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Very useless staff and long waiting time
This is onne of horrible companies I have ever seen working in Telco.l, just wonderring how they survive!!
My service been migrated back and forth to MNF and there is no explanation for it. Useless staff and script readers, more than 50 mins waiting time on each call.
I have no Internet for 2 weeks and they still don't exactly know what they are doing. Been promissed multiple dates that my service will he restored but still nothing happened.
If you're not capable of handling customers properly, you must not get more from MNF or others.
It's is absolute waste of time and money. I'm going to cancel the service asap.
Very poor customer service
On Wednesday 4/9 we had no internet called southern phone got through ok the chap said he would get technical support to ring on Thursday my husband stayed home all day no phone call I had called three times during the day waiting 30 minutes no answer Friday I called from 2.11 waited until 3 pm to get through still a effort to get any support stating it was my fault even though I had been deducting payments still no internet after 3 days what crap customer service
Worst Provider Ever and Absolutely no Customer Service
Like other who have left reviews, my Mynetfone account was sold to Southern Phone. I experienced issues with billing and now we have had no internet for over a week. Each time you contract them, there is usually a wait in excess of 30 mins to even get someone on Chat. They have not followed up on fixing the connection and do not answer basic questions. When you ask to speak to a supervisor, you are told there isn't one on duty. I was told by their Technician that it would be resolved within 48 hours - he started it would be much quicke...r than 48 hours, but at a maximum. However, when speaking to Southern Phone after 48 hours, the worker advised it was 48 BUSINESS Hours. This is the same worker that says their is no supervisor on duty and refused to request a supervisor to call me. It has been over a week with no internet and from talking to Southern Phone again this morning they cant even tell me what they have done to fix it. I would assume nothing. Southern Phone has no customer service - save your money and stress levels, go with another provider......
Worst provider ever
Like others, I'm a previous MyNetFone customer that was unlucky enough to be thrown into this mess with Southern Phone. Firstly, I received an invoice recently that included a VOIP service that I had previously cancelled with MyNetFone years ago and I have been attempting to dispute the charge and get it removed but I was told to wait 48 hours from the billing team for a response which I never received. The online chat is almost useless because it keeps telling me that operators are busy and to leave my e-mail address. I've done that but still ...no reply. Secondly, my internet has been down for 5 days straight and the only time I could get a person to speak to, my call was disconnected while I was being transferred to tech support. I would love to cancel my entire service with them if I could just get someone to talk to on the other end.
- Verified customer
No right to call themselves an Internet Service Provider
MyNetFone sold my account along with many others to Southern, who it seems are incapable of servicing the accounts that they bought.
I had reliable internet with MyNetFone. Now since Southern Phone has taken over, somehow my phone has been disconnected and the ADSL codes dropped from my line meaning I have no connection.
After a week, I still have no internet, and no-one from SP contacts me to provide updates.
If I call, I will be on hold for at least 30 minutes, as long as 1 hour. As I type this I've been waiting for 90 minutes to get a chat response, and now they are finally offline.
I can't even contact them to cancel a service, which doesn't even work.
Please stay away from Southern Phone - 100% irresponsive - 100% frustrating - Need to be reported
Our ADSL internet service recently got transferred from mynetphone to Southern Phone. This happened entirely out of the blue and all we got was a notification email.
This happened to coincide with us moving out of our property and going overseas. When submitting a cancellation request with mynetphone, they said it was too late and we needed to do it through Southern Phone. Here's where the problems started. Wrote them an email with a cancellation request - got some unrelated automated email request saying to please call them back. Have tried ...about 4 times and gave up after being in the waiting line for more than 45 minutes - who has this amount of time available these days - unaccaptable. Have since wrote them several emails telling them to please contact me directly via email to process the cancellation. All they do is suspended our service (which we do no longer need anyways) and to keep on sending a growing internet bill. It's now 200AUD that they want. Currently in waiting line trying to resolve the issue - same thing..... Does anyone here know if they can sue or report me for an unpaid bill for a verbally already cancelled and suspended (on their end) service? I'm keen to take this to the ombudsman.
I was migrated from mynetfone and unfortunately have been disappointed with the service ever since
1. Terrible communication during migration. I only knew it had been completed when the internet wasn't working and tried getting assistance from mynetfone.
2. Incredibly long wait times on the phone when seeking assistance, often up to an hour, however on last occasion my call was picked-up straight away
3. Due to their error they didn't bill me for the first 3 months, then billed them all at the same time
4. Suspended my service 3 days after I r...
You can't contact them
I was a customer of My Net Fone. Apparently SP took over the telephony side of MNF. I did not know until problems started to arise, with my telephony and internet.
To try & make contact with them is a joke; you are kept in a Q for 30 minutes, if you hang on. They need more CSO to answer phones. I have been without a landline for 3 days (that's how long it took to make contact with them). I'll give them credit that when you do make contact it is with an Australian in Australia, not someone in Madras, Bangladesh or the Philippines. They did sort out the problem once I was able to speak to someone!
Ever since the migration from mynetfone (zero problems for years) the adsl has constantly dropped out. Tonight it’s been 5 times in the last 2 hours. Now there’s nothing.This happens every day. I’ve lost count how many times, and how many days I should be reimbursed for their awful service. Tech crew have been out to fix the problem and yes, they did find a problem in the connection down the street. But it’s kept happening. I’ve called again. Tech guy literally told me that he’s totally fine with the idea of me going elsewhere for my internet,...that it was the cable (lol-What a coincidence) , and that Optus would charge me for a “false claim” (which it isn’t) . New cable. No change. Called again. I’ll wait for the tech crew to contact me tomorrow. I won’t hold my breath.
- Verified customer
Poor Service, Poor phone service, poor support
1. Moved southern phone to them from mynetphone
2. The phone voip stopped working
3. The internet was slow and vpn didn't work
4. Support requests - take 40 minutes to get them on the phone and their staff is not attentive to issues
5. Support requests get resolved after 3 weeks
Long wait time 2 hrs+. Fixed soon after problem logged. Continually experience long wait times with frequent dropouts and having to start procedure again. Fault lies with inadequate staffing. Whole service needs a shakeup!
Bad, very bad
Dont join southern phone. Save your sanity. Like others- my adsl goes down and keeps getting suspended due to 'unpaid bills'. The irony is that the company cant send me a bill and has not, to date , sent me a bill- this despite multiple phone calls and ongoing promises by the people i speak to. Most ridiculously, yesterday , cut off again- called and was told to pay- i asked how can i pay when they have never issues a bill?, they saw sense and restored service with guarantee to leave service on for 3 days and bill would be sent. Service was cut...off 3 hrs later. I called again and requested that the issue be escalated. I was told i was not permitted to do this? huh? where are my consumer rights. This is just the tip of the iceberg of issues i have encountered. further- apparently i am on a 12 month plan. I did not agree to this, nor was i given a choice. (actually, they did issue me one when i first requested end of June- this showed i had $0 owing- i questioned this and was told- yes, i did not have anything to pay. Service was restored and the following day cut off again- when i called and emailed the bill i was told it was a mistake- its been down hill since then). August 3rd 2019 Update: and the pain continues... I wrote a review (bad, very bad) which was replied to by '[name removed]'. Don't be fooled into thinking that this will actually resolve anything- i duly sent details and emailed in response and guess what? a bit=g fat NOTHING!!! its all for show. can you give less than 1 star?
If you’re thinking about joining - just stop right there!
We are another MyNetFone customer who involuntarily got transferred to Southern Phone, and that’s where the problems started.
1) The connection drops out for up to a week at a time about every month and a half.
2) They gave us 1 day to pay the bill before cutting us off (in whose world is that sufficient time?). Admittedly they have now increased this to 14 days.
3) I have only been able to login to my account once. Since then it won’t let me in, so therefore I have to call every time I need assistance, which leads me nicely to my next point.
Had a small problem which was my own fault,with Payment,but was fixed to my satisfaction,without any fuss.When we phoned up the Company the young lass we talked to was great very helpfull.
WORST! Terrible customer service
Southern Phone took over MyNetFone - I received no correspondence about the changeover whatsoever - no letter, no email, no nothing. Then I received a text message from Southern Phone threatening to cut off my internet because I hadn't paid an invoice. I was on direct debit with MyNetFone. Then when I tried logging into my new account my login/account details were incorrect. I have since spent hours on hold to their team trying to sort this out. The only way I received a response was by publicly complaining on Facebook. Avoid at all costs.
stay away from this ISP, worst ISP ever
My subscription was just moved over from another "mynetphone" to "southern phone" for some reason, I think "mynetphone" raised their prices and then just moved over all people that were on old and cheap rates to "southern phone"... they just offloaded their loyal customers to southern phone.
After transfer I was online for 2 or 3 days and was really slow internet that kept dropping out, then for some reason no connection at all for a week... during that week I tried calling tech line but could not get through... even after waiting for more th...an an hour and a half, its like if they had their phones off the hook... and I tried for a whole week and nearly every day their phones were off the hook pathetic... dont believe me, believe the other reviewers... I really hope these guys go out of business...
Absolute CRAP internet service
Continually having problems of no upload, have in the past logged this complaint, was told to conduct a series of speed tests. I had conducted speed tests, but they don't allow the test to be logged if it can't can't complete the full test, so I could only give them a record of successful test, sort of defies logic!
Also have many dropouts for no particular reason, will be changing "carrier", now to actually find a good one that can service this area!? Not sure if the service is even good enough to upload this!!!
Less than 1 star
Normally you cancel and never hear from that company ever again but not in this case. Don't sign up unless you want to continuously tell them you've cancelled (because they've sent out invoices for a service you haven't used, we've had 2 and had to call up and wait on hold for an hour twice to fix the issue from their end). Yes we have nbn through Aussie Broadband(love it). we don't/didn't use SP, cancelled during migration (we rang both mynetfone and SP) and our account has a note on file that it is cancelled. (Staff are great, system is the w...orst and they know it, the blame is at the top.) We got 3 sms saying our service had been restored the other day. Today there was 6 'your services has been suspended due to no payment of an overdue invoice' emails!!!!!! We still have our nbn service through Aussie working just fine. Normally you cancel and never hear from that company ever again (because it's polite and wastes $) but this hasn't been the case. Southern phone sent us 3 sms 'suspended services due to non payment' as i'm writing this on facebook, this has got to be borderline harassment from a company we've not used and would never recommend to anyone. It's likely the invoice doesn't even exist and will be cancelled somewhere in the system... but this is just terrible and it's cost us money to clear invoices that we haven't incurred. I have asked on facebook for them to wipe us from their system so we never get contacted. Can you imagine writing a review for a company that you've only dealt with to clear your name while not even using their service?! The treatment electronically by their system is beyond absurd.
If I could give less than 1 star I would!
We were migrated over from mynetfone earlier this year and from day 1 we have had problems. Slow internet, no connection at all (for weeks), and really long wait times when I have rung to try to resolve the issues. This company are a joke!
Service is lacking
I was a MyNetfone customer who was migrated to Southern Phone back in May this year. Since the migration I have had nothing but issues, not least being able to contact them and receive response to my email and help desk inquiries. I have currently had my service disconnected for non payment of account which has been paid - not only is it before due date, but I sent a copy of the confirmation of payment. Currently sitting on the line waiting to be answered. I phoned right on opening belieiving that there would probably not be a queue, howeve...r 45 minutes have passed, and am not through. There is nothing on the recorded wait message to indicate how long the wait time is. I am so frustrated that almost every week I have to go through this process to try to get a service that I am paying for. They advertise that they are the biggest provider and talk about service. I have yet to experience it.
|Category||Internet Service Providers|
|Standard Monthly Price||$80.00|
|Packages Available||Bundle and Standalone|
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