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Southern Cross Travel Insurance

Southern Cross Travel Insurance (page 4 of 138)

4.7 from 2,745 reviews

Reviews

4.7

2,745 reviews
5
(2,327)
4
(233)
3
(37)
2
(25)
1
(123)
  • Value for Money
    4.4 (259)
  • Transparency
    4.4 (206)
  • Customer Service
    4.4 (247)
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Matt

MattGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Worst Ever Experience

published
Gina Jones

Gina JonesSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Perfect Travel Insurance

published

I travel extensively and always choose Southern Cross Insurance. It's perfect for my needs at a competitive price. Claiming was fast and easy. Highly recommend and wouldn't use anyone else

Great Service

published

This was my first time claiming on travel insurance after a theft on an overseas trip. I expected a complicated and drawn out process, but SCTI put all of my fears to rest. Their service is excellent, their processes were clear and straightforward, and my claim was processed quickly and fairly. I will absolutely be a return customer for future trips, and am very grateful for how well my claim was handled.

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Gabi Pulla

Gabi PullaNortheast, VIC

Review

published

Absolutely no issues at all, good value for travellers over the age of 60. No hassles at all and easy to take out the policy on line. Thank you all

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Gabi Pulla, thanks for the lovely review! All the best, Pepper@SCTI

Carl

CarlGreater Melbourne (Metropolitan), VIC

Highly recommend.

published

I had 3 days stay in a Chinese Hospital costing over $10,000. SCTI answered the phone no matter what time of the day and liaised with the hospital. Filled out a couple of forms when i returned to Australia and the matter was sorted out in no time. They covered the full cost.
I very rarely leave reviews but felt i should because of the great service they provided.

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Carl, I'm sorry to hear that you were unwell while in China. I hope you're recovering well. Thank you for the lovely feedback and for taking the time to share this with others. All the best, Pepper@SCTI

Mickey

Mickey

  • 4 reviews
  • 5 likes

Is this clause a "Get out of jail free" clause???

published
amc1234

amc1234South East Queensland, QLD

  • 2 reviews
  • 1 like

Disappointed with Claims Proccess

published

Have used SCTI before but never had to claim until booking replacement flights 3 weeks ago. After claim message saying they needed 9 business days, it's now 3 weeks later and they haven't even assigned someone to the claim and keep saying call back next week and blaming glitches. Out of pocket $4,000 and have had no help from SCTI.

2 comments
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi amc1234, I'm very sorry about the delay in processing your claim. Can you please send us an email at info@scti.com.au with your claim number or policy number, and we'll have a look into this for you. All the best, Pepper@SCTI

amc1234
amc1234

Every time I email I get a notice saying it will take 3 business days for a reply, so would rather not add more waiting time to this again.

Kezawei

KezaweiSouth East Queensland, QLD

  • 2 reviews

Another great Southern Cross Travel experience

published

We always use Southern Cross Travel for our Travel Insurance and it is always seamless. We have used this company multiple times and have never had a bad experience. No problems on our last few trips however when we have had to make a claim in the past it has always been actioned promptly. Policies are so easy to set up and communication is always prompt. Couldn't recommend this company highly enough.

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Kezawei, thank you for your kind review and continued loyalty. We look forward to covering your next adventure, Pepper@SCTI

Kim H.

Kim H.Greater Melbourne (Metropolitan), VIC

Trying to get travel insurance

published

Tried multiple times ( ie 9 times) to get travel insurance, each time the web site told me it had timed out ( even though I rushed through the filling out of forms in the end)
I haven’t had a problem in the past...but now I have to look for another insurance agent!

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Kim H, we're very sorry about the issues you experienced on our website. We've now fixed this technical glitch. If you need any assistance, please call our team on 1800 196 484, or email us at info@scti.com.au. All the best, Pepper@SCTI

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Jeff Swann

Jeff SwannWide Bay-Burnett, QLD

  • 2 reviews

Perfect cover for our trip, good value

published

Although we have used Southern Cross Travel Insurance a number of time we have been fortunate and have not had to make a claim. We have always been kept up to date with happenings in the travelling world and feel sure that if we did have to claim we would be looked after by the team

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Jeff, thank you for taking the time to share your feedback with the Product Review community. We hope to hear from you when you’re ready for your next holiday, Pepper@SCTI

M El-saafin

M El-saafinGreater Melbourne (Metropolitan), VIC

Insurance means no worries

published

I'm Lucky for not having any claim which means my trip was successful and has no issues or problems. Reading the other people comments, make me feel that I picked the right one.

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi M El-saafin, I’m happy you could travel with peace of mind, knowing you were covered by SCTI. Thanks for choosing us, Pepper@SCTI

  • Verified customer

Great service and claims process

published

After an unexpected death in the family, we had to adjust our flights and incurred a cost to do so. The SCTI team were very helpful and understanding, and the claim process was very simple.

laura m.

laura m.Greater Melbourne (Metropolitan), VIC

Fantastic Service

published

SCTI were extremely helpful when my flights were cancelled the night before departing for my trip, I contacted them regarding booking new flights and they were helpful in checking my policy. The claim process was straight forward and prompt. I will definitely be taking out future policies with SCTI again.

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Laura,thanks for sharing your experience - it's great to hear your feedback. We look forward to covering your next adventure, Pepper@SCTI

NannaCinta

NannaCintaGreater Melbourne (Metropolitan), VIC

Woeful Service

published
2 comments
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi NannaCinta, I'm very sorry you have not heard from us regarding your claim. Could you please email us an with your claim number and we will investigate this for you. We look forward to hearing from you, Pepper@SCTI

NannaCinta
NannaCinta

I have emailed a number of times already

Gun

GunSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

Exceptional service

published

Used Southern Cross for our travel insurance several times. Last year had to claim when a fall resulting in a cracked rib made a hospital visit necessary. Our claim for medical expenses was settled easily and quickly. Unfortunately a cruise booked several months ago had to be cancelled recently due to a medical problem. After submitting relevant documents our claim was settled speedily and efficiently. This company is certainly to be recommended and we will never consider another company for our future travel insurance requirements. Their premiums are excellent value and website easy to negotiate when setting up.

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance
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Moondyne

MoondynePerth, WA

  • 3 reviews
  • 3 likes

Outstanding.

published

Took out a policy with SCTI following a heap of research. The policy was to cover an extended trip to North America. The coverage offered by SCTI was second to none (I read many PDS' to come to that conclusion). Unfortunately, we lost a camera towards the end of our trip. We claimed through SCTI who honored the claim. There was a slight delay in processing the claim as it was put in over the holiday period. The claim was as simple as filling in an online claim form and submitting some supporting documents. Without a doubt will use again.

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Moondyne, thanks for taking the time to share your feedback. It's great to hear that your claiming experience was a positive one. We hope to hear from you when you’re planning your next adventure, Pepper@SCTI

Barry

BarrySouth East Queensland, QLD

  • 3 reviews

Don’t bother with the other companies......

published

Southern Cross have been our insurer for many years and we have always been treated well by them.
We’ve had previous claims that have always been settled.
This year we didn’t even make it out of the country as we had to cancel, and we got all our pre-paid holiday expenses back (except for the excess).
They are easy to talk with, always available and always keep you up to date with the progress of your claim.
We have recommended Southern Cross to many friends and have no hesitation in using them again.
Keep up the good work, why would you go anywhere else?

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance
Tuong R.

Tuong R.Greater Melbourne (Outer), VIC

  • 4 reviews

Support when you need it

published

Due to family health issues we had to make a cancellation to our big holiday. No questions asked and we had the full amount brought back. Thanks for making it easy and seamless. Would use again.

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Tuong R, I'm sorry to hear about the circumstances that led to your claim. Thank you for the lovely feedback and for taking the time to share this with others. All the best, Pepper@SCTI

Adva

AdvaPerth, WA

  • 2 reviews
  • 2 likes

A company that doest fail you.

published

Second time I chose to use that company for my travels.This time I had to make a claim in regards to my iPhone 8 that got stolen or lost. My claim was settled quickly and efficiently in the most positive way I couldnt be happier.

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance
cavalierskye

cavalierskyeMetropolitan Adelaide, SA

  • 3 reviews
  • 2 likes

Wonderful service

published

We had to cancel our holiday due to the typhoon and Southern Cross rapidly assessed our claim and paid us the amount we requested.
We would definitely insure with them again.

1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Cavalierskye, I'm sorry to hear that you had to cancel your trip due to the typhoon. Thank you for the lovely feedback and for taking the time to share this with others. All the best, Pepper@SCTI

Page 4 of 138
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Questions & Answers

barry sutherland

barry sutherlandasked

please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland

2 answers
barry sutherland
barry sutherland

ringing for 3days holding for hours need some reassurance leaving on 11-03-2020 for a trip to Vietnam already have a policy with you would like to ask some questions. Barry Sutherland ring 02 49283156

Bent O.
Bent O.

I am having a similar problem with a different company (I want to apply for insurance but their site is crashing). Obviously they are being hit by people panicking.
As you can already see they don’t now reply in this Review site but I did notice they have website updates. Suggest you check for alternate contact.

barry sutherland

barry sutherlandasked

please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland

2 answers
barry sutherland
barry sutherland

barry sutherland

Bent O.
Bent O.

As above

Barry S.

Barry S.asked

please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland

1 answer
Bent O.
Bent O.

As above

Get an answer from our members and Southern Cross Travel Insurance representatives

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