Great service in time of need
We travelled a lot over the years and for the last few years have used SCTI. In March 2020 we had to cancel a trip to the US for non-COVID related reasons. The process to have our airfares refunded was easy and quick. All up it was a painless experience, done online and by email instead of sitting on a phone for hours. For an insurance company, I was hugely impressed.
Not your average insurance company!!
Have been a customer for many years, our claim was kept open until all our refunds came back from tour, air and cruise companies.
We were emailed monthly, to see how we were going with our refunds, our last refund was 0n 19/7/20, after emailing SCTI today, 21/7/20 we received our balance or shortfall this afternoon, same day !! For me, this is extraordinary for any insurance company, well done SCTI.
PS. thank you Sarah from claims !!!
Don't travel without it.
Easy to set up. Easy to claim online when we supplied all the details required. Easy to clarify any questions we had over the phone. We rented a car for two months in New Zealand and unfortunately scraped one wheel against the curb. The rental company charged us and we made a claim on our travel insurance which was dealt with very efficiently to our satisfaction.
Jemma is a valuable GEM!!!!!
I booked a trip to Bali for my husband and I in Sept 2019 taking out a SCTI policy at the same time. We were departing early May 2020 as this was in celebration of his 60th birthday. Unfortunately due to the Covid-19 virus I had to cancel our trip. I submitted my claim with SCTI and within a couple of days was contacted by the SCTI case manager named Jemma. Right from the onset Jemma was very clear and thorough in what I needed to do in order to have my claim assessed. I was able to obtain the documentation she required, and within a couple of ...weeks Jemma was able to confirm that my claim for a refund was approved. I must say Jemma's level of customer service was first class. She was very attentive and efficient every step of the way. Nothing was too difficult for her and she ensured that I understood the process right from the get go. I have been a loyal customer of SCTI for many, many years and with the level of service provided by Jemma, why would I go elsewhere?? Thanks so much Jemma for making my travel insurance claim experience so seamless. You've been AMAZING!!! Thanks so much Regards Daria
Quick easy claim process
Used Southern Cross travel insurance for our Bali trip. My daughter required medical assistance whilst we were away. Came home, claimed online which was a very easy process. Received an email today saying the claim was approved and all medical expenses were refunded. It appears they chose to waive the $100 excess too. Thank you, I will definitely use Southern across for all future travel insurance (when the world goes back to normal!)
First time we have used this inurance provider and found them excellent to deal with. Prompt replies to our queries. Would recommend them to anyone. Above our expectations. Great service.
I highly recommend SCTI. I disembarked early from a cruise ship because of the coronavirus fears and changing ports, put in a claim 3 weeks ago, and this morning was advised that they have covered all my costs. Sarah, the Claims Assessor, was excellent. Will only use SCTI for future travel insurance. Thank you
I highly recommend this company, prompt claims process, good value for money, even with existing medical conditions,great choice of coverage especially for cruisingextra cost very reasonable for two extra medical conditions.
No one should leave Australia without travel insurance.
my policy was accepted on line, and was great value for money. I paid for twelve months not expecting to claim as I'm a reasonably healthy person, but with the current virus I couldn't travel overseas as planned in October. My claim has been viewed and settled within a few weeks. I'm so pleased.
This is why you take out travel insurance
Due to unforeseen circumstances it was necessary for us to lodge a claim. Because we took out our policy the moment we booked our trip our policy covered us fully.
Fantastic service and amazing helpful people
Had to cancel on 27th February at start of Coronavirus outbreak
Only took three weeks to resolve which
regarding the timing just fantastic Had one call for confirmation purposes
Have used before and will again when travel resumes and easy to set up
Great service and customer support
I was a bit scared as never heard about SCTI before. But thanks to the people for the reviews helping me to decide. I am glad that we choose SCTI. Did lodged claim, which was approved within 1-2 weeks. Great customer service. Well recommended.
Sick of sending emails and not getting a reply for my very simple claim, I’ve tried ringing but after waiting 40 mins I got sick of the wait. Policy was good value and they had good reviews, the the reality is far different
- Verified customer
Great product, good price, good claims service
I have used SCTI a few times. I used to work for an insurance company and i can tell you that it isn't the premium that matters, it is whether they pay when you need to claim. SCTI were fantastic when my passport was stolen in Cuba a few years ago. No quibbles, just paid up. I find their premiums are good value and it is also simple to insure most pre existing medical stuff. I would highly recommend them. I have since travelled to europe and also to Japan taking out separate policies. This review is for my end to end experience and i am also noting the claim i had in 2017.
Extremely efficient and always available to talk
I have claimed twice over the years I have booked with SCTI and I cannot fault them. They are efficient and their call centre is easy to reach from overseas. Best prices around too. Will always book with SCTI for my trips
Value for money
I have taken out travel insurance with SCTI a few times and always found their policies to be good value with easy to understand coverage details. My most recent trip is the first time in over 20 years of traveling that I have ever made a travel insurance claim, albeit a minor one. SCTI was easy to detail with - the process was straightforward and they paid the claim in line with their policy. Will definitely continue to use them.
- Verified customer
More than financial reimbursement
We booked SCTI based on friend’s recommendations and they delivered. Insurance is something you never want to use but was very glad I selected SCTI when one of my children had to undergo emergency surgery in Fiji. It was great to get all associated costs back but customer service team really assisted my entire family during the process (accommodation, flights, medical opinions, dealing with hospital commercial team) Thank you Southern Cross
Easy to make a claim
I had a straightforward claim: My flight to NZ was delayed 3 hours then cancelled. Since I was only going to NZ for the weekend, I didn't get on the replacement flight they offered us (which would get me there ate 4PM the following day).
Jetstar refunded my flight, and I claimed the rest (accommodation, car hire, transport to/from airport) with SCTI. I lodged all receipts with them and received my money back about 4 weeks later.
Long time customer. Unfortunately, I injured my finger in Bali and all costs incurred were reimbursed by SCTI following the claim with supporting documents. Affordable prices. Will recommend this insurance company. Headache-free claim.
I didn't think I would write such a review for an insurance company, but my experience in both taking out a policy and in making a claim (the test of a good policy and company) could not be faulted. Various members of my family have used SCTI over the last couple of years and I hope that their reasonable prices stay competitive as I plan to use them for a major overseas trip this year.
Questions & Answers
please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland
ringing for 3days holding for hours need some reassurance leaving on 11-03-2020 for a trip to Vietnam already have a policy with you would like to ask some questions. Barry Sutherland ring 02 49283156
I am having a similar problem with a different company (I want to apply for insurance but their site is crashing). Obviously they are being hit by people panicking.
As you can already see they don’t now reply in this Review site but I did notice they have website updates. Suggest you check for alternate contact.
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