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Southern Phone Home Phone

Southern Phone Home Phone (page 4 of 5)

1.3 from 86 reviews · View Statistics

Reviews

1.3

86 reviews
  • Transparency
    1.5 (44)
  • Customer Service
    1.3 (48)
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Peanut5555

Peanut5555Wimmera, VIC

  • 6 reviews
  • 6 likes

Cant connect

published

Have been trying to connect home and mobile phone for over a week cant get thru totallly fed up answer your bloody phone sick of being on hold

Connection TypeHome and mobile phone
4 comments
Southern Phone
Southern Phone C.Southern Phone

I am sorry to hear that you have been experiencing these issues with your connection. I would be more than happy to assist, I will just need you to respond to my private message with your account details. *Ellie

Peanut5555
Peanut5555

HIGHLY recommended great job ellie all fixed

Peanut5555
Peanut5555

Hi my service with you started on the 4 jan why the hell have l got a bill strting on the 12th dec at a ridiculous price this is pathetic

Cass

CassMt Martha

  • 2 reviews
  • 5 likes

Disgusted Ex Customer.

published
Connection TypeCopper landline port
1 comment
Southern Phone
Southern Phone C.Southern Phone
Sandra N

Sandra N

  • 2 reviews
  • 1 like
  • Verified customer

No Customer Service.

published

I have been with Southern Phone for over 10 years they use to be great but not now. I live rural, the very people they were suppose to care about but not any more. Customer service is the worst, online chat is closed most of the time, they don't respond to emails . My location relies on a land line, I have no mobile service , satellite internet is my only option until the power goes out. As soon as they get my land line restored again I will be moving to another provider. Southern Phone don't deserve your money, you will be disappointed, find another provider .

Connection TypeLAND LINE
1 comment
Southern Phone
Southern Phone C.Southern Phone
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Communication with your Service

published

Poorest customer service, Wait time to talk to a Telecommunication Company. 33 minutes for next available operator or 300 minute for a return Call. Any Wonder we want to CANCEL our Service

Connection TypeHome Phone
1 comment
Southern Phone
Southern Phone C.Southern Phone

Great customer service, each time

published

Our landline went down recently after a storm. It took a week to be fixed but Southern were always helpful when we rang. Latterly getting a new SIM only plan was also very easy

Connection TypeLandline and SIM plan
1 comment
Southern Phone
Southern Phone C.Southern Phone

Thank you so much for your kind words, Meegan. We really appreciate you taking the time out to share your experience with us. *Yvette

Kaycee

KayceePortland

  • 3 reviews
  • 4 likes

So disappointed.

published
Connection TypeHome phone.
1 comment
Southern Phone
Southern Phone C.Southern Phone
Sue C

Sue CTolmie

  • 4 reviews
  • 1 like

No problems

published

Connection is great and no dropouts. Customer service via the online chat always resolves any queries I have. Would highly recommend!

Connection TypeLandline and mobiles
1 comment
Southern Phone
Southern Phone C.Southern Phone

Appalling

published
Connection Typelandline transfer
1 comment
Southern Phone
Southern Phone C.Southern Phone

are the 35 'excellent 5 star review' written by company representative?

published

customer phone service wait is ridiculously long, like hours.
first bill charged me for every single usage when we had signed up to a plan... what plan?
seriously a headache. one customer representative says one thing and then other says another.
by the many other reviews, a very dishonest company ripping innocent customers off and having little care for their customers.

Connection Typehome package
1 comment
Southern Phone
Southern Phone C.Southern Phone
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Andrew

AndrewHobart

  • 3 reviews
  • 6 likes
  • Verified customer

The mobile calls you make when you're not making any calls

published
Connection TypeHome phone land line plus two mobiles
2 comments
Southern Phone
Southern Phone C.Southern Phone
Andrew
Andrew
Freddy

FreddyNambucca Heads

  • 3 reviews
  • 6 likes

Southern Phone WORST Communications company ever

published
Connection TypeTelephone landline
1 comment
Southern Phone
Southern Phone C.Southern Phone

CEO go home (how to drive custom away)

published

I hand a landline phone with this lot. I have had a line strung along a fence for nearly 10 years. Up until recently Southern Phone have been helpful, if not very effective, in managing a service of sorts. Now I find they are totally unwilling to even communicate, regarding problems, except via automated, unhelpful emails. All they did for over a month was repeatedly ask for personal details and gush about how concerned they were without any attempt to help.
I am looking for a worst enemy to recommend them to.
CEO take note!

3 comments
Southern Phone
Southern Phone C.Southern Phone
Joe W
Joe W
Southern Phone
Southern Phone C.Southern Phone
Miss Led

Miss LedMilton

  • Verified customer

Never sign with southern phone. Unreliable, expensive and poor communication skills.

published
1 comment
Southern Phone
Southern Phone C.Southern Phone
Glenn W

Glenn WNortheast, VIC

  • 2 reviews
  • 3 likes
  • Verified customer

Line is down and Southern Phone just dick around. They are worse than Telstra.

published

Phone went out last week - (middle of the bushfire season). Reported on their Chat Online facility with Teddy. It's now 7 days and still no phone despite followig up with them several times. Today I was told by [name removed] that the fault had been dealt with. No it hasn't! She then offered to contact the fault team for me. I asked when it would be resolved. She couldn't say. Asked for a supervisor. Can't do that either. Then she suggested I RING 131464 to get updates. They are really bad. Thinking seriously about going elsewhere for phone service.

3 comments
Southern Phone
Southern Phone C.Southern Phone
Glenn W
Glenn W
Glenn W
Glenn W
Robyn

Robyn

  • 2 reviews

Frustrated customer

published
1 comment
Robyn
Robyn
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Toni

Toniwallaroo

  • 4 reviews
  • 5 likes

worst customer service ever.

published
1 comment
Southern Phone
Southern Phone C.Southern Phone

Consistently overcharging

published

My friend has his landline with Southern Phones. Every month he is paying up to $50 a month for long distance calls he hasn't made. When I called customer service, I was told it was not possible that it was a crossed line and that my friend must be mistaken. In the meantime he is on a limited income and has been consistently overcharged for months. Crap service, not recommended.

1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi there, we are sorry to hear that your friend has had this experience. I have sent you a private message, if you could reply with his account details and we will contact him to discuss this further and make any necessary adjustments.

Aussiezed

Aussiezed

  • 2 reviews
  • 4 likes

The Sevice has Evaporated.... Forget Southern

published

I have been with these people since they first kicked off... and worked in Local Government so I know they put their profits back into the community. BUT the call centre performance and queue wait time has dragged them down to levels that any reasonable person would consider a dead loss. I suggest that you outsource to India, Sri Lanka, the Phillipines or some other low-cost tele-marketing rich location, because those guys are right up your alley.I am out of contract later this year and will be gone, never to return.

Can not talk to any body

published

ALL good until you try to ring them 1@1/2 hours on hold I am going to TELSTRA
IF this is what they call service no wonder the others went off shore tried to keep my money in Australia but you cant get the service

2 comments
Southern Phone
Southern Phone C.Southern Phone
tac
tac

Too little too late gone to telstra

Joe B

Joe BMelbourne

  • 4 reviews
  • 4 likes

YOU'D BETTER PAY YOUR BILL ON TIME!

published

I have been with Southern Phone for a fixed line service since 2013. I have always paid by the due date. In April , due to an oversight,I was 3 days late paying. Next bill I was charged a $11 late payment fee ( nearly 25% of the phone bill).

1 comment
Southern Phone
Southern Phone C.Southern Phone
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Questions & Answers

Norma Carpenter

Norma Carpenter asked

Do you service 49089 area?

1 answer
Southern Phone
Southern Phone C.Southern Phone

Hi Norma,
We service all of Australia. If you would like some more information, please head on over to our website:
www.southernphone.com.au

Lynette Lardenoye

Lynette Lardenoyeasked

I have trouble contacting you on the phone I sat on the line for 35 minutes approximately it dropped out and I called back it dropped out again after 23 minutes. The internet is crappy drops out quite often the phone line is atrocious very noisy. Your techs were supposed to fix it over a week ago. It’s still dreadful

4 answers
Julie
Julie

LOL sounds typical of this company, they are woeful, depending on time of day if late in day no one will take your call as they have left for day, our phone line also atrocious and we have been waiting for it to be fixed for 6 monthes. Good luck.

Andrea
Andrea

We have decided to switch internet and home phone to another company. We found Southern phone lack of customer service very frustrating on several occasions over the last 12months.
We are very pleased with our new company. We have better internet, more data and faster speed for a cheaper price. After reading several reviews - we are more than pleased we no longer will be dealing with Southern Phone

Southern Phone
Southern Phone C.Southern Phone

Hi Lynette,
I am really sorry to hear you have not been able to get in touch with us recently. I apologise for the inconvenience this has caused, I can understand how frustrating it can be when your service isn't working correctly. Can you please respond to my private message with your account details so I may assist? *Shelby

Brian

Brianasked

I have also had the run around with Southern Phone, since porting our home phone number over to them. Our Next Phone connection will only let us ring out. Tech people tell me there was a sync problem, which they did fix. However the problem has come back after a few days! I have had a similar experience with waiting times. It is best to ring at 0800 but you will still have to wait to talk to a techie. Brian.

3 answers
Ann
Ann

thank you

Sandra T.
Sandra T.

I ended up disconnecting my home phone. Good luck, I hope your service continues to work without hiccups. I had enough. And would strongly urge people to look elsewhere for a service

Southern Phone
Southern Phone C.Southern Phone

Hi Brian,
I am really sorry to hear that your landline service is not working as it should. Are you able to respond to my private message with your account details so I may assist you further? *Shelby

Get an answer from our members and Southern Phone representatives

Details

CategoryHome Phone Service Providers
Phone Services OfferedBusiness and Residential
Free International Calls Plan No
Plan TypeHome Phone Only

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