Worst Ever Experience
Worst insurer ever! Tried to call there hotline for two weeks and was on hold for a minimum of 45min before i hung up! When i finally got through and had my questions answered i bought insurance on the 2nd of Feb even though i had been calling since 20th Jan. I then called again 2 days later and again i waited 45min to ask if i was covered for CORONAVIRUS and was told NO as you had to insure before 31st Jan. Thanks SCTI if you answered your phones prompty and not expected people to wait 45+ minutes obviously people don't have anything better to...do i would have bought insurance well before 31st Jan. Also on there web page where you buy insurance there is no mention of CORONAVIRUS at all or the date you had to buy insurance by. I don't know what making a claim would be like if you can get through to them! Good luck everyone but if i were you i would avoid SCTI like the PLAGUE.
This was my first time claiming on travel insurance after a theft on an overseas trip. I expected a complicated and drawn out process, but SCTI put all of my fears to rest. Their service is excellent, their processes were clear and straightforward, and my claim was processed quickly and fairly. I will absolutely be a return customer for future trips, and am very grateful for how well my claim was handled.
I had 3 days stay in a Chinese Hospital costing over $10,000. SCTI answered the phone no matter what time of the day and liaised with the hospital. Filled out a couple of forms when i returned to Australia and the matter was sorted out in no time. They covered the full cost.
I very rarely leave reviews but felt i should because of the great service they provided.
Is this clause a "Get out of jail free" clause???
Attempting to get honest and non-deceptive travel insurance especially around medical and cancellation. Quite a challenge ! I have used SCTI in the past but this clause ( see below ) defies logic and sounds dubious at best as a get out clause for any unknown illness. Read the actual wording...reads like SCTI can say no to any claim surrounding issues you may come down with prior to travel that you had no idea about. Is that NOT the point of insurance - cover risk and pay a premium. Maybe SCTI can explain this clause...
As we can't assess:
Disappointed with Claims Proccess
Have used SCTI before but never had to claim until booking replacement flights 3 weeks ago. After claim message saying they needed 9 business days, it's now 3 weeks later and they haven't even assigned someone to the claim and keep saying call back next week and blaming glitches. Out of pocket $4,000 and have had no help from SCTI.
Another great Southern Cross Travel experience
We always use Southern Cross Travel for our Travel Insurance and it is always seamless. We have used this company multiple times and have never had a bad experience. No problems on our last few trips however when we have had to make a claim in the past it has always been actioned promptly. Policies are so easy to set up and communication is always prompt. Couldn't recommend this company highly enough.
Trying to get travel insurance
Tried multiple times ( ie 9 times) to get travel insurance, each time the web site told me it had timed out ( even though I rushed through the filling out of forms in the end)
I haven’t had a problem in the past...but now I have to look for another insurance agent!
Perfect cover for our trip, good value
Although we have used Southern Cross Travel Insurance a number of time we have been fortunate and have not had to make a claim. We have always been kept up to date with happenings in the travelling world and feel sure that if we did have to claim we would be looked after by the team
SCTI were extremely helpful when my flights were cancelled the night before departing for my trip, I contacted them regarding booking new flights and they were helpful in checking my policy. The claim process was straight forward and prompt. I will definitely be taking out future policies with SCTI again.
I took out travel insurance with Southern Cross Travel Insurance, for my trip to Europe. On the 11th November, I had a fall in Athens. SCTI were contacted almost straight away. I had some very kind emails asking how I was. 3 days after the fall, I felt it necessary to call an English speaking doctor to my hotel. He diagnosed a grade two sprain of my ankle and serious swelling. He prescribed some anti inflammatories for me. On the 14th November I sent to the claims team all the paperwork; Dr's report, receipts etc. It is now...the 12 January, and I cannot get anyone to answer my questions about payment. Last suggestion was that I ring someone in New Zealand, I am in Melbourne. My next phone call will be to Consumer Affairs.
- Verified customer
Used Southern Cross for our travel insurance several times. Last year had to claim when a fall resulting in a cracked rib made a hospital visit necessary. Our claim for medical expenses was settled easily and quickly. Unfortunately a cruise booked several months ago had to be cancelled recently due to a medical problem. After submitting relevant documents our claim was settled speedily and efficiently. This company is certainly to be recommended and we will never consider another company for our future travel insurance requirements. Their premiums are excellent value and website easy to negotiate when setting up.
Took out a policy with SCTI following a heap of research. The policy was to cover an extended trip to North America. The coverage offered by SCTI was second to none (I read many PDS' to come to that conclusion). Unfortunately, we lost a camera towards the end of our trip. We claimed through SCTI who honored the claim. There was a slight delay in processing the claim as it was put in over the holiday period. The claim was as simple as filling in an online claim form and submitting some supporting documents. Without a doubt will use again.
Don’t bother with the other companies......
Southern Cross have been our insurer for many years and we have always been treated well by them.
We’ve had previous claims that have always been settled.
This year we didn’t even make it out of the country as we had to cancel, and we got all our pre-paid holiday expenses back (except for the excess).
They are easy to talk with, always available and always keep you up to date with the progress of your claim.
We have recommended Southern Cross to many friends and have no hesitation in using them again.
Keep up the good work, why would you go anywhere else?
Questions & Answers
please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland
ringing for 3days holding for hours need some reassurance leaving on 11-03-2020 for a trip to Vietnam already have a policy with you would like to ask some questions. Barry Sutherland ring 02 49283156
I am having a similar problem with a different company (I want to apply for insurance but their site is crashing). Obviously they are being hit by people panicking.
As you can already see they don’t now reply in this Review site but I did notice they have website updates. Suggest you check for alternate contact.
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