Disgusted Ex Customer.
Disappointed and disgusted is the least I can say about Southern's handling of long term loyal customers! When I first signed with them over 10 yrs ago they were the quintessential small Aussie company and I was very happy .. great pick up time at customer service most communication issues sorted with a smile. NOW customer service can almost place themselves along side places like Centrelink on call back time 240 mins !! When you do get through your likely to strike someone who sounds as though they're doing you a favour or you have no clue ab...out your own situation. In my case the final insult came with switching to a different company for the NBN. After being a loyal customer for so long out of contract I may add..their final thank you was to charge an $8.00 port fee for the home phone! A quick check online reveals this is apparently an administrative cost ONLY applying to existing numbers, new NBN won't attract this cost HMMMMM!? Call me all shades of cynical! In a delightful conversation with Southern I was told there could be a refund of this to my final credited amount but it could take 2 or more days to confirm thus delaying my final account refund . So with my meter on high alert and all options weighed I took the rip the bandaid off quickly approach.... $8.00 cost to never have to deal with this company again..PRICELESS.!!!
- Verified customer
No Customer Service.
I have been with Southern Phone for over 10 years they use to be great but not now. I live rural, the very people they were suppose to care about but not any more. Customer service is the worst, online chat is closed most of the time, they don't respond to emails . My location relies on a land line, I have no mobile service , satellite internet is my only option until the power goes out. As soon as they get my land line restored again I will be moving to another provider. Southern Phone don't deserve your money, you will be disappointed, find another provider .
Ongoing issue trying to help my elderly Father in law to navigate the change to nbn. SP contacted him and basically scared him into agreeing to sign up for nbn. He is a carer for his wife who has Dementia and requires a phone. SP told him he had to change or his phone would be cut off but did not explain why or other options. Modem has turned up and he doesn’t understand why. My sister has called SP and got the same response from a very curt and impatient person.
After explaining other options to our Dad he’s decided to disconnect the home ph...
Still waiting for my mother's landline transfer to their retirement village- ridiculous! Received tx msg saying landline transfer completed 5/6 - any problems call 131464 - well waited for over 40 minutes - no answer. Have used chat numerous times - advice - turn modem on and off - done that so many times - still no phone!! My parents are in their 80's and NEED their phone. This service from Southern Phone is appalling - Please note- my parents have paid both accounts received from Southern ( as old people do) even though they have no service -...totally regretting not making the change to TELSTRA - still on the phone waiting for a call back. Really what can one do???? Still waiting for call back again this morning - really Southern Phone - if you ca't provide a service - don't offer it.
are the 35 'excellent 5 star review' written by company representative?
customer phone service wait is ridiculously long, like hours.
first bill charged me for every single usage when we had signed up to a plan... what plan?
seriously a headache. one customer representative says one thing and then other says another.
by the many other reviews, a very dishonest company ripping innocent customers off and having little care for their customers.
- Verified customer
The mobile calls you make when you're not making any calls
Having finally reached the end of my tether with that other Aussie Telco, I transferred my home phone plus two mobiles to Southern Phone last November. I was very happy with my decision until last month, when I noticed a new charge of $1.22 on my mobile phone for 'special calls'.
On enquiring I received the following 'response': HI Andrew,
I have reviewed your account and upon further inspection I've found those are in fact Due to Imessage or Facetime not being activated within the phone settings. Each time an sms is sent to another ipho...ne, apple send an sms to a third party number which is the one that appears on the statement as an alert to activate these things within the settings. I apologies for any confusion this issue has caused. Kind Regards Jack I know I'm getting a bit long in the tooth, but I do consider myself to be reasonably tech savvy. However, I can't for the life of me, make sense of what this reply is saying. I went into the settings on my mobile phone and disabled everything I could find that I thought might be causing my phone to send off phantom SMS messages without my knowledge. I also wrote back to Southern Phone, stating that I'd disabled the apps that I thought might be causing the problem and pointing out that my online research revealed almost nobody anywhere who was being charged for such 'calls'. I didn't receive a response and assumed I had fixed the problem.
Southern Phone WORST Communications company ever
Had the phone transferred to Southern Phone for my Mother who is elderly & I was given full Authority on the account.
Southern Phone started charging a paper bill fee, so I called them & was told if we paid by direct debit there woud be no paper bill fee & you would still receive a paper bill, so I had the bill paid by debit on my credit card.
Low & behold they kept charging a paper bill fee. I called them again & was told if you receive a paper bill you will receive a paper bill fee.
We gave written notice to cancel the direct debit arrange...
CEO go home (how to drive custom away)
I hand a landline phone with this lot. I have had a line strung along a fence for nearly 10 years. Up until recently Southern Phone have been helpful, if not very effective, in managing a service of sorts. Now I find they are totally unwilling to even communicate, regarding problems, except via automated, unhelpful emails. All they did for over a month was repeatedly ask for personal details and gush about how concerned they were without any attempt to help.
I am looking for a worst enemy to recommend them to.
CEO take note!
- Verified customer
Never sign with southern phone. Unreliable, expensive and poor communication skills.
Set up southern phone for my grandmother as it was a local company who advertises as great customer support with competitive user friendly deals....this is not the case. For a communication company, their communication skills are practically non existent. Signing up with them for landline and basic mobile bundle deal initially was easy and super friendly and prompt; then when my grandmother started being hit with late payment fees when she was not late (as bills were emailed to me and I would BPay) or having issues with the line, these guys wer...e impossible to get through to on a regular basis. We switched from emailed bills to paper bills, which then were not arriving till weeks after the due date despite the fact that their office is located only 1 hours drive from my grandmothers residential address which is far from an obscure hard to reach address. I have never in my 40 years written a complaint or review, however I am absolutely disgusted at this company's poor services and high hidden charges. Even when disconnecting services, the only way I could get through to an actual person promptly was by saying I wanted to join southern ph as a new customer. The only positive thing I can say is that the customer service representatives always spoke clear English but this makes me wonder even more why they seemed incapable of basic customer services.
- Verified customer
Line is down and Southern Phone just dick around. They are worse than Telstra.
Phone went out last week - (middle of the bushfire season). Reported on their Chat Online facility with Teddy. It's now 7 days and still no phone despite followig up with them several times. Today I was told by [name removed] that the fault had been dealt with. No it hasn't! She then offered to contact the fault team for me. I asked when it would be resolved. She couldn't say. Asked for a supervisor. Can't do that either. Then she suggested I RING 131464 to get updates. They are really bad. Thinking seriously about going elsewhere for phone service.
Having been a southern customer for 5 years have been trying to get my 91 year old mother onto one of the advertised plans in the brochure managed to get through on the no on the brochure once in 4 weeks and was told I had to have my mother authorise me to do it, I live 30 mins away and can never get on at her house she is unable to do this herself thinking of changing phone co my self as if I had any problems it would be useless. Very frustrating.
November 10th 2017 Update: Once again disappointed with Southern Phone Service
I was very u...pset to receive an $11 overdue payment fee after 5 years of perfect record of payment an oversight happened as Southern Phone sent my mothers account to me which I have requested they do not do, and this is where the confusion happened. A friendly reminder might have been nice obviously they do not value their long term customers.
worst customer service ever.
Been with southern phone for a few years now on a bundled plan( land line and mobile). I decided we didn't need landline anymore as we never use it only left it connected for aging parents to ring us instead of mobile phone costs . So rang southern phone wanting to cancel landline and change mobile phone to sim only plan. yes they said ,no problem they said. Asked if would have any problem with mobile being disconnected whilst it was changing plans No problem they said it wont be disconnected.
So days later landline phone has been disconnecte...
My friend has his landline with Southern Phones. Every month he is paying up to $50 a month for long distance calls he hasn't made. When I called customer service, I was told it was not possible that it was a crossed line and that my friend must be mistaken. In the meantime he is on a limited income and has been consistently overcharged for months. Crap service, not recommended.
The Sevice has Evaporated.... Forget Southern
I have been with these people since they first kicked off... and worked in Local Government so I know they put their profits back into the community. BUT the call centre performance and queue wait time has dragged them down to levels that any reasonable person would consider a dead loss. I suggest that you outsource to India, Sri Lanka, the Phillipines or some other low-cost tele-marketing rich location, because those guys are right up your alley.I am out of contract later this year and will be gone, never to return.
Questions & Answers
Do you service 49089 area?
Southern Phone C.Southern Phone
We service all of Australia. If you would like some more information, please head on over to our website:
I have trouble contacting you on the phone I sat on the line for 35 minutes approximately it dropped out and I called back it dropped out again after 23 minutes. The internet is crappy drops out quite often the phone line is atrocious very noisy. Your techs were supposed to fix it over a week ago. It’s still dreadful
LOL sounds typical of this company, they are woeful, depending on time of day if late in day no one will take your call as they have left for day, our phone line also atrocious and we have been waiting for it to be fixed for 6 monthes. Good luck.
We have decided to switch internet and home phone to another company. We found Southern phone lack of customer service very frustrating on several occasions over the last 12months.
We are very pleased with our new company. We have better internet, more data and faster speed for a cheaper price. After reading several reviews - we are more than pleased we no longer will be dealing with Southern Phone
Southern Phone C.Southern Phone
I am really sorry to hear you have not been able to get in touch with us recently. I apologise for the inconvenience this has caused, I can understand how frustrating it can be when your service isn't working correctly. Can you please respond to my private message with your account details so I may assist? *Shelby
I have also had the run around with Southern Phone, since porting our home phone number over to them. Our Next Phone connection will only let us ring out. Tech people tell me there was a sync problem, which they did fix. However the problem has come back after a few days! I have had a similar experience with waiting times. It is best to ring at 0800 but you will still have to wait to talk to a techie. Brian.
I ended up disconnecting my home phone. Good luck, I hope your service continues to work without hiccups. I had enough. And would strongly urge people to look elsewhere for a service
Southern Phone C.Southern Phone
I am really sorry to hear that your landline service is not working as it should. Are you able to respond to my private message with your account details so I may assist you further? *Shelby
|Category||Home Phone Service Providers|
|Phone Services Offered||Business and Residential|
|Free International Calls Plan||No|
|Plan Type||Home Phone Only|
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