5 questions from our users
Do you service 49089 area?
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I have trouble contacting you on the phone I sat on the line for 35 minutes approximately it dropped out and I called back it dropped out again after 23 minutes. The internet is crappy drops out quite often the phone line is atrocious very noisy. Your techs were supposed to fix it over a week ago. It’s still dreadful
LOL sounds typical of this company, they are woeful, depending on time of day if late in day no one will take your call as they have left for day, our phone line also atrocious and we have been waiting for it to be fixed for 6 monthes. Good luck.
We have decided to switch internet and home phone to another company. We found Southern phone lack of customer service very frustrating on several occasions over the last 12months.
We are very pleased with our new company. We have better internet, more data and faster speed for a cheaper price. After reading several reviews - we are more than pleased we no longer will be dealing with Southern Phone
I am really sorry to hear you have not been able to get in touch with us recently. I apologise for the inconvenience this has caused, I can understand how frustrating it can be when your service isn't working correctly. Can you please respond to my private message with your account details so I may assist? *Shelby
I have also had the run around with Southern Phone, since porting our home phone number over to them. Our Next Phone connection will only let us ring out. Tech people tell me there was a sync problem, which they did fix. However the problem has come back after a few days! I have had a similar experience with waiting times. It is best to ring at 0800 but you will still have to wait to talk to a techie. Brian.
I ended up disconnecting my home phone. Good luck, I hope your service continues to work without hiccups. I had enough. And would strongly urge people to look elsewhere for a service
I am really sorry to hear that your landline service is not working as it should. Are you able to respond to my private message with your account details so I may assist you further? *Shelby
How come when you have a contract with southern for a set amount for mobile,internet and house phone that are all unlimited calls, when I don’t go over my internet allowance I get charged extra every month, I gave up trying to ring as phones are never answered. So can you please explain the reasoning
You're probably getting charged for 13 numbers and MSM data
There are certain call types that are not included within plan ranges. Can you please email me at email@example.com with your account number and best contact number and I will look into this for you right away. *Darian
I would like to know if there is any mention about a charge for having your phone number transferred to another provider and location, as I have been charged WITHOUT being told. I got the impression that SP weren't happy as they tried their hardest to keep me
Sorry Melina, no idea as I haven't yet asked
Yes, stated in our critical information summaries it does advise that "An $8.00 port out charge is applied if
you disconnect or transfer your service". If you have any further questions or concerns, or you would like us to send you a copy of the critical information summary, please don't hesitate to send us an email to firstname.lastname@example.org. *Yvette
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