weight. Choose Lite n’ Easy - the multi award-winning healthy home meal delivery service.

5,619 reviews
Ad
Christy

ChristyGreater Melbourne (Metropolitan), VIC

  • Verified

NOT vegetarian yet alone vegan and NOT natural. False advertising!

published
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Value for Money
Incentivised ReviewNo
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Hugh W.

Hugh W.Sydney, NSW

Simple, Love it!!

published

Super easy to start!
The food I pick and choose delivered!!
No more washing up!!
Even the delivery drivers go above and beyond
Simple and wholesome food right to my door.
So convenient and perfect for me

Value for Money
Incentivised ReviewNo
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Page 2 of 29
See all Soulara reviews

Questions & Answers

Dave

Daveasked

What is Soulara doing to:

- Fix tiny portion sizes?
- Offer better food (taste & presentation)?
- Not use any plastics or foil in the packaging?

I'd love a service that provided proper meals, and didn't cost the Earth (double meaning intended!)

4 answers
Fired Up
Fired Up

What?

Soulara
Gloria SSoulara

Hi David,

I hope you are well and thank you kindly for sharing your thoughts.
Your feedback is incredibly important to us and the team have taken these into consideration.
We have increased some of our meals portion sizes to 400 grams, however, we appreciate that each individual requires more or less. This is in review to ensure that we can further maximise our customer's experience.

In terms of the taste and presentation of our food, our production team are working closely with our local Australian suppliers, expert nutritionists and QA officer during these uncharted times to ensure we continue to use fresh ingredients and produce high-quality meals. We also aim to review our menu on a fortnightly basis and upload a new meal every 2 weeks.

The team also appreciate your concerns regarding the use of plastic in our packaging. We use biodegradable packaging that can be recycled, placed with your general waster, or composted. The containers are 90% biodegradable which means that over time all the packaging decomposes except for 10% of the inorganic plastic material. We try to minimise the impact the use of plastic has by using BPA free, directly recyclable plastic manufactured through a 30% cleaner process than other methods. We are actively looking into phasing out our plastic packaging in the coming months and switching over to even more biodegradable alternatives.

Thank you again for taking the time to send through your questions.

Andy
Andy

@Fired Up, what could you possibly not understand about the review?

Birsen F.

Birsen F.asked

Does Soulara help with weight loss

1 answer
Soulara
Gloria SSoulara

Soulara meals are nutritionist designed. With satiating fibre, plant protein, healthy fats, and low GI carbohydrates, Soulara meals can assist you in meeting your weight loss goals and maintaining a healthy weight with ease.

Carmen P.

Carmen P.asked

what additives, if any, do you use?

8 answers
Carmen P.
Carmen P.

is anyone there to answer my question about additives?

Soulara
Gloria SSoulara

Soulara is proudly additive free! We use modified atmospheric packaging in our shipments, to keep your meals fresh without using any additives or preservatives.

Andy
Andy

"modified atmospheric packaging" could you explain exactly what this is without the obvious marketing jargon please?

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Details

CategoryFood Delivery Services
Meal TypePackaged Meals
Meal Plans Available Yes

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