Customer service wait time is dreadful been on 40 mins and still no answer. Internet is slow and have been complaining about it for weeks. Then get an email telling me problem is resolved when nothing has changed. Been with them for 8 years and watched service decline badly. I have finally had enough forget about supporting local I have had enough.moving on!

My mother who has a heart problem is with Southern Phone she was contacted by a rep telling her to change her plan to save $4.00 per month its easy they said since then no mobile no home phone you cant speak with anyone even if you ring the sales line which they answer straight away funny that hey. They put u through to tech support and tell u your wait time is 7 mins what a load of rubbish. Just ring the communications ombudsman on 1800062058.
Maybe you should spend more time doing what you advertise instead of advertising lies.
So we were to get a call at 6pm tonight and guess what no call they can't even keep there own appointments what sort of company makes an appointment with a elderly lady and then not bother ringing FF Sakes.

A lady rang from Southern Phone about upgrading my plan which I accepted was told a new modem would be sent, connect it up and it will work. The new modem was sent, connected it up and sure enough it didn't work, after a week of connecting and disconnecting and a few emails finally got a reply to say they will advise when to connect the new modem. On a Friday the internet went off, no notification as to why, then the usual trying to ring and on hold for god knows how long & after several attempts got through, was told that it was only partially...

Extremely hard to contact expect to wait at least 30 minutes on the phone with no answer. Extremely frustrating company to deal with guaranteed to ruin your day. Been on phone for over 30 minutes now still no answer. VERY VERY VERY poor customer service.

no reiable internet or landline last 3 weeks
last 3 days cant even get through to customer service. call gets disconnected at 30 min wait time (15 attempts)
huge consequences this end

Mobile reception is patchy at best. Landline is held due to mobile reception. Landline is constantly out of action, but not the billing. Lack of timeliness in response to faults

Over 2 hours spent on hold this week and can’t get through for fixed line repair. No avenue to jump queue for infirm or at-risk customers. Callous indifference by sales staff.

Very slow internet, most of the time we can't connect. I've only been in Southern Phone for a month, and I already received a call from one of their staff saying that I need to upgrade my plan to be able to get a decent speed with our wifi. He even said, "it's only few dollars extra every month". No apologies, no explanation on why the internet connection was slow in the first place. Terrible connection and terrible customer service.

I have called them only twice. Both times I was on hold for nearly an hour. I have tried to end the account but I am still waiting for a response.

The internet connection hasn’t worked once and they’re now trying to charge us for something we haven’t used at all during our 2-3 months with them. They initially claimed that we never called (which obviously we had call logs on our mobiles to back up). They later claimed that we never called to raise the issue, or raised the issue at all. Our calls were to ask about nbn because our service wasn’t working and every time we mentioned our service not working. Yet they say they have no record of it, despite saying that all calls are recorded at the beginning of every call. Not worth wasting your time, energy or money on.

Switching to SP sim plan was more complicated than it needed to be, I waited over half an hour to speak to customer service (twice) decided to cancel SP plan and stay with my current provider.

We were transferred from Connexus to Southern Phone.

18/07 No Email/Letter about login details, or disruption from Southern Phone or Connexus
Find out late in the day that Southern Phone are now our providers, there has been no communication about charges or login details up to this point. Phone Southern Phone - they cannot find our name and only can find our address, and there is no Account number. New Router login details are sent, along with new account number and internet service is back up.

22/07 A bill for 2 months and an ema...

They make it too hard to contact their call center. I called tonight, OK it was just 7 minutes before the advertised close time, and they were already closed.
I have two open tickets to increase our plan speed, one for weeks, with no action. To be honest those requests should be no touch to complete.

After moving back to Tuross I was told I had to get NBN to keep my landline phone. It's terrible! Firstly I have at least 3 people, 2 of which are family members and one an 87 year old mum who can't contact me via landline. They just get a message saying the number is disconnected...this has been going on for three months. Both Telstra and Southern Phone have denied there's any issues. I even bought a brand new phone to ensure it wasn't my old one. Also, when we pick it up to dial out, a lot of the time it takes us a few minutes to get a normal...

I have an intellectually handicapped brother, bought him a Southern phones sim card and they mailed it to the wrong address, finally got it back and set it up in his phone and now have spent three weeks trying to access the account so I can set up payments for him. Sent about 20 messages to Southern Phones, they never reply or send confirmation emails that make no sense, then after a few days they state the problem is resolved and write it off without ever replying or helping. Tried phoning several times but no one answers the phones. Just can...

I have been ringing them for 4 months now trying to swap over from the current provider to Southern, on behalf of my parents' All we need is a land line in a nursing home. I ring them weekly and still get the usual response "we have no further updates" This is even AFTER I rang nbn myself to get the address location ID number, which nbn couldn't give me. Apparently Southern phones are supposed to find that for me, not me find it for them. I tried this twice because Southern's staff member would not believe me when I told them what nbn staf...

Have been trying to connect home and mobile phone for over a week cant get thru totallly fed up answer your bloody phone sick of being on hold

Disappointed and disgusted is the least I can say about Southern's handling of long term loyal customers! When I first signed with them over 10 yrs ago they were the quintessential small Aussie company and I was very happy .. great pick up time at customer service most communication issues sorted with a smile. NOW customer service can almost place themselves along side places like Centrelink on call back time 240 mins !! When you do get through your likely to strike someone who sounds as though they're doing you a favour or you have no clue ab...

I have been with Southern Phone for over 10 years they use to be great but not now. I live rural, the very people they were suppose to care about but not any more. Customer service is the worst, online chat is closed most of the time, they don't respond to emails . My location relies on a land line, I have no mobile service , satellite internet is my only option until the power goes out. As soon as they get my land line restored again I will be moving to another provider. Southern Phone don't deserve your money, you will be disappointed, find another provider .

Poorest customer service, Wait time to talk to a Telecommunication Company. 33 minutes for next available operator or 300 minute for a return Call. Any Wonder we want to CANCEL our Service