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Southern Phone ADSL

Southern Phone ADSL

1.5 from 276 reviews · View Statistics

Reviews

  • Value for Money
    5.0 (3)
  • Transparency
    5.0 (2)
  • Customer Service
    4.3 (3)
  • Adequate Speeds Yes (3) · No (0)
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masynjadecampbll

masynjadecampbllNorth-West & West coast, TAS

Great Service

published

Had a small problem which was my own fault,with Payment,but was fixed to my satisfaction,without any fuss.When we phoned up the Company the young lass we talked to was great very helpfull.

Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi,
Thanks for the wonderful review. It's great to know that our customers are loving our services. Please do not hesitate to send us a private message if you have any questions about your account. *Darian

Lorraine Smith

Lorraine SmithIllawarra, NSW

Would highly recommend Internet Services

published

I have not had any issues with my Internet service since it was installed in August, 2018 and therefore have not had to deal with dropouts or waiting on the line for customer service.

Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
John T Nolan

John T NolanMurrumbidgee Region, NSW

the plan I have suits me perfectly

published

When outages are expected we, the clients are advised. I have had no problems. In addition the service is problem free. An email option would be a good option, gmail is too invasive

Value for Money
Customer Service
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
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Victor

VictorSydney

  • 3 reviews
  • 1 like

They are listening and getting better

published
Connection TypeADSL/ADSL2+
1 comment
Southern Phone
Southern Phone C.Southern Phone

Great service.

published

Have been with Southern Phone for some time. always good to be able to speak to an Aussie and getting off the phone feeling happy about the result.

Connection TypeADSL/ADSL2+
1 comment
Southern Phone
Southern Phone C.Southern Phone

It is always great to hear from some of our longer-term customers, I am glad to hear that we have been able to provide you with this awesome experience.*Yvette

OurSecret

OurSecretNSW, 2758

  • 9 reviews
  • 10 likes

Never had more responsive service

published

We have had a reliable service, the only issue being Telstra's fault (they hadn't replaced a cable for decades and it just corroded out). Southern Phone consultants are the most friendly we have encountered, and their efforts are second-to-none. We will not be dealing with any other company as we can at least understand what the phone consultants are saying, and we are dealing with Australians who understand genuine people and don't waste time trying to deal with your problem with smoke and mirrors/snake-charming tricks (like being endlessly passed around the call centre).

Connection TypeADSL/ADSL2+
1 comment
Southern Phone
Southern Phone C.Southern Phone

Thank you very much for such a great review! We work really hard to offer the best possible service, so I am happy to to see that reflected. I will be sure to let the team know of your high praise. *Yvette

A great service

published

* Very reliable although I had initially experienced delays on the occasions when contacting their phone centre...although I have not recently had to contact them, apart from this they are the best mobile phone service company I have been associated with.
* Non that caused any serious problems

Connection TypeADSL/ADSL2+
1 comment
Southern Phone
Southern Phone C.Southern Phone
Manfa

ManfaIllawarra, NSW

  • 15 reviews
  • 10 likes

Wouldn’t use anyone else

published

We have had all our phones (fixed and mobile) and internet with Southern Phone since they opened their doors. They have never let us down with their service, their rates are very competitive (and having a fixed-price bill is great for budgeting) and on the rare occasion I need to speak with someone, it’s so great to talk to a local. They are always so helpful and pleasant to deal with. I can’t imagine using anyone else.

Connection TypeADSL/ADSL2+
1 comment
Southern Phone
Southern Phone C.Southern Phone

Our primary focus is all about awesome service and great products and I am so glad to hear that you are enjoying both of these experiences. Please do not hesitate to send me a private message if you have any questions about your service. *Darian

Southern Phone fullfills all my needs

published

ADSL connection set-up was quick & painless. The connection is reliable with drop-outs being very rare and confined to a specific indoor location. I am very satisfied with service & support

Connection TypeADSL/ADSL2+
1 comment
Southern Phone
Southern Phone C.Southern Phone

I am so happy to hear that you are enjoying your connection! Please do not ever hesitate to send me a private message if you have any questions about your account and services. *Darian

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Excellent

published

I have been very impressed with Southern Phone. A breath of fresh air compared to Telstra or Optus. Dial the number and I have talked with a person every time. No 'please select 12345 or 6' option layers blocking access.

Connection TypeADSL/ADSL2+
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Jeff,

Thank you so much for sharing that with us. The team here are always working so hard to provide a world class service and I am glad that was reflected in your experience.
*Yvette

Isabelle Kamen

Isabelle KamenSydney

  • 5 reviews
  • 4 likes

Smooth transition

published

Recently made the switch to Southern Phone and had the internet up and running in no time. So far the adsl connection has been great with good speed and no drop outs which I was experiencing at with my previous isp. They also let you pay by bpay each month so you don't have to commit to a direct debit.

1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Isabelle,
We are so happy to hear that your transition to Southern Phone was so easy and that you love our billing options. If you ever have any enquiries, please do not hesitate to contact us on; 13 14 64.

Great Company.

published

Been with Southern Phone for years now and not once have I had a problem. I am in Regional Qld. And everything I have connected,Internet, Home Phone and Mobile works perfect. Tony.

1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi there, thanks for the 5 stars and for taking the time to provide your feedback! We're pleased to hear you're enjoying being connected with Southern Phone.

Sarah D

Sarah D

  • 2 reviews

Issue rectified

published

Very happy with southern phone's reply to my internet issues. Everything has sorted s
And i thank isabelle for her help

1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Sarah, thanks for the 5 stars! We are pleased to hear that Isobel was able to resolve your connection issues.

Perfect for country users

published

Have ADSL home phone and mobiles through southern issue when joining up 3 years ago was fixed in a day no issues from then on we recommend to people in country areas to try them way better service than Telstra.

1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Matt, glad to hear you are enjoying our service, and thanks for taking the time to write a great review and recommendation!

Gael

GaelFar North Queensland, QLD

  • 2 reviews

Wouldn't change.

published

I have been with southern phone for many years and have always found their tech support very helpful and polite. Their customer service is very good. Any dropouts have been due to NBN being put on and neighbours had the same problems and they had different providers. I always recommend them to anyone who wants to change providers.

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Questions & Answers

Sorry, there are no questions about Southern Phone ADSL but you can read 129 questions about Southern Phone Broadband.

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Details

Compare all 7 Southern Phone Broadband
CategoryInternet Service Providers
Standard Monthly Price $80.00
Service TypeADSL
Packages AvailableBundle and Standalone
ContractMonthly
Data AllowanceUnlimited
Compare all 7 Southern Phone Broadband

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