The Sevice has Evaporated.... Forget Southern
I have been with these people since they first kicked off... and worked in Local Government so I know they put their profits back into the community. BUT the call centre performance and queue wait time has dragged them down to levels that any reasonable person would consider a dead loss. I suggest that you outsource to India, Sri Lanka, the Phillipines or some other low-cost tele-marketing rich location, because those guys are right up your alley.I am out of contract later this year and will be gone, never to return.
Can not talk to any body
ALL good until you try to ring them 1@1/2 hours on hold I am going to TELSTRA
IF this is what they call service no wonder the others went off shore tried to keep my money in Australia but you cant get the service
YOU'D BETTER PAY YOUR BILL ON TIME!
I have been with Southern Phone for a fixed line service since 2013. I have always paid by the due date. In April , due to an oversight,I was 3 days late paying. Next bill I was charged a $11 late payment fee ( nearly 25% of the phone bill).
A good company gone bad.
After over 10 years with Southern Phone finally enough is enough. Whats sad is that they were once very good but sadly they have now lost the plot. I have, over the last few days waited in endless cues, had emails not answered and given up. Today i finally got through to the live chat and cancelled everything. Beware if you are thinking of signing up with them in there current state as you will be very dissapointed.
Terrible customer service - worst ever service provider!
My elderly 82 year old aunt on Central Coast is still awaiting a landline phone connection from another provider to Southern Phone...very nice to initially deal with in signing up - but since then disastrous service - connection process taken almost two weeks she is without any phone communication with her family all in Sydney - 2 hours away! We are unable to contact her and when I tried to help on her behalf through internet - sales person disconnected me without any help because he couldn't be bothered to help....second sales person answered...my question within a minute...however that was a week ago...my aunt is now still waiting for a phone connection....like Lynden I've been attempting to help my elderly aunt to no avail...I too wish I'd read these reviews and told my aunt not to sign up!! This is now a safety concern on well-being of my elderly aunt who is uncontactable for almost two weeks...shame on you Southern Phone.
BAD BUSINESS PRACTICE TURNS ME TOWARDS ANOTHER COMPANY
We have recently moved from Gippsland to Tura beach, placed an order for the phone to be put on 9th April. This company has not even bothered to contact us. I have an illness and need the phone service now. Have waited and waited for them to reply. HAVE HEARD NOTHING FROM THIS BUSINESS!!!
Disgusting service from a company.
We have never had such a negative annoying situation with a company like this before. Are they going out of business, if they're not, they soon will be by treating customers like this.
Thanks to all the previous reviewers who took the time to write something, letting us all know we are not alone.
It has helped us to make the decision to take our money and time to another company.
Still awaiting a connection after signing up 90 year old Mum to change from Telstra in mid January. Help line frequently engaged. Emails requesting help generate a ticket, but so far 4 emails- no reply. Multiple phone calls to help line met with someone will ring us back with information on the progress of our changeover, but this never happens. Told yesterday it could take another 4 weeks, Copper network to be turned off in 4 days. Despite knowing Mum is legally blind and will be left without a phone, no consultant cares or offers anything ot...her than we'll call you back when we have more answers. When insisted (politely)we be put through to someone who could help, phone call was terminated by staff. Don't be fooled by the customer care promises on the website. Yes, their call centre is staffed by Australians, but that makes no difference to their inability to resolve problems. Best look elsewhere.
I have been with southern phones since september 2016 when i changed from another service. I just do
i dont have internet connection it took them 2 months to tell me i couldnt get it on at my home. Im not satisfied at all because they have no customer service what's so ever
Terrible, Unreliable, Very Expensive, Pathetic Customer Service, NOT WORTH ANY STAR.
DO NOT USE THIS COMPANY.
I was over-charged for calls using my mobile, when Southern Phone would not fix the fault to my Land Line. My Land Line had a fault which was not repaired for 18 DAYS, leaving me without a phone over Christmas! Their Invoice was incorrect, including a charge for the NON-EXISTENT RENTALS of a phone from Southern Phone, and an incorrect, MORE EXPENSIVE MONTHLY PLAN, than what I had agreed upon.
Customer Service is absolutely pathetic, often requiring a WAIT PERIOD 20 MINUTES and more.
Customer Service Personal were o...
Questions & Answers
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I have trouble contacting you on the phone I sat on the line for 35 minutes approximately it dropped out and I called back it dropped out again after 23 minutes. The internet is crappy drops out quite often the phone line is atrocious very noisy. Your techs were supposed to fix it over a week ago. It’s still dreadful
LOL sounds typical of this company, they are woeful, depending on time of day if late in day no one will take your call as they have left for day, our phone line also atrocious and we have been waiting for it to be fixed for 6 monthes. Good luck.
We have decided to switch internet and home phone to another company. We found Southern phone lack of customer service very frustrating on several occasions over the last 12months.
We are very pleased with our new company. We have better internet, more data and faster speed for a cheaper price. After reading several reviews - we are more than pleased we no longer will be dealing with Southern Phone
I am really sorry to hear you have not been able to get in touch with us recently. I apologise for the inconvenience this has caused, I can understand how frustrating it can be when your service isn't working correctly. Can you please respond to my private message with your account details so I may assist? *Shelby
I have also had the run around with Southern Phone, since porting our home phone number over to them. Our Next Phone connection will only let us ring out. Tech people tell me there was a sync problem, which they did fix. However the problem has come back after a few days! I have had a similar experience with waiting times. It is best to ring at 0800 but you will still have to wait to talk to a techie. Brian.
I ended up disconnecting my home phone. Good luck, I hope your service continues to work without hiccups. I had enough. And would strongly urge people to look elsewhere for a service
I am really sorry to hear that your landline service is not working as it should. Are you able to respond to my private message with your account details so I may assist you further? *Shelby
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