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Southern Phone Home Phone

Southern Phone Home Phone (page 4 of 4)

1.4 from 87 reviews · View Statistics

Reviews

1.4

87 reviews
  • Transparency
    1.3 (40)
  • Customer Service
    1.1 (42)
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Freddy

FreddyNambucca Heads

  • 3 reviews
  • 6 likes

Southern Phone WORST Communications company ever

published
Connection TypeTelephone landline
1 comment
Southern Phone
Southern Phone C.Southern Phone

CEO go home (how to drive custom away)

published

I hand a landline phone with this lot. I have had a line strung along a fence for nearly 10 years. Up until recently Southern Phone have been helpful, if not very effective, in managing a service of sorts. Now I find they are totally unwilling to even communicate, regarding problems, except via automated, unhelpful emails. All they did for over a month was repeatedly ask for personal details and gush about how concerned they were without any attempt to help.
I am looking for a worst enemy to recommend them to.
CEO take note!

3 comments
Southern Phone
Southern Phone C.Southern Phone
Joe W
Joe W
Southern Phone
Southern Phone C.Southern Phone
Miss Led

Miss LedMilton

  • Verified customer

Never sign with southern phone. Unreliable, expensive and poor communication skills.

published
1 comment
Southern Phone
Southern Phone C.Southern Phone
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Glenn W

Glenn WNortheast, VIC

  • 2 reviews
  • 3 likes
  • Verified customer

Line is down and Southern Phone just dick around. They are worse than Telstra.

published

Phone went out last week - (middle of the bushfire season). Reported on their Chat Online facility with Teddy. It's now 7 days and still no phone despite followig up with them several times. Today I was told by [name removed] that the fault had been dealt with. No it hasn't! She then offered to contact the fault team for me. I asked when it would be resolved. She couldn't say. Asked for a supervisor. Can't do that either. Then she suggested I RING 131464 to get updates. They are really bad. Thinking seriously about going elsewhere for phone service.

3 comments
Southern Phone
Southern Phone C.Southern Phone
Glenn W
Glenn W
Glenn W
Glenn W
Toni

Toniwallaroo

  • 4 reviews
  • 5 likes

worst customer service ever.

published
1 comment
Southern Phone
Southern Phone C.Southern Phone

Consistently overcharging

published

My friend has his landline with Southern Phones. Every month he is paying up to $50 a month for long distance calls he hasn't made. When I called customer service, I was told it was not possible that it was a crossed line and that my friend must be mistaken. In the meantime he is on a limited income and has been consistently overcharged for months. Crap service, not recommended.

1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi there, we are sorry to hear that your friend has had this experience. I have sent you a private message, if you could reply with his account details and we will contact him to discuss this further and make any necessary adjustments.

Aussiezed

Aussiezed

  • 2 reviews
  • 4 likes

The Sevice has Evaporated.... Forget Southern

published

I have been with these people since they first kicked off... and worked in Local Government so I know they put their profits back into the community. BUT the call centre performance and queue wait time has dragged them down to levels that any reasonable person would consider a dead loss. I suggest that you outsource to India, Sri Lanka, the Phillipines or some other low-cost tele-marketing rich location, because those guys are right up your alley.I am out of contract later this year and will be gone, never to return.

Can not talk to any body

published

ALL good until you try to ring them 1@1/2 hours on hold I am going to TELSTRA
IF this is what they call service no wonder the others went off shore tried to keep my money in Australia but you cant get the service

2 comments
Southern Phone
Southern Phone C.Southern Phone
tac
tac

Too little too late gone to telstra

Joe B

Joe BMelbourne

  • 4 reviews
  • 4 likes

YOU'D BETTER PAY YOUR BILL ON TIME!

published

I have been with Southern Phone for a fixed line service since 2013. I have always paid by the due date. In April , due to an oversight,I was 3 days late paying. Next bill I was charged a $11 late payment fee ( nearly 25% of the phone bill).

1 comment
Southern Phone
Southern Phone C.Southern Phone
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A good company gone bad.

published

After over 10 years with Southern Phone finally enough is enough. Whats sad is that they were once very good but sadly they have now lost the plot. I have, over the last few days waited in endless cues, had emails not answered and given up. Today i finally got through to the live chat and cancelled everything. Beware if you are thinking of signing up with them in there current state as you will be very dissapointed.

Terrible customer service - worst ever service provider!

published
1 comment
Southern Phone
Southern Phone C.Southern Phone
Ruby

Ruby

  • 8 reviews
  • 11 likes

BAD BUSINESS PRACTICE TURNS ME TOWARDS ANOTHER COMPANY

published

We have recently moved from Gippsland to Tura beach, placed an order for the phone to be put on 9th April. This company has not even bothered to contact us. I have an illness and need the phone service now. Have waited and waited for them to reply. HAVE HEARD NOTHING FROM THIS BUSINESS!!!
Disgusting service from a company.
We have never had such a negative annoying situation with a company like this before. Are they going out of business, if they're not, they soon will be by treating customers like this.
Thanks to all the previous reviewers who took the time to write something, letting us all know we are not alone.
It has helped us to make the decision to take our money and time to another company.

John

JohnThe Entrance

How Disappointing!

published
1 comment
Southern Phone
Southern Phone C.Southern Phone

I have been with southern phones since september 2016 when i changed from another service. I just do

published

i dont have internet connection it took them 2 months to tell me i couldnt get it on at my home. Im not satisfied at all because they have no customer service what's so ever

Terrible, Unreliable, Very Expensive, Pathetic Customer Service, NOT WORTH ANY STAR.

published
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Questions & Answers

Norma Carpenter

Norma Carpenter asked

Do you service 49089 area?

1 answer
Southern Phone
Southern Phone C.Southern Phone

Hi Norma,
We service all of Australia. If you would like some more information, please head on over to our website:
www.southernphone.com.au

Lynette Lardenoye

Lynette Lardenoyeasked

I have trouble contacting you on the phone I sat on the line for 35 minutes approximately it dropped out and I called back it dropped out again after 23 minutes. The internet is crappy drops out quite often the phone line is atrocious very noisy. Your techs were supposed to fix it over a week ago. It’s still dreadful

4 answers
Julie
Julie

LOL sounds typical of this company, they are woeful, depending on time of day if late in day no one will take your call as they have left for day, our phone line also atrocious and we have been waiting for it to be fixed for 6 monthes. Good luck.

Andrea
Andrea

We have decided to switch internet and home phone to another company. We found Southern phone lack of customer service very frustrating on several occasions over the last 12months.
We are very pleased with our new company. We have better internet, more data and faster speed for a cheaper price. After reading several reviews - we are more than pleased we no longer will be dealing with Southern Phone

Southern Phone
Southern Phone C.Southern Phone

Hi Lynette,
I am really sorry to hear you have not been able to get in touch with us recently. I apologise for the inconvenience this has caused, I can understand how frustrating it can be when your service isn't working correctly. Can you please respond to my private message with your account details so I may assist? *Shelby

Brian

Brianasked

I have also had the run around with Southern Phone, since porting our home phone number over to them. Our Next Phone connection will only let us ring out. Tech people tell me there was a sync problem, which they did fix. However the problem has come back after a few days! I have had a similar experience with waiting times. It is best to ring at 0800 but you will still have to wait to talk to a techie. Brian.

3 answers
Ann
Ann

thank you

Sandra T.
Sandra T.

I ended up disconnecting my home phone. Good luck, I hope your service continues to work without hiccups. I had enough. And would strongly urge people to look elsewhere for a service

Southern Phone
Southern Phone C.Southern Phone

Hi Brian,
I am really sorry to hear that your landline service is not working as it should. Are you able to respond to my private message with your account details so I may assist you further? *Shelby

Get an answer from our members and Southern Phone representatives

Details

CategoryHome Phone Service Providers
Phone Services OfferedBusiness and Residential
Free International Calls Plan No
Plan TypeHome Phone Only

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