Great service in time of need
We travelled a lot over the years and for the last few years have used SCTI. In March 2020 we had to cancel a trip to the US for non-COVID related reasons. The process to have our airfares refunded was easy and quick. All up it was a painless experience, done online and by email instead of sitting on a phone for hours. For an insurance company, I was hugely impressed.
If only all companies were like this one...
We are regular travellers and have used SCTI for many trips over several years. Initially we were drawn in by their competitive price but after making a few claims over this time we are now loyal customers. This time we had been waiting for some refunds to be approved for several non refundable fares with various airlines, these were approved only last weekend so we couldn't cancel our travel insurance until we knew we wouldn't be making a claim. However nothing could have prepared us for the email we received mid week asking us to submit a ref...und request via a simple link so that they could process a full refund on our unused travel policy. Considering we have been battling several suppliers for refunds over almost 6 months, we were delighted that SCTI were proactive in initiating contact with us regarding the refund, making it so easy to submit the refund request and processing it so quickly that funds were refunded into our account within 48 hours. We don't need to look elsewhere for travel insurance.
Great customer care and prompt clear communication
I have used SCI on 2 occasions. The big test of any insurer is when you make a claim and fortunately I have not had to do so with either policy but when I had to cancel my policy due to Covid restrictions, the communication was friendly, professional and they refunded my premium promptly and without issue. Their rates are competitive, their online platforms are easy to use and their communications have always been prompt. I will be using them for my next trip without question.
Not your average insurance company!!
Have been a customer for many years, our claim was kept open until all our refunds came back from tour, air and cruise companies.
We were emailed monthly, to see how we were going with our refunds, our last refund was 0n 19/7/20, after emailing SCTI today, 21/7/20 we received our balance or shortfall this afternoon, same day !! For me, this is extraordinary for any insurance company, well done SCTI.
PS. thank you Sarah from claims !!!
Easy application and good value
Have insured with SCTI over several years now. Applying remains simple and the cover is still great value. I have only ever needed to claim once but the cover is well worth the peace of mind.
- Verified customer
Stand-up company. full premium refunded as travel cancelled due to covid
Appreciate SCTI to refund our premium paid for as our trip was cancelled. It was refunded quickly as well as waiving the usual $35 admin fee. Appreciate companies that try to assist customers during bad times.
Don't travel without it.
Easy to set up. Easy to claim online when we supplied all the details required. Easy to clarify any questions we had over the phone. We rented a car for two months in New Zealand and unfortunately scraped one wheel against the curb. The rental company charged us and we made a claim on our travel insurance which was dealt with very efficiently to our satisfaction.
Jemma is a valuable GEM!!!!!
I booked a trip to Bali for my husband and I in Sept 2019 taking out a SCTI policy at the same time. We were departing early May 2020 as this was in celebration of his 60th birthday. Unfortunately due to the Covid-19 virus I had to cancel our trip. I submitted my claim with SCTI and within a couple of days was contacted by the SCTI case manager named Jemma. Right from the onset Jemma was very clear and thorough in what I needed to do in order to have my claim assessed. I was able to obtain the documentation she required, and within a couple of ...weeks Jemma was able to confirm that my claim for a refund was approved. I must say Jemma's level of customer service was first class. She was very attentive and efficient every step of the way. Nothing was too difficult for her and she ensured that I understood the process right from the get go. I have been a loyal customer of SCTI for many, many years and with the level of service provided by Jemma, why would I go elsewhere?? Thanks so much Jemma for making my travel insurance claim experience so seamless. You've been AMAZING!!! Thanks so much Regards Daria
Quick easy claim process
Used Southern Cross travel insurance for our Bali trip. My daughter required medical assistance whilst we were away. Came home, claimed online which was a very easy process. Received an email today saying the claim was approved and all medical expenses were refunded. It appears they chose to waive the $100 excess too. Thank you, I will definitely use Southern across for all future travel insurance (when the world goes back to normal!)
Great Travel Insurance
Would not use any other insurance company. Luckily did not need to claim on this trip. Unfortunately have claimed in the past and they were excellent to deal with; everytime we spoke with SCTI they were prepared : had liaised with medical teams overseas and had a plan of action in place. Communication was excellent.
First time we have used this inurance provider and found them excellent to deal with. Prompt replies to our queries. Would recommend them to anyone. Above our expectations. Great service.
Wouldn't go with anyone else
Ive been using scti for all my previous travels and have never needed to make a claim, until my most recent trip to Vietnam! With the required information provided (receipts and police reports) I was able to have my claim processed within a few weeks and had my funds received within a months time
I highly recommend SCTI. I disembarked early from a cruise ship because of the coronavirus fears and changing ports, put in a claim 3 weeks ago, and this morning was advised that they have covered all my costs. Sarah, the Claims Assessor, was excellent. Will only use SCTI for future travel insurance. Thank you
I highly recommend this company, prompt claims process, good value for money, even with existing medical conditions,great choice of coverage especially for cruisingextra cost very reasonable for two extra medical conditions.
No one should leave Australia without travel insurance.
my policy was accepted on line, and was great value for money. I paid for twelve months not expecting to claim as I'm a reasonably healthy person, but with the current virus I couldn't travel overseas as planned in October. My claim has been viewed and settled within a few weeks. I'm so pleased.
This is why you take out travel insurance
Due to unforeseen circumstances it was necessary for us to lodge a claim. Because we took out our policy the moment we booked our trip our policy covered us fully.
Fantastic service and amazing helpful people
Had to cancel on 27th February at start of Coronavirus outbreak
Only took three weeks to resolve which
regarding the timing just fantastic Had one call for confirmation purposes
Have used before and will again when travel resumes and easy to set up
Cancellation of policy
Had to cancel my policy with them as we were no longer travelling overseas due to the corona virus. They cancelled the policy with no dramas and even waived the cancellation fee
Great service and customer support
I was a bit scared as never heard about SCTI before. But thanks to the people for the reviews helping me to decide. I am glad that we choose SCTI. Did lodged claim, which was approved within 1-2 weeks. Great customer service. Well recommended.
Perfect cover, for a perfect trip.
Set my excess amount and was very happy with cost for the 6 days.
I have used SCTI before and have had to make a claim due to a lost phone and they resolved this very quickly for me.
I have used them for around 7 years (maybe 6) and will continue to use them.
Questions & Answers
please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland
ringing for 3days holding for hours need some reassurance leaving on 11-03-2020 for a trip to Vietnam already have a policy with you would like to ask some questions. Barry Sutherland ring 02 49283156
I am having a similar problem with a different company (I want to apply for insurance but their site is crashing). Obviously they are being hit by people panicking.
As you can already see they don’t now reply in this Review site but I did notice they have website updates. Suggest you check for alternate contact.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.