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Southern Cross Travel Insurance

Southern Cross Travel Insurance (page 4 of 134)

4.7 from 2,673 reviews

Reviews

Review distribution

5 star
2,288
4 star
233
3 star
35
2 star
18
1 star
99

Helen

HelenSydney Surrounds, NSW

Such a relief to deal with credible insurance company

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1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

best travel insurance

published

I have used this company 8 times and have only made 1 claim, which was settled immediately.I have complete faith that they will always do the right thing and have been singing their praises to all my friends and family

2 comments
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi NolaB, thanks for the five-star review! It's great to hear that your claiming experience with us was a positive one. We hope to hear from you when your planning your next adventure, Pepper@SCTI

NolaB
NolaB

you will

Barb

Barbmelbourne

Excellent

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Easy to understand during purchase of policy. Fortunately all went well ,so no need to claim anything this time, although I have previously and it was a positive outcome for us.

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Barb, I'm glad to hear that your recent trip overseas went smoothly and you didn't need to claim. Thank you for taking the time to share your feedback with the Product Review community. All the best, Pepper@SCTI

John

JohnGreater Melbourne (Inner), VIC

  • 2 reviews

Great to know of the backup if required. Great communication. Will use again.

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Great value and easy to use. Easy of mind if anything went wrong. Used before and will use again and recommend to family and friends. Offered better value than other travel insurance companies.

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi John, thanks for the great review! I’m happy you could travel with peace of mind, knowing you were covered by SCTI. All the best, Pepper@SCTI


Efficient. Quick. Responsive.

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I suffered a couple of accidents and while they responded promptly they always were in control of the situation.
I felt comfortable despite the incidents and well taken care.
Great insurance. Thanks.

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Giulio P, I'm sorry to hear about your accidents overseas, I hope you're recovering well. I'm pleased we could offer our support during this stressful time. All the best, Pepper@SCTI


Over 50's travellers

Over 50's travellersHunter Region, NSW

Took the stress out of a difficult time

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1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Leanne

LeanneGippsland, VIC

  • 2 reviews

Happy Customers :)

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We've used this company for our last few holidays and although we have not needed to make a claim happy that they actually ask after we return. Great followup on their behalf. We do know someone that had to make a claim after a serious accident and they were excellent so that is why we actually became customers :)

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Leanne, thanks for sharing your experience. I’m happy you could travel with peace of mind, knowing you were covered by SCTI. We look forward to covering your next adventure, Pepper@SCTI


No point having travel insurance if you can't claim when you need to

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1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance
Richard L.

Richard L.Sydney, NSW

  • Verified customer

Clear communication and excellent value for money travel insurance. $0 excess option is the best I’ve seen.

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I’ve used this provider 3 times. The value for money is great and may be a little higher than some providers offers the best value for $0 excess on claims. Great post travel follow ups as well! No other insurer has ever asked how my trip was and if I need to claim as well as providing ways of claiming!

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Richard L, thanks for taking the time to give us a review! It's great to hear you were happy to receive our emails. All the best, Pepper@SCTI

  • Verified customer

Value for money travel insurance

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I have continued to use SCTI since a 2015 trip to Europe with my sons, when my son's [broken foot] accident was treated so efficiently and thoroughly. He received excellent treatment both there and on the flight home - all covered by SCTI without a quibble.
Fortunately never had to claim since, but happy to use and recommend.

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

NCM

NCM

  • 3 reviews

Things to be aware of if travelling through HK

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A lot of the 5 star reviews are based on how easy this product is to sign up for online. Not on claims. But the test of a product, is how useful it is to you not how easy it is for you to give an insurance company money. One of my concerns is the unrest in HK as I have a flight that transits through there coming up. 'It will be okay', I thought as I have insurance. On ringing to check I find that I am not covered if my flight is cancelled due to rioting. Other people might be in a similar situation. Well, I have done the research for you.


Elaine

ElaineSouth East Queensland, QLD

Great as usual

published

Quick easy to take out insurance cover
Firth time ive used you guys and will continue to do so
Great work guys Please continue the way your going i will continue to spread the word

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Elaine, Thank you for the five star review and for taking the time to share your feedback with the Product Review community. All the best, Pepper@SCTI


Rob B.

Rob B.Southwest, VIC

Great again

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Once again we used this company for our overseas trip because of its cover and great value. Particularly pleased with the small added cost to cover my recent hip replacement. Also with an elderly parent the ability to have cover to return home if she became ill was necessary which some companies do not cover for those over 80 yrs old. Thankfully no claims necessary this time. We have recommended SCTI to many friends.

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Rob B, thanks for the lovely review! I’m happy you could travel with peace of mind, knowing you were covered by SCTI. We look forward to covering your next adventure, Pepper@SCTI


WorkingMum

WorkingMumSydney, NSW

  • 4 reviews
  • Verified customer

Easy choice - the best insurance after research

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We have made travel insurance research before going to Europe for 6 weeks. Southern Cross was the best among others. Great value for money! Fortunately, we didn't need to make a claim this time. But we made a claim with Southern Cross before and it was an easy process to get money back.
I definitely recommend Southern Cross travel insurance.

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi WorkingMum, I'm pleased to hear your trip to Europe went smoothly and you didn't need to claim, I hope you had a lovely time overseas. Thanks for sharing your experience - it's great to hear your feedback. All the best, Pepper@SCTI

Klaus

KlausCentral Queensland, QLD

  • 2 reviews

Always been a good service.

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I was very happy with your communication, good value for money and I used you already many times in the past. Twice we made a claim in the past and we didn't have any problems with you paying us back the money. We will always use SCTI. Cheers.

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Klaus, Thank you for the lovely feedback and for taking the time to share this with others. All the best, Pepper@SCTI

Janak

JanakGreater Melbourne (Outer), VIC

  • 7 reviews
  • 4 likes
  • Verified customer

Never recomended to any one(Look like they fraudulent insurance company)

published

I purchased the travel insurance through online.During my trip to Canada,I have to postpone the trip due to my mothers sudden death in Canada.So I wanted to contact the insurance company to lodge a claim and to know how to proceed with that.I phoned couple of time,then they said they would transfer to the correct person but line was disconencted.I have send so many reply but never got a reply

2 comments
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance
Janak
Janak

Thanks


Ashman

AshmanMetropolitan Adelaide, SA

  • 2 reviews

Awesome customer service

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We used SCTI for the first time whilst visiting the US...
Amazing customer service. Easy to understand policies and fantastic and extremely prompt customer service when we needed to make a claim.
All costs were covered for a claim we had to make when unfortunately my sons hire snowboard was stolen off the slopes.
All paperwork was straight forward and claim was fully payed in record time.
Thanks SCTI will definitely use again in the future

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Marg

MargSouth West, WA

Happy

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Thank you for your regular communication before and after travel. I didn’t need to make any claims fortunately. Have read some good reviews for SCTI so will again consider for my next holiday as your cost was comparable with others I priced. I have insured with you previously as well

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Marg, thank you for the lovely feedback and for taking the time to share this with others. I'm glad to hear your trip went smoothly and you didn't need to make a claim. We hope to hear from you when you’re planning your next adventure, Pepper@SCTI


How refreshing to find a straight forward insurance!

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No fuss, simple to follow instructions for claiming and transparent guide lines. I absolutely recommend using SCTI. You get the feeling of security that insurance should provide!!! I am glad I took the time to research especially reviews of people who made claims before deciding on which insurance to take, as there are a lot of good reviews out there for insurances as long as nothing is claimed. But what is the point of that?

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Laura, thanks for the great review! I’m happy you could travel with peace of mind, knowing you were covered by SCTI. All the best, Pepper@SCTI


Helensews

HelensewsSouth East Queensland, QLD

Great to deal with

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My 2nd time of using Southern Cross I had to make a claim. They were very helpful & covered everything without any problems. Best priced insurance is worry as you wonder how good they will be if you need to make a claim. I would highly recommended them after my experience in dealing with SCTI.

1 comment
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi Helensews, Thanks for sharing your experience - it's great to hear your feedback. I'm pleased we were able to help you out when you needed to make a claim. All the best, Pepper@SCTI


Page 4 of 134

Questions & Answers

Georgina Weingarth

Georgina Weingarthasked

Can we cover our golf clubs and golf bags for additional cover $5,000 for 2 sets of clubs. I tried to include on your online form under personal valuable items but would not take it.
We are going to Europe away 42 days.

No answers

David L.

David L.asked

Hi Im going traveling in February next year, do you cover for 9 months?

1 answer
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi David L,

Thanks for your question. We offer cover for up to 12 months!

If you have any other questions, please feel free to email us at info@scti.com.au or give us a call on 1800 196 484.

Thanks,
Pepper@SCTI


skp115

skp115asked

Hi, do you cover any additional costs where an airline decides for some reason to cancel a flight on a particular day we are to travel just citing operational reasons and I have to scramble and buy another ticket with an alternative airline last minute to make a connecting flight in 2 days time .

1 answer
Southern Cross Travel Insurance
Southern Cross T.Southern Cross Travel Insurance

Hi skp115,

Thanks for your question and I'm sorry for our late reply.

There's cover under the policy should you need to rebook another flight, however, if the airline is responsible for the cancellation we ask that you claim with them first before submitting a claim with us.

We'd only be able to confirm cover of the event once we've looked at and assessed a claim.

If you have any other questions, please feel free to email us at info@scti.com.au or give us a call on 1800 196 484.

Thanks,
Terina@SCTI


Get an answer from our members and Southern Cross Travel Insurance representatives

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