Southern Cross Domestic Travel Insurance

Southern Cross Domestic Travel Insurance Questions & Answers

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Julie K.
Julie K. · Domestic Travel Insurance

We are planning to go on cruise around Australia for 28 days. Which plans should we take,that covers, medical, cancellation, lost of luggage etc. Kind regards, Juliana

Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   

Hi Julie. Thank you for your question about whether we can cover your domestic cruise. This question would be best answered with a phone call with one of our representatives so that they can better understand your trip and provide you with some options. To get in touch, please call 1800 196 484. All the best, Hugo@SCTI.

Julie K.
Julie K.  

Good morning Hugo, I'm looking for an insurance cover on cruising around Australia. I would like to know if Domestic covers when you got medical problems at sea and need emergency evacuation.

Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   

Hi Julie. Thanks for your questions about cruises around Australia. Please email us at info@scti.com.au and we'll look into covering you for your domestic cruise. Take care - Claire@SCTI.

Michael D.
Michael D. · Domestic Travel Insurance

Does the International (Indonesia) medical only cover you if you are hospitalised with Covid related illness.

Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   

Hi Michael. Thank you for your question about our COVID-19 coverage under our Medical Only policy. COVID-19 is covered in this policy in the same way as other unexpected illnesses are covered. This includes hospitalisation if required. Please see the policy documents or give us a call for more information. Thanks, Hugo@SCTI.

Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   

Hi Michael. Thank you for your question about our COVID-19 coverage under our Medical Only policy. COVID-19 is covered in this policy in the same way as other unexpected illnesses are covered. This includes hospitalisation if required. Please see the policy documents or give us a call for more information. Thanks, Hugo@SCTI.

Pook
Pook · Domestic Travel Insurance

if a flight is cancelled im aware the airline will refund on most occasions but if they reschedule a flight that no longer suits does domestic travel insurance cover the cost of having to cancel the flight and accommodation or just the accommodation and how much do you get back ie accommodation is $1200 would I get all that back with insurance or only part of it?

Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   

Hi there. Thanks for your question about flight cancellation cover. If there is an unexpected cancellation of your flight and the new flight offered by the airline does not suit, we would cover the cost of the difference in flight change and the difference in cost of accommodation, in the event your journey needs to change in order to meet a special event. Please refer to the Domestic Policy document for more detail. Take care - Frances@SCTI.

maxi
maxi · Domestic Travel Insurance

Do you cover for cancellation for unseen circumstances

Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   

Hi Maxi. We cover many reasons for cancellation. However, not all situations are covered. For more information, please check out section D.2 of our International Comprehensive policy wording starting on page 44. Feel free to reach out if you have any further questions. Thanks, Hugo@SCTI

Judy P
Judy P · Domestic Travel Insurance

We are flying to Mt Hotham from Perth to go snow skiing in July. Do you offer any snow skiing cover in your domestic policy?

Southern Cross Travel Insurance
Southern Cross Travel Insurance   DM   

Hi Judy. Thank you for checking this before you travel. Unfortunately, we do not cover snow skiing under our Domestic policy. We have an exclusion for some adventure sports, on-piste winter sports being listed here. Off-piste winter sports is also excluded under the extreme sports exclusion. This is just for our Domestic policy as should you travel internationally in the future, you can add ski cover to our International Comprehensive policy. Sorry we can’t cover skiing on this domestic trip for you, but we wish you all the best on your holiday. Take care, Matt@SCTI.

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