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Southern Phone Home Phone
Reviews
- 4 reviews
- 5 likes
Trouble contacting you
Our home phone is not working. Unfortunately, I have no way to contact you as we have no mobile service on our property and I have not been able to login to my account for close to a year, even after changing browsers and many requests.
Hi Shelby, Acc is 174948. Phone started off with a loud crackle about a week ago. Then we couldn't receive any incoming calls but could call out (with interference). Now it changes by the hour. Some c...
Read morealls get through, others give a couple of short rings and then nothing.
Hi Glen,
Thanks for that information. I have sent you an email asking for some further information in relation to your fault. If you could please follow the directions and respond when you have done so, I will get this looked at for you.
- Shelby
Good to talk to. Hopeless for action.
Initially it was so good to talk to someone who spoke and understood our language, but I'm on hold an average of 1/2 hour before I get to talk to anyone. They're polite and always promise to do the right thing - but there's never any follow through. 8 months ago they agreed to upgrade our NBN plan - which was actually $5 / month cheaper, but continued our old plan at the old price after many promises and pointless explanations. They promise to credit the $5 to appear on the next bill, so I pay the agreed amount and get a $10 late fee instead...
Read more - which of course they then agree to credit. Then I contact them and we repeat the cycle mid month and the next month! No credit has ever appeared on any of my bills over this time, and I've finally changed providers apart from my mobile plan. New provider, new teething problem, immediately answered and fixed on the spot, and still based in Australia. Why can't southern phone do this? So much wasted time and frustration with this company. No longer recommended!Hi Merrill,
Thanks for your feedback regarding your internet service. This is definitely not the experience we would like our customers to have when they are with us and I am sorry that you have been...
cant use BPay any more
Southern Phone have removed their BPay option, and want you to either use methods where you have to pay a surcharge, or use a cheque (who still has a chequebook?) or go to direct debit, which I refuse to do as I have had nightmare issues with this in the past. Southern Phone used to be a good company who listened to their customers - not any longer. Changing providers asap.
Hi there,
Thanks for getting in touch about this. Unfortunately, the details you received, included an error. We are definitely still receiving payments via BPAY and we sincerely apologise for any co...
I will certainly do this tomorrow
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- 3 reviews
- 1 like
phone drops out every day
Mothers home phone keeps dropping out and gets engaged tone every couple of days . Have had tech help works for a day and same thing. spend hours on hold to be told will fix and it happens all again. She went to Southern to support an Australian company. Go else where
Good morning Craig,
I am sincerely sorry to hear that your mother's service is not working correctly, I know how important it is to have a reliable working service. I apologise for the inconvenience ...
Inept customer service
Ever since nbn was installed I have had no end of frustration with this company. Being put on hold from between 15 mins to 45 max to speak with staff who provide me with conflicting information.
Almost one year later, the modem, still under warranty was finally replaced after discovering 3weeks later it was never sent out to me! After phone calls and too much time spent holding the line later..it was finally sent out to me and now doesnt work either.
I will say that the tech team staff have always been knowledgeable and helpful but customer service, although friendly never seem to know what they are talking about.
This phone company is mostly incompetent and unreliable in my experience and I would warn everyone away from them.
Hi there,
I am really concerned to hear that your modem is still not working correctly. Are you able to respond to my private message with your account details so I may look into this for you? *Shelby
After another long wait on hold to get through to customer service, so that I could then sit on hold for another half hour to talk to the tech team, I was guided to reset my modem with a pin, wait 8 m...
Read moreinutes then turn back on and finally it worked! Honestly, if this is a tendency for warranty replacement modems, at least send through some information and guidelines about what customers might experience and what they can do about it to accompany replacement devices. It would save customers alot of frustration, time and hair pulling!Related Articles
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Questions & Answers
why has my service on 0265517676 account no. acc196281 not been activated at 14a fuchsia drive taree nsw.?
Hi Robert,
Thanks for reaching out. Have you recently moved addresses?
- Shelby
yes, the change over was booked a couple of weeks ago & payed for.
Hi Robert,
Thanks for getting back to me. When was the date you requested to have the relocation completed by?
- Shelby
Do you service 49089 area?
Hi Norma,
We service all of Australia. If you would like some more information, please head on over to our website:
www.southernphone.com.au
I have trouble contacting you on the phone I sat on the line for 35 minutes approximately it dropped out and I called back it dropped out again after 23 minutes. The internet is crappy drops out quite often the phone line is atrocious very noisy. Your techs were supposed to fix it over a week ago. It’s still dreadful
LOL sounds typical of this company, they are woeful, depending on time of day if late in day no one will take your call as they have left for day, our phone line also atrocious and we have been waiting for it to be fixed for 6 monthes. Good luck.
We have decided to switch internet and home phone to another company. We found Southern phone lack of customer service very frustrating on several occasions over the last 12months.
We are very pleased with our new company. We have better internet, more data and faster speed for a cheaper price. After reading several reviews - we are more than pleased we no longer will be dealing with Southern Phone
Hi Lynette,
I am really sorry to hear you have not been able to get in touch with us recently. I apologise for the inconvenience this has caused, I can understand how frustrating it can be when your service isn't working correctly. Can you please respond to my private message with your account details so I may assist? *Shelby
Get an answer from our members and Southern Phone representatives
Details
| Category | Home Phone Service Providers |
|---|---|
| Phone Services Offered | Business and Residential |
| Free International Calls Plan | No |
| Plan Type | Home Phone Only |
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Hey there Glen. It really is a pain when your phone isn't working, especially in times like these when we can't see our loved ones as much as we would like! Keeping in touch is really important to us ...
Read moreso I'd love to help get your phone back up and running for you! I'd love to get some answers for you, so let's start with your account number and I will look into this for you. - Shelby