They have been double charging me for months, took $700 out of my account in 1 hit, and are unreachable to fix this issue via email. I've called and been promised a fix, to date this has been going on for 3 months!!

Dealing with Southern Phone was the absolute worst I have ever experienced. Like @mckgnao who posted on 21/11/2020, I am still being billed for an ADSL service that was canceled in August 2020. They even dredged up ridiculously bogus charges that I refused to pay - the last time that occurred I demanded that the CEO send an apology to me but, of course, that was never going to happen. It's such a shame because the previous owners of the company (MyNetFone) were excellent in all respects. All I can say is that I am glad that I never agreed to allow direct debit when Southern Phone took over, otherwise I would be having to spend countless more hours waiting on hold and sending email messages to get my money back.

On Oct 12, 2020, I submitted an online request to have my landline and ADSL2 internet bundle disconnected and my account closed. I received an automated email response saying the request was received. On Oct 15th, I sent a follow up email asking for confirmation that my account was closed. I got no response to that email. On Oct 22 I was sent a bill for $80 covering a period when the account should have been closed. I contacted the company again via online chat (I have kept a copy of the transcript) and they told me the account hadn't been clos...

Since having my ADSL disconnected in June and going with another NBN ISP, I have been trying to get Southern Cross to close my account, but the bills keep coming, and I've spent far too much time explaining the same issue to their customer service team. They've told me their billing department is somehow separate from their customer service, which seems a rather large problem. I've been assured multiple times that my issue is resolved, account closed, no more invoices, but then the fee is deducted from the my credit card anyway – even after the...

Dreadful Customer Service. It took weeks to get a reply. Finally, the excuse was she was on long service leave, so I assume only one person in the office. Then they followed that up with a feedback form "Your feedback is very important to us", which I rated as bad, to which they replied with another feedback form. And they keep doing this, at the moment I'm up to form number 10.

I cancelled my ADSL 3 days before our monthly bill cycle. I made sure they cancel it as I dont want to receive another invoice after I settled my last invoice. And guess what I received after a week?- BILL for the next month. I rang and patiently waited for more than an hour just to speak to someone. I was assured that bill was waived. After couple of days I received another bill and now with service charge. I rang and again waited for an hour until Amy answered my call. Again she said she will waive the invoice. I asked her to make sure she do...

Absolutely terrible service. I cancelled my account mid July and have been charged 3 times since then, even after being told that there was an accidental charge and that I would be credited for this. Instead of the credit, I have been charged again, along with a "late fee". I have emailed multiple times with no response, and have been on hold for over an hour with them.

Moving residence so contacted Southern phones ~ July 12th. Asked if we could suspend the account as we were vacating the existing unit and our new house would not be ready until xmas. Since then I was billed another $55 in August despite the fact we had left over a month ago. Rang and complained and the bill was reduced to $27.50 and a credit was to be raised. Then September received another bill for $27.50 rang and was told it was a mistake and I was to receive a credit. and the account was cancelled forthwith to avoid further charges. Now Oc...

Had a lot of problems with speed/disconnections so moved to another provider. Have been charged for the last three months since leaving despite calling them 4 times about it. They don’t answer emails and can’t help over the phone. Going to have to dispute the charges on my credit card and go via the ombudsman to get my money back - a lot of trouble that they could have prevented!

Since my ISP sold their business to Southern Phone, it's been nothing but pain. Technical support is non existent, no one answers emails or online form, take hours to get hold of them on the phone, just to learn later that billing issues repeat. Called 3 times to disconnect, and they continued to charge me, after customer service ensuring me that it was not going to happen again...
If you choose them for some weird reason, be warned - they are hard to get rid of. You'd spend hours of frustration. It's still not over for me...

I don't usually leave reviews, but this experience has been so bad I just need to warn other people. Avoid at all costs. After the buy-over from MyNetFone the internet became gradually worse. Since a year now I have constant dropouts all day every day, dropping out and reconnecting. At night the internet is so slow it becomes useless. I have tried many times to get in touch with them to fix it. Nothing has been done. Now I have been trying to cancel for the last 3 months but they're not even answering emails. Avoid avoid avoid!

bad systems in place, bad customer service, slow internet, cant say anything good about this company. Their system disconnected our adsl because IT thought we didnt pay our monthly bills but we did. So had to waste hours to call customer service and then they said they have reconnected but somehow the internet wont work. so we decided to cancel it altogether. i still received the next bill even after disconnection and month later i still havent received a refund for the unused days. WHAT A JOKE!!!!!!!!!

Bad service very hard to get problems resolved have had to go through the TIO multiple times & still bad & getting worse have screen shots of speeds paying for ADSL2 + ¬ getting what I pay for am changing providers & would not recommend to my worse enemy

They were unable to resolve voip installation issue following port from mynetfone. After escalation to ombudsman complaints office was unable to resolve matter. Some 12 months after leaving I got an email closing my cases. Also wear unable to contact by telephone and account in limbo between mynetfone and southern phone after compulsory transfer of plan.

I was migrated to this company a while back, and everything has been fine until there was a problem. It took 7 weeks to get my phone line reconnected, and it's so far taken 4 weeks from the request to move from ADSL to NBN, and I'm still waiting, with no updates. Every time I call I'm on hold for at least an hour, and often when I do get through the first line hangs up on me rather than transferring me like they say they will. The first line staff are never able to resolve my issues, so there's a second round of being on hold, for about anot...

This is the worst service. Spent 3 hours try to call them but no one. Spent all day too look up on their website but surely nothing, they don’t know what their clients need, all information came up about set up direct billing form my bank account what I absolutely didn’t look for. I will rate them 1 star and share my bad experience on fb group and rate 1 star for realestate who recommended me this service

My internet connection and satisfaction of it had went downhill ever since MyNetfone was bought over by Southern Phone. I’ve been having on and off connections for months. Not one time I’ve ever gotten the fastest and smoothest connection. It’s frustrating even more so as we have to be at home at all times because of the pandemic. A house with 4 people living in it fighting for a decent internet connection. After this month, I’m out! Customer service was so far average, but doesn’t change the connection rate. Honestly, I’m missing the service of the previous company (also not the best but better) before unwillingly pushed into this company.

I was forced to migrate to this company and whilst the people answering the calls are pleasant, It takes me on average an hour to speak to anyone. The actual internet data is sooooo sloooooww. i have been sent 2 different modems and "had the firmware updated" over the phone only to then lose all connection and have to call back and be out on hold for another hour. Have wasted so much time and become so frustrated and now totally over this incompetent service currently waiting to switch companies

Southern phone have absolutely THE WORST customer service.
You email them and get a reply a few days later, or NO reply at all.
I have sent them MANY emails (over several months) with pics of speed tests and videos attached of how our modem doesn't work properly.
And NO ONE HAS REPLIED to me in weeks and weeks and weeks.
Dobt waste your time signing up with these clowns, take your money elsewhere and get dreat service.
They never call to tell you when your contract is about to end, or about any better deals they may have.
I'd give them MINUS starts if I could, cause 1 star is too good a rating for these clowns.

My service was migrated to this terrible company without any choice. I had almost a month of no internet and was not refunded for the lack of internet, despite my house hold not being able to use the internet and needing to hotspot off our mobiles. I then ended the service, but it was a few days after the monthly payment for the next month was debited. They did not refund for the additional days that they were not providing service. Do not go with this company.