Variety of classes, great facilities and clean
I am a member of the city gym and while I'm not one to 'pump weights' I love the classes. From anything les mills to reformer Pilates, yoga, core, strength classes or spin there are loads of classes to choose from and multiple different time slots. The staff are friendly, bathrooms/change rooms clean and I never have to wait for a shower. Highly recommend.
Refusal to put the cost in writing completely put me off
I rang to ask about the prices. Was told I had to go in, they wouldn't tell me over the phone.
I went in and was greeted by rather abrupt and rude receptionist who told me to wait at the couches. This guy eventually turns up and proceeds to give me over the top sales routine.
I repeated numerous times that I just wanted the costs.
After almost an hour, he finally/reluctantly writes the cost down. Then it just got confusing with the additional joining costs, personal trainer costs, which were reduced (of course only if I joined today!), th...
Review of the reviews
I cant speak for other SP gyms but I am a foundation member of Mentone, after being at another gym for over 10 years and I cant speak highly enough of them. From the club manager who is fantastic and listens and initiates changes where she can, to the PT's who are always on the floor and happy to help, to the reception and sales staff who brighten my day every time I walk in.
The equipment is new the staff over the top friendly and professional all I can say to the negative reviews is that they must not have come to Mentone. Do yourself a favo...
Unfair Business Practices
Went to Williamstown club Saturday around lunch time to join the club with my wife, was told to leave details and come back sunday ( next day )?? how painful ..cant even join the club at piece....
Anyways I got a call sunday morning by someone asking us to come back on Tuesday or Wednesday afternoon after i mentioned already we both work full time ( obviously he wasn't listening). I then asked how about today ? person on other side said ok ..come in 20 minutes!!!! I said no we are not ready but can we come at 12 o clock ( it was 11am when I wa...
South Pacific Health Club Williamstown.
The only reason i joined South Pacific Health Club Williamstown. was for Yoga and meditation but one can not help get the impression. they are trying to Drive. these group classes out to replace them with any thing Les Mills even to the point in the yoga room they bright lights highlighting Les Mills. THere a lot of disgruntaled customers in the yoga classes and should they continue down the direction i suspect more will contunie to leave.
Shady business practices
I was with sphc for about a year. I enquired with reception about how i went about cancelling my membership as was returning to work. They said not a problem they had issued my 30 days notice on my account. 2 weeks later i enquired with a different person when the last payment would be charged. They then checked my account verifying i had requested to cancel and gave me a date.
4 months later i was horrified to find they were still taking money out under an anonymous name. After taking this up with them they denied all knowledge of me ever can...
- Verified customer
Predatory Business Practices
There was a day that I loved going into SPHC for a good workout.
After sustaining an injury in my wrist January 2017 they continued to charge my account. Many attempts to "rectify" the situations were essentially a sleazy opportunity for them to UNDER COMMUNICATE and continue to charge me. These guys are 100% shady. It starts with a gal by the name of [name removed]. You seriously need to hold her accountable. Anything said in person needs to but put into an email for your records. Trust me you'll need it later and that's IF they don't wear you out with their awful communication and business practices. Seriously 40+ emails in 8 months and it's still an ongoing battle.
Do you yourself a favor and take your business elsewhere.
Deceptive and misleading conduct re cancellation and free trial - they refuse to let you cancel
I sent query through the South Pacific Website for a free swim.I went in and offered two weeks free. I found the swim awful. Could not swim as too many kids screaming, the lanes are small and few. The place was dirty. Had to wait for shower. So I called the next day to cancel. They said no worries. I found a few deductions and called. They refused to give me an email. They are now calling me and harassing. I had to close my bank account. They will not accept someone does not want to be a member. Contract was emailed with no reply email. They refuse to let you cancel.
Rude staff and horrific cancellation policy
I signed up early 2016 to South Pacific in Nunawading. I had just started year 12 and was very pleased with the gym and thought it would be a great outlet. When I signed up I did feel a little pressured but felt as though the prices were reasonable (my mistake) and it would be a good idea to sign up. Mid year I no longer had the time to visit the gym as I was continuously drowning in work and study and not having my licence meant having to spend at least an hour on public transport to and from the gym each visit. I went to try and cancel my mem...bership but was told it was going to cost me approximately $100-$150 which I did not have at the time. The customer service manager then offered to suspend my account until my exams were over and until I had the time to visit the gym. By the time my exams were over I no longer wanted to be a member at South Pacific and for a little while continued paying the fortnightly fees. Early January 2017 I returned to the gym to cancel my membership and was this time told me it would cost $250 as it is the maximum fee they charge and that it would have actually costed more if there was not a maximum cancellation fee limit (For some unknown reason my sign up fee was never taken out of my account - Not my fault). I was appalled at the service I received by the customer service manager as they did not help what so ever or seem to care at all. I arrived to my appointment on time and then was made to wait 20 minutes as they did nothing but stand behind the computer. When I raised my concerns about the fees to cancel I was helped in no way what so ever. I was shut down and was very rudely spoken to. After a long discussion they told me I could transfer my account over to somebody else, however they did not mention one word about the $150 transfer fee which I just read on their website as I try to find someone to take over my account. At the time when I signed up I was a minor and I regretfully (and clearly) made a horrible decision and decided to sign up to this gym without properly reading through the contract and T&C's. The equipment and what not is the only good aspect of the gym, but as soon as it comes to wanting to cancel, the treatment given towards members is appalling. I won't be returning to this gym or recommending it to anyone. It is clear that the gym's only value is money and not it's customers. I myself work two jobs in customer service and I am disgusted that such poor customer service is given to members/customers.
I joined this Gym just over a month ago and there was a misunderstanding with payment which they rectified immediately. The customer service is really good here a lot better that a couple of years ago when I went to join and was put off.
So far so good, the trainers are excellent and an all round friendly vibe.
The only thing I was a bit disappointment about was the state of some of the lockers- some are coming off the hinges. But that's being picky.
It would be nice to have a few more group classes on like boxing and more cycle classes but overall I'm quite happy.
I wanted to give a review because of how much I feel that this place has changed from the first time I checked it out.
Terrible. The worst customer service i have EVER come across.
I joined SPHC St Kilda in 2002, used it for several years. In 2012 my circumstances changed and stopped going. I called to cancel membership around that time and was told id have to put in writing. I emailed the request and didn't think anything of it. A couple of years later I called again after i realised it hadn't been cancelled and they were helping themselves to $1300 a year, i instructed my bank to cancel the payments and was told they could not, it had to be cancelled by SPHC. Another phone call was made, with a promise of someone from m...anagement would call. They never did, and the following week I was back overseas and when i returned in 2015 i again called and was given the same story. Nobody ever called back. I also discovered they were still taking money from the account. Another call was made and was told they would stop the membership "Oh, I'm so sorry, I'll get onto it straight away" Imagine my surprise when returning again in jan 2017 i realised that they were still taking money out of my account and had been all along. This time i was ASSURED somebody would deal with i right away and someone would call the next day, as a priority, to explain what had happened. They never did. When i checked the account I saw that they had given me a 2 week break and the deductions had started up again and have continued to a point that the account the payments came from is now empty. I made a call last wednesday and was greeted with the same cheery 'customer service' person, who ooh'd and aaah'd in all the right places when the story was calmly explained to her. I really thought from this long call that they finally understood what has been going on here, and again was promised that the most senior management would call the following day with a view to explaining and resolving the issue. I was also told for the first time in this 5 year period that i would have to 'sign the forms and return to me' in order to extract myself from this contract, which arrived within ten minutes of the phone call, but id have to do it "by Friday to avoid the next two payments from being deducted". I emailed today querying why nobody had bothered to call, its now monday, and of course have had no reply. I hope somebody from SPHC reads this, I would love to hear from somebody that actually has something to do with the organisation and what they have to say. Interestingly i looked for contact details of the head office to take this further, and came across an interview with the owner in a business magazine, who was saying how they pride themselves on a personal approach with a high level of member and staff interaction, and that a weakness of many clubs in the fitness industry was there ability to retain members. They've proved the way to fix that is simply not to let members leave. i am now looking into legal proceedings to get this resolved. I earn below average wage, I'm not in a position to be able to pay lawyers or i would sue them.
Worst experience of a gym
I never actually got to use the gym due to a death in the family and my own ill health which the gym were aware of, when I wanted to cancel I heard nothing back except through a collection agency six months later after I had cancelled. I am disgusted at the gym and they way they have approached this. After six months they then wanted a medical cert. I will be bringing it to the ombudsman. It is all about making money and no service.
Over priced for very little
Went into South Pacific Williamstown tonight for a casual session as my gym was closed for a couple of nights. I asked the man at the front counter how much it was just for a casual session to which he replied 25 dollars! Could not believe it to be honest way over priced. I then went into the gym floor and realised that I had just paid 25 dollars for basically nothing. 1 of every equipment, poor quality free weights and the equipment was low standard. I didn't ask about membership prices but to be honest I wouldn't want to join that gym. Invest some money into some better quality equipment and more of it. So much space is just wasted! Was not satisfied in the slightest and will not be going back.
Worst customer service experience ever!
When you try to reduce your monthly fees - nobody returns your call!
When you call to cancel your membership you apparently need to sign a document in triplicate - Until then the 30 day notice doesn't start! Who still uses carbon triplicate documents!
Not a very enjoyable experience going, joining or leaving this gym!
Oh and don't ever ask a trainer for help in locating a piece of equipment - Apparently they don't work there! (Even though they have the SPHC polo top on with "Trainer" plastered over the back!)
Questions & Answers
Why is it so difficult to cancel gym membership? It leaves me with a very bad feeling about the gym despite previously having really enjoyed it.....
I already have an MSAC aquatic membership and want to supplement this with a gym membership at Port Melbourne as it is walking distance. They do not seem to advertise any pricing which I find suspicious. Can anyone share some info before I go in?
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