On Wednesday 4/9 we had no internet called southern phone got through ok the chap said he would get technical support to ring on Thursday my husband stayed home all day no phone call I had called three times during the day waiting 30 minutes no answer Friday I called from 2.11 waited until 3 pm to get through still a effort to get any support stating it was my fault even though I had been deducting payments still no internet after 3 days what crap customer service

I was a customer of My Net Fone. Apparently SP took over the telephony side of MNF. I did not know until problems started to arise, with my telephony and internet.
To try & make contact with them is a joke; you are kept in a Q for 30 minutes, if you hang on. They need more CSO to answer phones. I have been without a landline for 3 days (that's how long it took to make contact with them). I'll give them credit that when you do make contact it is with an Australian in Australia, not someone in Madras, Bangladesh or the Philippines. They did sort out the problem once I was able to speak to someone!

Long wait time 2 hrs+. Fixed soon after problem logged. Continually experience long wait times with frequent dropouts and having to start procedure again. Fault lies with inadequate staffing. Whole service needs a shakeup!

- Internet speeds are average
- I have been unable to get through to customer service to cancel my service (constantly being told there is a 5 minute wait)
- Poor communication
- Price is ok

Internet kept on dropping out.Phoned southern waited 29 mins then phone cut out.Phoned again waited 40 mins to answer.The man was helpful but could not find the fault,said he would contact me again tomorrow at 12 noon.Waited 2 hours and nothing.
Put in a complaint via their site,6 days later still no contact.
I joined this telco because they have Australians on the other end but whats the point if they do not answer.

Got connected to adsl2 and was slow and expansive. Would not recommend for people in rural areas. Mobile broadband is cheaper and faster.

Strange when you ring SP & you press 1 for service, noone answers after 44mins. Then ring again press 2 for sales and they answer in 2 mins!

I joined Southern Phone years ago and found them quick to answer an enquiry, staff were interested and tried to solve issues, even phoning back. Never had any real problems until....
I have lately changed my mobile service to SP and in an attempt to get the SIM activated (after following all instructions) I waited over half an hour for a very disinterested person who passed me onto technical (another half hour wait?) Still waiting to get it sorted
The ADSL service I have had for years was excellent until 6 months ago and now drops out.
Very disappointing drop in standards and I will have to find another option to NBN with them.

ADSL connection

Set up took 3 weeks. Last company took half this time. was told false information about when my set up would be. Don't trust this company anymore and will be second guessing the information I'm told from now on.

Customer service is really bad. Was told 3 different connection dates for my wifi.
Was also told I would get a letter in the mail a week after the connection with connection details. It's 2017 like why couldn't it be an SMS or an email right after the connection is confirmed?!

We have been a customer of southern phone for over 6 years now and never had a issue up until the last few months where we have been experiencing frequent drop outs, and now we have no internet or phone connection... after an hour trying to contact Southern phone I gave up...not good

Come on staff and management; where has all that wonderful service gone to?? Been waiting for over 2 weeks for some sign of life from you.

I have had bad adsl for 3 months, have contacted threw chat and lady ignored my problem ,I asked for complaint number she ignored that , I told her if my bill was late I get a few , then I asked what do we get if we don't get what we pay for ? She couldn't answer just put me threw with tech support that told me I need new WiFi box ,
Guess what new one is just the same , I'm sure they will contact me soon as my bill will be over due , Financial Ombudsman should help me out.

My net has been playing up non stop for the last 4-5 months and just recently in the last 3 weeks even worse to the point i now have no internet at all. Have tried calling a few times but the waiting time is ridiculous.... not happy and will sadly be changing back to telstra.

My ADSL phone bundle is a joke! Internet drops out continually, internet speed is barely adequate to send emails. I pay over $90 a month and they charged me a fee for a paper bill because their system doesn't recognise hotmail. I will be ending my service as soon as my new provider connects me to the NBN.

Will someone there please contact me cos i have tried to contact you for three days unsuccessfully. Whats happening there ? I cant get anything from your co.

As with the rest of the reviews I can't get through to Southern Phone. All the lines are engaged. I left Telstra because of their poor customer service. Now it looks like Southern Phone is headed the same way.