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Southern Cross Travel Insurance

Southern Cross Travel Insurance (page 2 of 134)

4.7 from 2,673 reviews

Reviews

Review distribution

5 star
2,288
4 star
233
3 star
35
2 star
18
1 star
99

Peter

PeterSydney, NSW

Only way to go. Easy peace of mind.

published

Very easy to understand Product DIsclosure Statement (PDS) and to get a quote online. Great price also. Southern Cross covers you and your family where some other well advertised companies do not. Make sure you compare the exclusion details with others PDS. Used other companies in past and compared but found Southern Cross best.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationNew Zealand and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Peter, thanks for the five star review! Your feedback is much appreciated and I'll pass it onto the team here at SCTI. Thanks for choosing us, Pepper@SCTI


Sheila

SheilaGreater Melbourne (Metropolitan), VIC

Great product and service

published

Always buy travel insurance from this company for my trips. Affordable peace of mind and useful if really needed - made a claim in the past and had absolutely no problems.

DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Sheila, I'm happy you could travel with peace of mind, knowing you were covered by SCTI! All the best, Pepper@SCTI

Asha Richard

Asha RichardSydney, NSW

  • 2 reviews

Trustworthy Travel Insurer

published

Good Value Good Reputation.
Easy to get an Online Quote
Will purchase travel insurance again from SCTI. Their reputation for Quality customer service and settling claims quickly was the sole reason for my Travel Insurance purchase through SCTI.

Value for Money
Transparency
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Asha, thank you for your kind review and continued loyalty. We look forward to covering your next adventure! All the best, Pepper@SCTI

Grace Kerr

Grace KerrSouth East Queensland, QLD

  • 2 reviews

Lots of advice and offers of assistance

published

This is my third time using Southern Cross Travel Insurance. I've thus far not had to make a claim, but consistently receive advice on how to claim if necessary, offers of assistance with the claim process if required, and contact details if I happen to get into difficulties while overseas. I have always felt secure and will continue to use them for future travel

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Grace, thank you for the lovely feedback, I'm happy you could travel with peace of mind, knowing you were covered by SCTI. We hope to hear from you when you're planning your next adventure, Pepper@SCTI


archie

archiePerth, WA

  • 2 reviews

Travel

published

Very helpful in completing the appraisal form.have already taken out another insurance for Europe.All went well no need for a claim thats good news.
Policy easy to set up with help from sth cross personnel

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationMiddle East
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Archie, thank you for taking the time to share your feedback with the Product Review community. All the best, Pepper@SCTI


Quick and easy policy set up

published

The policy was very easy to set up online and the cost of coverage very reasonable. This is the second time I have used this insurance company and would do so again given its very competitive rates and excellent service.

DestinationEurope and North America (inc. Hawaii)
Claim MadeNo
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Margaret, thank you for the lovely feedback and for taking the time to share this with others. We look forward to covering your future travels, Pepper@SCTI


MaryN

MaryNPerth, WA

  • Verified customer

Excellent service

published

I would just like to thank Southern Cross Travel for being so helpful following a phone call to ask a question regarding an online application for travel insurance. The person I spoke to was very kind and informative and ended up helping me to complete my application from beginning to end, which was above and beyond what I had expected - such great service!

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi MaryN, thanks for the five star review! It's great to hear that our team were able to guide you through the process to make it as stress-free as possible. Safe travels, Pepper@SCTI


Marianne T

Marianne TGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Easy to deal with when making claim

published

Ten days prior to departure, my husband and I had to cancel our 9 week trip to Europe due to me breaking my hip. The trip included pre-paid river cruise, european trains, international and domestic airlines, plus accommodation. We notified SCTI early in the piece and they flagged our case. It took approximately 2 months for us to organise all our statements and receipts which we then scanned and emailed to SCTI. Much to our delight, there was a no-hassle full refund of all trip costings and the correspondence from start to finish was friendly, well communicated and prompt.

Value for Money
Transparency
Customer Service
DestinationEurope
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateMay 2019
Claim ApprovedYes
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Marianne T, I'm sorry to hear about your injury, I hope you're recovering well. Thanks for taking the time to share your experience with the Product Review community. We hope to hear from you when you're planning your next adventure, Pepper@SCTI

Unusual Claim

published

Due to two family bereavements we were unable to travel to our annual holiday aboard our narrowboat in the UK in 2019. SCTI was exemplary in the fact that they covered our mooring fees which we would not have incurred if we had been able to complete our trip. We have used SCTI for the last three years and will continue to use them for the foreseeable future and have recommended them to friends and family and will continue to do so.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance
James Adam

James Adam

  • 2 reviews
  • 1 like

This is a fair good insurance company

published

The policy was very good value and I have had two claims which were both dealt with quickly. I would recommend Southern Cross to anyone especially seniors before you travel.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi James, thanks for the five-star review. It's great to hear that your claiming experience with us was a positive one. All the best, Pepper@SCTI


JOS

JOSGreater Melbourne (Inner), VIC

  • 5 reviews

Never needed to claim

published
Insurance Cover For:Adult
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Jos, thank you for your feedback regarding our TravelCare product, I will pass it over to our team here at SCTI for consideration. All the best, Pepper@SCTI


Evelyn

EvelynSydney, NSW

A very professional service

published

SCTI is an excellent value comprehensive travel insurance (including cover for a hire car which we have found very useful).
We have used SCTI a number of times.
Early in 2019 I had an accident on a holiday in Ireland and broke my ankle. The advice and assistance they gave while I was away, the service they offered in bringing me home and then covering my claim in quick time was truly amazing. After I lodged the claim it took under 2 weeks to fully pay out my claim. A really remarkable service.
I am happy to recommend SCTI for anyone travelling abroad.
They even wrote to me afterwards to check how everything had worked out.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimCar/Rental Hire Excess, Medical and Travel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Evelyn, I'm sorry to hear that you broke your ankle while on holiday in Ireland, I hope you had a speedy recovery! Your feedback is much appreciated and I'll pass it onto the team here at SCTI. All the best, Pepper@SCTI


Outstanding service and rates - I always use them

published

Good value policy. I have used them many times and they even emailed me after my trip to see if everything went alright and a link if I needed to make a claim.
Brilliant

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Rob, thank you for your kind review and continued loyalty. We look forward to covering your next adventure, Pepper@SCTI


M Gilligan

M GilliganGreater Melbourne (Metropolitan), VIC

Excellent travel insurance company

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance
Netball

NetballSydney, NSW

So helpful from beginning to end!

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Claim free holiday.

published

No claim this time, but just knowing we were covered by SCTI was comforting enough for us to enjoy our holiday away without any issues.
Would not hesitate recommending SCTI, to any of our friend's making travel plans O/S.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Alan, thanks for the lovely review! I'm happy to hear you could travel with peace of mind, knowing you were covered by SCTI. All the best, Pepper@SCTI


Dee

DeeCanberra

  • 4 reviews

Very reliable

published

After over a decade of travelling, I had my first travel insurance claim due to some mix up in our bus booking in Paris. We found the claim process to be simple and fair. It took me longer to organise all the paperwork and they were very patient and made a decision within a week. They were easy to contact and easy to communicate with . This was the first time I used this company as I wanted to insure my engagement ring and this was also the cheapest. My go to insurance provider from now on. Thank you SCTI .

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
2 comments
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Dee, I'm sorry to hear about the issues you experienced in Paris. Thanks for sharing your experience - it's great to hear your feedback. We look forward to covering your next trip, Pepper@SCTI

Dee
Dee

Thanks , we used you again recently . No claim but appreciated the peace of mind.


Bozena

BozenaNorth-West & West coast, TAS

  • 2 reviews

great travel insurance

published

It was the first time I have used the SCTI and in the future I will use SCTI again.
Good value and I really appreciate the follow up before and after the trip as well.
I have never experienced anything like this from another insurance companies.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Bozena, thanks for taking the time to share your feedback with the Product Review community. All the best, Pepper@SCTI


Robert

RobertPerth, WA

  • Verified customer

Great travel insurance

published

Policy easy to set up on line. Heard about SCTI via a friend. They were about the best priced Travel cover on offer. Appreciated the follow up before I left home plus the follow up on return , other insurers generally just take your money and you never hear another word. Will use SCTI again.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Robert, thanks for the five star review! It's great to hear you were happy to receive our emails. We look forward to covering your future travels, Pepper@SCTI


Alison

AlisonSydney, NSW

Highly recommended

published

I've used SCTI for many years and have been so happy. I have made medical claims twice and also lost and dropped cameras. The help I got from Southern Cross with medical issues in foreign countries was excellent. They are responsive and helpful, and claiming was easy and hassle free. The policy is very clear and much better than the free insurance offered by my credit card. I'll never use anyone else.

Value for Money
Transparency
Customer Service
DestinationAfrica, Europe, New Zealand and North America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 weeks
See all answers
1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Alison, thanks for the great review and continued loyalty. I'm pleased we've been able to offer our support when you needed us during your time overseas. All the best, Pepper@SCTI


Page 2 of 134

Questions & Answers

Georgina Weingarth

Georgina Weingarthasked

Can we cover our golf clubs and golf bags for additional cover $5,000 for 2 sets of clubs. I tried to include on your online form under personal valuable items but would not take it.
We are going to Europe away 42 days.

No answers

David L.

David L.asked

Hi Im going traveling in February next year, do you cover for 9 months?

1 answer
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi David L,

Thanks for your question. We offer cover for up to 12 months!

If you have any other questions, please feel free to email us at info@scti.com.au or give us a call on 1800 196 484.

Thanks,
Pepper@SCTI


skp115

skp115asked

Hi, do you cover any additional costs where an airline decides for some reason to cancel a flight on a particular day we are to travel just citing operational reasons and I have to scramble and buy another ticket with an alternative airline last minute to make a connecting flight in 2 days time .

1 answer
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi skp115,

Thanks for your question and I'm sorry for our late reply.

There's cover under the policy should you need to rebook another flight, however, if the airline is responsible for the cancellation we ask that you claim with them first before submitting a claim with us.

We'd only be able to confirm cover of the event once we've looked at and assessed a claim.

If you have any other questions, please feel free to email us at info@scti.com.au or give us a call on 1800 196 484.

Thanks,
Terina@SCTI


Get an answer from our members and Southern Cross Travel Insurance representatives

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