Southern Phone ADSL

My landline went suddenly dead on the 2nd July. However, the ADSL still worked. How? They're on the same line. I complained to Southern Phone about the landline, using 'chat' function. It achieved nothing. I used the Southern Phone email and had a satisfactory reply. The technician found the fault in the local exchange yesterday, 13th July, and fixed it. He came to my house to check my landline was working. That was much appreciated.

Closed my account and paid my bill. Got sent some random bill and questioned it. Got told that it had been sorted and closes was a mistake and now have received a notice from a debt collector. Absolute bunch of idiots.

I previously gave Southern Phone a bad review, because of the ridiculous wait times on the phone and the long response times via email. It is unfortunate, because in all the 3 or more times that I have actually got connected with real support personnel, I have been very pleasantly suprised by their polite and intelligent resolutions. They are badly let down by the system that sits between them and us. The ADSL service that I was using was always 100% reliable and met expectaions. I encourage other users to remain patient with the support system...

I currenlty reside in the blue mountains and as soon as there even a hint of rain the internet drops out kinda like sydney trains haha. I used to live in penrith and i swear could have a flood and still be streaming my favourite show while floating around my backyard

Most of the time I would just use my phone internet because the southern phone internet wouldn’t load.

Service was aweful too. You had to jump through loops to get anything done. The only time you would get a quick response was if you had missed a bill.

They have been double charging me for months, took $700 out of my account in 1 hit, and are unreachable to fix this issue via email. I've called and been promised a fix, to date this has been going on for 3 months!!

Dealing with Southern Phone was the absolute worst I have ever experienced. Like @mckgnao who posted on 21/11/2020, I am still being billed for an ADSL service that was canceled in August 2020. They even dredged up ridiculously bogus charges that I refused to pay - the last time that occurred I demanded that the CEO send an apology to me but, of course, that was never going to happen. It's such a shame because the previous owners of the company (MyNetFone) were excellent in all respects. All I can say is that I am glad that I never agreed to allow direct debit when Southern Phone took over, otherwise I would be having to spend countless more hours waiting on hold and sending email messages to get my money back.

On Oct 12, 2020, I submitted an online request to have my landline and ADSL2 internet bundle disconnected and my account closed. I received an automated email response saying the request was received. On Oct 15th, I sent a follow up email asking for confirmation that my account was closed. I got no response to that email. On Oct 22 I was sent a bill for $80 covering a period when the account should have been closed. I contacted the company again via online chat (I have kept a copy of the transcript) and they told me the account hadn't been clos...

Since having my ADSL disconnected in June and going with another NBN ISP, I have been trying to get Southern Cross to close my account, but the bills keep coming, and I've spent far too much time explaining the same issue to their customer service team. They've told me their billing department is somehow separate from their customer service, which seems a rather large problem. I've been assured multiple times that my issue is resolved, account closed, no more invoices, but then the fee is deducted from the my credit card anyway – even after the...

Dreadful Customer Service. It took weeks to get a reply. Finally, the excuse was she was on long service leave, so I assume only one person in the office. Then they followed that up with a feedback form "Your feedback is very important to us", which I rated as bad, to which they replied with another feedback form. And they keep doing this, at the moment I'm up to form number 10.

I cancelled my ADSL 3 days before our monthly bill cycle. I made sure they cancel it as I dont want to receive another invoice after I settled my last invoice. And guess what I received after a week?- BILL for the next month. I rang and patiently waited for more than an hour just to speak to someone. I was assured that bill was waived. After couple of days I received another bill and now with service charge. I rang and again waited for an hour until Amy answered my call. Again she said she will waive the invoice. I asked her to make sure she do...

Absolutely terrible service. I cancelled my account mid July and have been charged 3 times since then, even after being told that there was an accidental charge and that I would be credited for this. Instead of the credit, I have been charged again, along with a "late fee". I have emailed multiple times with no response, and have been on hold for over an hour with them.

Moving residence so contacted Southern phones ~ July 12th. Asked if we could suspend the account as we were vacating the existing unit and our new house would not be ready until xmas. Since then I was billed another $55 in August despite the fact we had left over a month ago. Rang and complained and the bill was reduced to $27.50 and a credit was to be raised. Then September received another bill for $27.50 rang and was told it was a mistake and I was to receive a credit. and the account was cancelled forthwith to avoid further charges. Now Oc...

Only problem was waiting on phone for an answer I was number37 so I hung up next day I was number 15 so I stayed and it took 15minutes to get through

Had a lot of problems with speed/disconnections so moved to another provider. Have been charged for the last three months since leaving despite calling them 4 times about it. They don’t answer emails and can’t help over the phone. Going to have to dispute the charges on my credit card and go via the ombudsman to get my money back - a lot of trouble that they could have prevented!