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Southern Cross Travel Insurance

Southern Cross Travel Insurance

4.7 from 2,747 reviews · View Statistics

Reviews

  • Value for Money
    4.3 (14)
  • Transparency
    4.5 (13)
  • Customer Service
    4.4 (14)
  • Claim Resolution Time1-2 weeks (1) and 2-4 weeks (1)
  • Claim ApprovedYes (1) · No (0)
Previous
Next

Prompt service

published

We have used SCTI before but have never made a claim. This time we made 2 claims and both were assessed quickly and fairly and money deposited in our account.
We will definitely insure with them again.

Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea) and Europe
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
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1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Geoff, thanks for sharing your experience - it's great to hear your feedback. We look forward to covering your future travels, Pepper@SCTI

No insurance fuss or issues!

published

SCTI is competitively priced & no fuss with all several previous policies. Have no claims, but airports have rough baggage handling practices resulting in some unfortunate baggage damage! We are satisfied with choosing SCTI in our future travel plans.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Yohann-Linda Vilinskis, thanks for sharing your experience - it's great to hear your feedback. We look forward to covering your future travels, Pepper@SCTI

JOS

JOSGreater Melbourne (Inner), VIC

  • 5 reviews
  • 2 likes

Never needed to claim

published
Incentivised ReviewNo
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Jos, thank you for your feedback regarding our TravelCare product, I will pass it over to our team here at SCTI for consideration. All the best, Pepper@SCTI

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Bozena

BozenaNorth-West & West coast, TAS

  • 2 reviews

great travel insurance

published

It was the first time I have used the SCTI and in the future I will use SCTI again.
Good value and I really appreciate the follow up before and after the trip as well.
I have never experienced anything like this from another insurance companies.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Bozena, thanks for taking the time to share your feedback with the Product Review community. All the best, Pepper@SCTI

Geoff

GeoffAustralian Capital Territory

Looking good.

published

I can online rate SCTI 4out of 5 because while my policy was easy to arrange and was good value, fortunately I have not had to claim in any of the five or six times we have used SCTI.
I have the feeling however from the tone of dealings with SCTI that they would be there should the occasion arise. We have already taken out our next cruise cover with them.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia, East Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Geoff, thanks for taking the time to share your feedback with the Product Review community. Safe travels, Pepper@SCTI

Barb

Barbmelbourne

Excellent

published

Easy to understand during purchase of policy. Fortunately all went well ,so no need to claim anything this time, although I have previously and it was a positive outcome for us.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Barb, I'm glad to hear that your recent trip overseas went smoothly and you didn't need to claim. Thank you for taking the time to share your feedback with the Product Review community. All the best, Pepper@SCTI

zed

zedIllawarra, NSW

Very good

published

This is the first time I used Southern cross insurance. I had pre-existing medical conditions, so the price went from the usual $180.00 to $490.00. I did not need to claim, so can only review the setting up, which was very easy and straightforward. I think I will use Southern cross insurance again.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Zed, thank you for taking the time to share your feedback with the Product Review community. We look forward to covering your future travels, Pepper@SCTI

katybee

katybeeMid North Coast, NSW

  • 2 reviews
  • 1 like

Regrettably I had to cancel

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Never had to claim but...

published

Second trip with them - never had to make a claim but they appear to make it so easy if we had to. Definitely feel they on my side when we travel. The whole process and competitive price means I will use them again.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi PDI, thanks for the lovely feedback and for taking the time to share this with others. We hope to hear from you when you're planning your next holiday, Pepper@SCTI

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Keith White

Keith WhiteWide Bay-Burnett, QLD

  • 2 reviews
  • 1 like

No Claim

published

First time with S/C but after many previous trips, glad to have found them.
Competitive price on full coverage was my reason for using them, will do so again next trip.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Keith, I’m happy you could travel with peace of mind, knowing you were covered by SCTI. We look forward to hearing from you when you're planning your next adventure, Pepper@SCTI

Jenny T

Jenny TSydney, NSW

  • 5 reviews
  • 1 like

Straightforward & affordable travel insurance

published

Have just returned from overseas trip & was fortunate to not have reason to claim on my insurance. Have purchased Southern Cross travel insurance. 3 times now. As I have pre- existing conditions I do have to pay extra premium but I feel the cost is reasonable. Applying online is easy & if you have any problems you can always phone them. Would buy again.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Jenny T, I'm glad to hear that your trip went smoothly and you didn't need to make a claim! Thanks for taking the time to provide us with feedback. All the best, Pepper@SCTI

Easy to use and very thorough

published

We have just returned. No need for a claim. But the Pre and Post departure contacts were useful. Policy was easy to set up even with a pre existing condition

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Watto, its good to hear that your trip went smoothly and you didn't need to make a claim. Thanks for taking the time to provide us with feedback. All the best, Pepper@SCTI

Ralph

RalphSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Won't travel without SCT cover

published

We have used SCT a number of times and thankfully we have not had cause to claim, however we are happy with the price quoted and yes we would use SCT when next we travel overseas. Many thanks.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Ralph, thank you for your lovely feedback. We look forward to covering your future adventures, Pepper@SCTI

Chris Coates

Chris CoatesSouth East Queensland, QLD

  • 3 reviews

Pre existing conditions cover

published

I have used SCT twice. Primarily because they are the only insurance company prepared to cover me for my pre existing health condition. The on line health questionnaire is easy to use and the associated increase in premium is promptly displayed.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Chris Coates, thank you for you feedback. It's good to hear that you found the online medical assessment easy to use! All the best, Pepper@SCTI

Wayne Fitness

Wayne FitnessHunter Region, NSW

cost and other things

published

Have used your product for all my trips so far I thought the cost this time for a 5 day trip to a safe country was a bit steep. finish

Incentivised ReviewNo
Claim MadeNo
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Wayne Fitness, thank you for taking the time to provide us feedback regarding our premiums - I will pass this feedback over to our team for consideration. All the best, Pepper@SCTI

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Would use again. Prompt and reasonable settlement, flexible if claim is not fitting the standard templates/procedures.

published

Flexible and prompt settlement of a lost item claim. First time user. Returned from overseas with lost iphone and airpods. On the downside, claiming is solely online, and you don’t get sent a copy of the data/info sheet you submit, so in the event of a dispute there is no copy for you. You then send confirmatory paperwork by mail - receipts, reports etc. 4 stars because of the online only issues.. Being able to start a claim by phone would be a nice option (elderly, technophobes, no internet access etc.) Would use again.

Value for Money
Customer Service
Incentivised ReviewNo
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 weeks
Type of ClaimLost/Stolen Property
Claim ApprovedYes
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi David B, I'm sorry to hear that you lost your iPhone and air pods on your last journey. Thank you for your feedback regarding our claiming service, I will pass this feedback over to our team for consideration. All the best, Pepper@SCTI

Great Insurance cover for piece of mind.

published

Great that they cover a wide variety of things. This was only one of two that covered what I needed to cover and this insurance company was less expensive than the other company. It was great to know that insurance cover was there to use if needed.

Insurance claim madeNo
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi European Traveller, thank you for your sharing your feedback on Product Review. I’m happy you could travel with peace of mind, knowing you were covered by SCTI!
All the best, Pepper@SCTI

Bill

BillMetropolitan Adelaide, SA

  • 2 reviews

The Drifter

published

I have used SCTI, once,no claim made, found them to be quite good and informative. Actually received refund for an incorrect ad on premiem. Showing honesty and integrity.

Insurance claim madeNo
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Bill, thank you for sharing your feedback - its great to hear your holiday went smoothly and you didn't have to make a claim. All the best, Pepper@SCTI

Martin

MartinPerth, WA

  • 3 reviews
  • Verified customer

Well done SCTI

published

Fortunately we did not have to claim so unable to comment on that side. However, we were pleased to be able to get a policy for a pre-existing health issue and at a competitive price. Many other travel insurance policies wanted to exclude this from their policies. Interesting that if we lived in the UK we would have access to many policies who do not seem to consider diverticulitis as big a deal as Australian travel insurers. Well done to SCTI.

Insurance claim madeNo
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Martin, thanks for your feedback. I'm glad to hear that your trip went smoothly and you had no reason to submit a claim. I'm pleased to hear we were able to offer you cover at a competitive price. All the best, Pepper@SCTI.

Briza

BrizaGreater Melbourne (Outer), VIC

Claim with STCI

published

Had my wallet stolen in Rome very pleased with STCI claim was done and outcome very good most definitely insure with STCI again

October 4th 2019 Update: New Zealand trip

Good rates and easy to use site would use again if travelling . They emailed me after the trip to see how we went and there was even a part if we wanted to claim

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
1 comment
Southern Cross Travel Insurance
SCTISouthern Cross Travel Insurance

Hi Briza. I'm very sorry to hear your wallet was stolen in Italy - how frustrating! Thank you for the lovely feedback and for taking the time to share this with others. We look forward to covering your next trip. Katie@SCTI

Page 1 of 12
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Questions & Answers

barry sutherland

barry sutherlandasked

please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland

2 answers
barry sutherland
barry sutherland

ringing for 3days holding for hours need some reassurance leaving on 11-03-2020 for a trip to Vietnam already have a policy with you would like to ask some questions. Barry Sutherland ring 02 49283156

Bent O.
Bent O.

I am having a similar problem with a different company (I want to apply for insurance but their site is crashing). Obviously they are being hit by people panicking.
As you can already see they don’t now reply in this Review site but I did notice they have website updates. Suggest you check for alternate contact.

barry sutherland

barry sutherlandasked

please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland

2 answers
barry sutherland
barry sutherland

barry sutherland

Bent O.
Bent O.

As above

Barry S.

Barry S.asked

please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland

1 answer
Bent O.
Bent O.

As above

Get an answer from our members and Southern Cross Travel Insurance representatives

Details

CategoryTravel Insurance
UnderwriterSouthern Cross
Maximum Age Covered 101 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$15,000
Emergency Dental$750
Pregnancy (max weeks) 20 weeks
Resumption of Journey Not Included
Hospital Cash Allowance$3,000
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of Income$6,500
Permanent Disability$25,000
Luggage & Personal Effects
Theft of Cash $500 (as part of Travel Document cover)
Delayed Luggage $1,000 per person, $5,000 per journey
Credit Card FraudNot Included
Travel Documents / Passport $1,000
Maximum Single Item Limit $3,000 (Laptop, Tablet, or Camera)
Luggage & Personal Effects $25,000
Ancillary
Personal Liability A$1,000,000
Rental Vehicle Excess $5,000
Motorbike / Moped Coverage Optional for motorbikes up to 200cc
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseIncluded
Adventure Not Included
Snow / SkiOptional Extra
ManualDownload manual

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