Excellent service leads to confidence when travelling
We recently returned from six weeks overseas and while we had no reason to make a claim, our previous experience in being supported by SCTI means that arranging our cover is the first item on our travel itinerary.
Professional and caring.
I have recently made a claim with SCTI and found them reasonable, professional and prompt in all dealings. I was most impressed with the communication provided keeping us informed through all stages of the claim process. this is the first time I have needed to claim and was expecting the worst and was so pleased to have the process made so easy by their assessor.
I would highly recommend insuring through SCTI.
Great to deal with.
I would highly recommend SCTI, I found the whole process very easy. Before leaving I had a bit of a problem and after talking to SCTI it was easily sorted out and we could travel without worry. We were contacted before we left to make sure we had all the contacts and what to do if we had a problem, thankfully we didn't have a problem and since returning home SCTI have been in contact again to make sure everything was OK and if we had any claims. Great service.
When travel back to Australia from Ireland our flight was delayed before we even left, as a result we missed every connection flight. We had to book more flight to get home costing us thousands of dollars. We are very thank full for the quick turn around it was under 4 weeks from claim lodgement to claim settlement. We would recommend southern cross to anyone travel if and we will be using them again for our next trip. Thank you to our claims assessor Nikita.
Best Insurance Provider
I have gone with Southern Cross my last 5 trips, and have had to claim in my last 2. They were unbelievably helpful when I hurt myself overseas, they genuinely cared about the situation.
Both claims I’ve made have been seamless, I almost feel bad having to claim so much because of how great they’ve been.
Could not recommend any more!
Easy to book
Southern Cross Travel Insurance has been my go to for travel insurance for some time now. I find the website easy to use, just fill in the travelers name and ages and you get a price straight away. Everything is explained on one page which is easy to read. Its also even easier to pay. I also like the reminder emails you get before you leave on your trip so you don't have to worry about finding your policy details. Haven't had to claim yet, so unable to comment on that part but will book again.
This is the 3rd time I have taken out SCTI, the most recent a 1 week trip to Japan at the end of August 2019. It was easy to set up online, very good value and inexpensive to take out the no excess component. I have not needed to claim for any incident on any of these trips, however I was impressed by the positive reviews other reviewers have made when having to make a claim. I will definitely use SCTI again.
Great value, simple process and responsive to claims
Have been using SCTI regularly over past 10 years, initially based on price for comprehensive cover. Have made two claims in past 3 years, one simple medical and one for travel disruption/change. Both claims settled quickly and no fuss. Highly recommend SCTI to friends and family and they have had similar experience.
- Verified customer
I travel 4 times per year roughly and had to claim twice in two years.
Once it was for a theft (Electronic Items and medical equipment) and the second time for a small accident which I had with a rental vehicle.
Both times Southern Cross Travel insurance paid without major hassle.
Both claims took roughly 2-3 weeks from the date of lodgement to be completed.
My policy was easy to setup. I had to lodge a claim because I was sick during my last holidays (USA - Colombia - Canada). Since I started the claim it was reasonable quick to get resolved. I have been using SCTI in the last three holidays.
Although we didnt use it this trip, my son has made a significant claim previously and that was honored with no hassle. We felt confident we would be treated similar if the need arose.
Southern Cross offered a great price, the policy was quick to set up online, and after having had to make a claim previously with no drama, we surely wouldn't go anywhere else!
Trip to the Uk in July/August.
You were efficient right from the word go - we appreciated all your emails just before we left for the UK and on our return - we had a wonderful holiday and will most certainly use your services again - we are going on a cruise to Tasmania in January and will contact you once we have paid the final amount.
Claim for China Holiday
We are very pleased with both the setting up and lodging a claim for our holiday to China. Our claim was settled within a fortnight with very specific explanations of payment. This is the third time we have used this company and are more than pleased
Couldn’t rate Southern Cross travel insurance high enough!
I found that SCTI was a very good value travel insurance which I have used a few times in the past years. I have had to make a claim from my recent travel and the claim process was very straight forward and the claims processor Marielle was super helpful. I would without question insure SCTI again. 5 star rating!
Such a relief to deal with credible insurance company
After a disastrous 12 months a quickly arranged trip to Tokyo was a respite trip...which actually wasn't in the end. it turned out to be a long weekend in Tokyo...(yes ohhh)...with yet another distaster on my hands...I had to jump into superwoman mode. After navigating my way through a task list a mile long to leave I arrived home tired and worn out I nervously contacted SCTI. welll what a wonderful surprise. My experience was absolutely fantastic. I cannot thank the contact touch points enough for your calming, efficient responses. Having ...never needed to claim after many trips both business and vacation I now will only recommend SCT I.......yes I wont use the word use as I dont want to become familiar with your process ...lol.. a big Thank you to all.
best travel insurance
I have used this company 8 times and have only made 1 claim, which was settled immediately.I have complete faith that they will always do the right thing and have been singing their praises to all my friends and family
Easy to understand during purchase of policy. Fortunately all went well ,so no need to claim anything this time, although I have previously and it was a positive outcome for us.
Great to know of the backup if required. Great communication. Will use again.
Great value and easy to use. Easy of mind if anything went wrong. Used before and will use again and recommend to family and friends. Offered better value than other travel insurance companies.
Questions & Answers
Hi, do you cover any additional costs where an airline decides for some reason to cancel a flight on a particular day we are to travel just citing operational reasons and I have to scramble and buy another ticket with an alternative airline last minute to make a connecting flight in 2 days time .
Southern Cross T.Southern Cross Travel Insurance
Thanks for your question and I'm sorry for our late reply.
There's cover under the policy should you need to rebook another flight, however, if the airline is responsible for the cancellation we ask that you claim with them first before submitting a claim with us.
We'd only be able to confirm cover of the event once we've looked at and assessed a claim.
If you have any other questions, please feel free to email us at email@example.com or give us a call on 1800 196 484.
I am astonished...Just phoned you for a travel ins. Quote and you are closed at 4.16pm est.Notwithstanding that you say you are open until 5pm. Does not augur well. Jenner carter
Southern Cross T.Southern Cross Travel Insurance
Thanks for your comment.
We operate based in New Zealand and as daylight savings began on the 29/09/2019, we have closed our Australian lines at 4:00pm AEST this week.
However, please be assured, we will be operating from 8:30am to 5:00pm AEST next week once daylight savings has started in this time zone.
If you were overseas and needed emergency assistance, we have a team that is available 24 hours a day, 7 days a week ready to help.
We are very sorry for any confusion or inconvenience this has caused.
If you have any other questions, please feel free to give us a call on 1800 196 484 or email us at firstname.lastname@example.org
Hi, we've used SCTI for our previous travels and have always found them helpful. Just have one question.
We're thinking of booking a quad bike tour in Bali. Is there automatic cover for this with SCTI? I understand that we can pay extra for motorbikes / mopeds but does this include QUAD Bikes or are they already a standard inclusion?
Southern Cross T.Southern Cross Travel Insurance
Thanks for your question!
We don’t consider a Quad Bike to be a motorbike/moped, we consider it to be a rental vehicle.
It's important to note, you’ll only be covered to ride a Quad Bike whilst on a paved/formed roadway or car park and there’s no cover for this activity if you’re racing, being timed in a race or participating in a competition for a monetary prize.
There’s also no cover for your personal liability whilst riding a Quad Bike as it is a motor vehicle.
If you have any other questions, please feel free to email us at email@example.com or call us on 1800 196 484.
|Contact Number||1800 196 484|
|24-Hour Phone Contact||No|
|Online Live Chat||No|
|Maximum Age Covered||101 years old|
|Overseas Emergency Assistance||Unlimited|
|Pregnancy (max weeks)||20 weeks|
|Resumption of Journey||Not Included|
|Hospital Cash Allowance||$3,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited|
|Loss of Income||$6,500|
|Luggage & Personal Effects|
|Theft of Cash||$500 (as part of Travel Document cover)|
|Delayed Luggage||$1,000 per person, $5,000 per journey|
|Credit Card Fraud||Not Included|
|Travel Documents / Passport||$1,000|
|Maximum Single Item Limit||$3,000 (Laptop, Tablet, or Camera)|
|Luggage & Personal Effects||$25,000|
|Rental Vehicle Excess||$5,000|
|Motorbike / Moped Coverage||Optional for motorbikes up to 200cc|
|Domestic Pet Care||Not Included|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
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