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Soulara
4.3 from 571 reviews · View Statistics

Reviews

  • Value for Money
    1.8 (12)
  • Timely DeliveryYes (7) · No (3)
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Meals taste horrible

published

Went with soulara despite negative reviews on delivery that said the food was good...but it wasn’t! The Mac and cheese was loaded with cashew chunks and the Dahl was tasteless and awful to try and eat. I still have 10 meals and honestly dreading to try the rest.

Incentivised ReviewNo
Timely DeliveryYes
Meal Plan(s)12 Meals per Week
1 comment
Soulara
Gloria SSoulara
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Tania D.

Tania D.South East Queensland, QLD

Food is fine if it actually gets delivered to the correct address

published

The food is fine- as with all food delivery services, some meals are hit and miss. The issue is with their grossly incompetent delivery drivers who do not follow delivery instructions, deliver on the requested date or deliver to correct address. On top of this Soulara do not offer refunds even if they deliver to the wrong address. This poor customer experience has resulted in me cancelling my subscription. Customers should not be punished for corporations mistakes.

Value for Money
Incentivised ReviewNo
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3 comments
Soulara
Gloria SSoulara
Tania D.
Tania D.
Soulara
Gloria SSoulara
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Sussan L.

Sussan L.

  • 6 reviews
  • 3 likes

Tried for one week but...

published

I was excited to try a plant based meal delivery service. The convenience and timely delivery were good and props to the company for providing a huge variety of plant based meal options. However, I wish I looked into the reviews and the ingredient list more. The meals were below average in taste and include preservatives and flavour enhancers. The spiced butter chickpeas had rice that tasted quite stale and had an odd aftertaste which made me wonder how many days/weeks ago it was cooked. Luckily, I cancelled my subscription online before it renewed and there was no difficulty there.

Value for Money
Incentivised ReviewNo
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1 comment
Soulara
Gloria SSoulara
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Would not recommend

published
Value for Money
Incentivised ReviewNo
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David

DavidSydney, NSW

  • 3 reviews
  • 1 like
  • Verified

Good food but could be better service

published
Value for Money
Incentivised ReviewNo
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2 comments
Soulara
Gloria SSoulara
David
David
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Food didn’t meet the fresh taste test

published

It’s ok. Ok if you want plant based microwave meals. Zaps the nutrients. Ok. I knew this when I ordered however they really didn’t taste great. Juices and kombucha are great.

Value for Money
Incentivised ReviewNo
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1 comment
Soulara
Gloria SSoulara
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Lite n' Easy

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Don’t settle for second best when it comes to eating healthy and losing weight. Choose Lite n’ Easy - the multi award-winning healthy home meal delivery service.

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Don't count on meals being delivered

published
Value for Money
Incentivised ReviewNo
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1 comment
Soulara
Gloria SSoulara
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Kay Jay

Kay JayGreater Melbourne (Outer), VIC

  • 5 reviews

Leaves you wanting more due to tiny tot portions!

published

I ordered a 12 meal plan in April 2020 and while most of the meals were quite well made and tasty, the portions were extremely small and definitely not enough for an adult. I also wasn't thrilled with the layer upon layer of packaging. Other meal delivery services are making more effort to minimise packaging but unfortunately, Soulara is being left behind where sustainability is concerned.

Will not be reordering.

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Value for Money
Incentivised ReviewNo
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1 comment
Soulara
Gloria SSoulara
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Tim F.

Tim F.Greater Melbourne (Inner), VIC

Small and not very nice

published

Having changed from another premade meal company, I ended up having to eat 2 Soulara meals to get the same satisfaction, this made things very expensive. They were very also ordinary tasting.

Value for Money
Incentivised ReviewNo
Meal Plan(s)15 Meals per Week
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Jonelle

JonelleSydney, NSW

  • 4 reviews
  • 1 like

Dissappointing

published
Value for Money
Incentivised ReviewNo
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1 comment
Soulara
Gloria SSoulara
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Sue

SuePerth, WA

  • 3 reviews
  • 1 like

Food was inedible. I really wanted SOULARA to be what they advertised

published

The customer service was fine as was the weekly delivery.
The food was so tasteless. Vegetables were inedible.
I have no idea how a chef could get it so wrong.
I am a creative eater & have no trouble eating decent meals.
SOULARA needs to address this issue because they will not succeed with the poor quality of food they are currently delivering.
I wasted my money and time.

Value for Money
Incentivised ReviewNo
1 comment
Soulara
Gloria SSoulara
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rosy11

rosy11Sydney

  • 3 reviews
  • 3 likes

Was reeled in by all the glowing 5-star reviews..

published
Value for Money
Incentivised ReviewNo
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2 comments
Soulara
Gloria SSoulara
rosy11
rosy11
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Lite n' Easy

Looking for an award-winning solution to eat well or lose weight?

Don’t settle for second best when it comes to eating healthy and losing weight. Choose Lite n’ Easy - the multi award-winning healthy home meal delivery service.

5,619 reviews
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Kylie84

Kylie84Sydney, NSW

Not sure why so many positive reviews

published

Been on this for a week and fortunately paused my subscription to try it before receiving another week’s worth. Some meals are tasty and the bliss balls are great. Others are really unpleasant or no where near filling enough - some only contain 200+ calories. I found myself eating what I intended to eat for breakfast with my dinner meal. A lot of coconut! Wouldn’t order again. Disappointed as I’m a vego and was hoping this may be a solution for not eating enough nutrients

Value for Money
Incentivised ReviewNo
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1 comment
Soulara
Gloria SSoulara
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Nikki

NikkiGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 6 likes

Some ok but will not continue

published

This was my first soulara order and the first thing i noticed, my juices didnt come. Lukily the first meal i tried was delicious but a bit too small.
Some meals have been ok, but others terrible with some unusual flavours that I have had to through away. At $11 per meal I feel terroble to through out but I just couldnt eat more that a few spoons.

1 comment
Soulara
Gloria SSoulara
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NLC

NLCBentleigh

Average

published

Very small. Very expensive for what you get. I struggle to see how these reviews are authentic. They should also specify the allergens in each meal. Just because they are vegan doesn't mean they don't have other allergens. When I asked about other allergens they could not offer much assistance.

1 comment
Soulara
Gloria SSoulara
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Tani

TaniMelbourne

Not as good as they appear

published
1 comment
Soulara
Gloria SSoulara
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Small meals, don't be fooled by fake reviews

published

The meals are SO small for what you pay. As a member of Sydney Vegan Club, there's definitely more members saying it's bad rather than good.
Funny how they removed a star rating system from their Facebook page. Even funnier that all these 5 star reviewers only have posted 1 review ever... Red flag alert.

1 comment
Soulara
Gloria SSoulara
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Bland food at best.

published

Ordered 9 meals from soulara. Two of them weren't edible (rancid/off) the rest were so bland/boring. A real shame as a vegan meal service would be amazing. This service only perpetuates the idea that vegan food =boring rabbit food.

1 comment
Soulara
Gloria SSoulara
Similar opinion? Write a review on ProductReview.com.au!
Lite n' Easy

Looking for an award-winning solution to eat well or lose weight?

Don’t settle for second best when it comes to eating healthy and losing weight. Choose Lite n’ Easy - the multi award-winning healthy home meal delivery service.

5,619 reviews
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Nicky

NickySydney

  • Verified

Not worth it

published

I was so excited to try Soulara as there are no other vegan new delivery services out there, but overall I was pretty dissapointed. They forgot one of my meals which was frustrating, but the most dissapointing part was the size and taste of the meals. I am 50kg and generally eat a low sodium plant based diet but even for me, the meals lacked flavour and a lot of them had little nutritional value i.e little or no vegetables. The size of the meals would barely satiate a child - the mushroom bourguignon had about 2 teaspoons of mash potato, and there were 2 mushrooms with some onion and carrot. For $11 a meal, I expected a lot more.

1 comment
Soulara
Gloria SSoulara
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Karen

KarenMelbourne

  • 2 reviews
  • 6 likes

So few veggies

published
1 comment
Soulara
Gloria SSoulara
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Page 1 of 2
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Questions & Answers

Dave

Daveasked

What is Soulara doing to:

- Fix tiny portion sizes?
- Offer better food (taste & presentation)?
- Not use any plastics or foil in the packaging?

I'd love a service that provided proper meals, and didn't cost the Earth (double meaning intended!)

4 answers
Fired Up
Fired Up

What?

Soulara
Gloria SSoulara

Hi David,

I hope you are well and thank you kindly for sharing your thoughts.
Your feedback is incredibly important to us and the team have taken these into consideration.
We have increased some of our meals portion sizes to 400 grams, however, we appreciate that each individual requires more or less. This is in review to ensure that we can further maximise our customer's experience.

In terms of the taste and presentation of our food, our production team are working closely with our local Australian suppliers, expert nutritionists and QA officer during these uncharted times to ensure we continue to use fresh ingredients and produce high-quality meals. We also aim to review our menu on a fortnightly basis and upload a new meal every 2 weeks.

The team also appreciate your concerns regarding the use of plastic in our packaging. We use biodegradable packaging that can be recycled, placed with your general waster, or composted. The containers are 90% biodegradable which means that over time all the packaging decomposes except for 10% of the inorganic plastic material. We try to minimise the impact the use of plastic has by using BPA free, directly recyclable plastic manufactured through a 30% cleaner process than other methods. We are actively looking into phasing out our plastic packaging in the coming months and switching over to even more biodegradable alternatives.

Thank you again for taking the time to send through your questions.

Andy
Andy

@Fired Up, what could you possibly not understand about the review?

Birsen F.

Birsen F.asked

Does Soulara help with weight loss

1 answer
Soulara
Gloria SSoulara

Soulara meals are nutritionist designed. With satiating fibre, plant protein, healthy fats, and low GI carbohydrates, Soulara meals can assist you in meeting your weight loss goals and maintaining a healthy weight with ease.

Carmen P.

Carmen P.asked

what additives, if any, do you use?

8 answers
Carmen P.
Carmen P.

is anyone there to answer my question about additives?

Soulara
Gloria SSoulara

Soulara is proudly additive free! We use modified atmospheric packaging in our shipments, to keep your meals fresh without using any additives or preservatives.

Andy
Andy

"modified atmospheric packaging" could you explain exactly what this is without the obvious marketing jargon please?

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Details

CategoryFood Delivery Services
Meal TypePackaged Meals
Meal Plans Available Yes

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