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Southern Phone Home Phone

Southern Phone Home Phone

1.3 from 94 reviews · View Statistics

Reviews

1.3

94 reviews
  • Transparency
    3.6 (5)
  • Customer Service
    2.6 (7)
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Rita F.

Rita F.Mid North Coast, NSW

  • 2 reviews

Land line out after prolonged heavy rain fixed same day

published

Reported my landline outage online and received an email shortly afterwards advising anticipated repair time frame. Next day I was emailed again to advise technician had repaired the line already - and it was! The phone connection has always been good - I have a copper line - but the prolonged heavy rain seems to have caused issues this time & before Xmas too. Satellite internet service is generally good also. I did have some issues when setting up my satellite internet contract which took a while to resolve as the sales team & the accounts team didn't seem to be communicating. This was an anomaly really as all online & phone contact since always gets a rapid response, with knowledgeable & helpful staff who care about good service.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Southern Phone
Southern Phone C.Southern Phone
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Good to talk to. Hopeless for action.

published
Incentivised ReviewNo
1 comment
Southern Phone
Southern Phone C.Southern Phone
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Unhappy

UnhappyNorth Queensland, QLD

cant use BPay any more

published

Southern Phone have removed their BPay option, and want you to either use methods where you have to pay a surcharge, or use a cheque (who still has a chequebook?) or go to direct debit, which I refuse to do as I have had nightmare issues with this in the past. Southern Phone used to be a good company who listened to their customers - not any longer. Changing providers asap.

Transparency
Customer Service
Incentivised ReviewNo
2 comments
Southern Phone
Southern Phone C.Southern Phone
Unhappy
Unhappy

I will certainly do this tomorrow

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craig

craigIllawarra, NSW

  • 3 reviews
  • 1 like

phone drops out every day

published

Mothers home phone keeps dropping out and gets engaged tone every couple of days . Have had tech help works for a day and same thing. spend hours on hold to be told will fix and it happens all again. She went to Southern to support an Australian company. Go else where

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Southern Phone
Southern Phone C.Southern Phone
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Johnny W.

Johnny W.Sydney Surrounds, NSW

Basic phone plan for elderly people

published

For my elderly mother who just needs a phone to make calls the plan I set up for her is good value at $10 per month and works well for her

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi Johnny,
I am glad to hear that the plan your mother is on is suiting her needs so well. Please do not hesitate to reach out to us if you have any questions or concerns about your account and I can help. *Darian

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John M.

John M.Sydney, NSW

Fantastic service

published

I recently had the NBN home phone connected by Southern Phone. I only need it so that my elderly mother can contact me the traditional method. While there might be some negative reviews out there my experience of Southern Phone was faultless. The modem arrived within the specified timeframe, the connection was as simple as they suggested and when contacting Southern Phone for final connection they were polite and incredibly helpful. Would not hesitate to recommend them. Particularly useful for elderly who want to retain the traditional handset while paying significantly less per month than the Telstra landline.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Southern Phone
Southern Phone C.Southern Phone

Hi John,
Thanks so much for reaching out to share your positive experience with us. We really appreciate the feedback! *Shelby

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Disgruntled customer

Disgruntled customerSouth-Eastern Region, NSW

Inept customer service

published

Ever since nbn was installed I have had no end of frustration with this company. Being put on hold from between 15 mins to 45 max to speak with staff who provide me with conflicting information.
Almost one year later, the modem, still under warranty was finally replaced after discovering 3weeks later it was never sent out to me! After phone calls and too much time spent holding the line later..it was finally sent out to me and now doesnt work either.
I will say that the tech team staff have always been knowledgeable and helpful but customer service, although friendly never seem to know what they are talking about.
This phone company is mostly incompetent and unreliable in my experience and I would warn everyone away from them.

Customer Service
Incentivised ReviewNo
2 comments
Southern Phone
Southern Phone C.Southern Phone

Hi there,
I am really concerned to hear that your modem is still not working correctly. Are you able to respond to my private message with your account details so I may look into this for you? *Shelby

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Sorry to let my Southern Phone landline go

published

I reluctantly left behind my Southern Phone landline service of many years' standing when switching over to VoIP because my NBN internet was already with another good Aussie company, Skymesh. SP's service was the least expensive such service I'd ever had; and outages were repaired promptly. Only negative? SP needs many more staff to meet its growing business; phone queues are long.

Customer Service
Incentivised ReviewNo
2 comments
Southern Phone
Southern Phone C.Southern Phone

Hi Jay,
Thank you so much for sharing your kind words and your valuable feedback. While it is very sad to see you go, we wish you all the best with your new provider. *Yvette

Jay
Jay
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Great customer service, each time

published

Our landline went down recently after a storm. It took a week to be fixed but Southern were always helpful when we rang. Latterly getting a new SIM only plan was also very easy

Connection TypeLandline and SIM plan
1 comment
Southern Phone
Southern Phone C.Southern Phone

Thank you so much for your kind words, Meegan. We really appreciate you taking the time out to share your experience with us. *Yvette

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Home Phone Service Providers

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Sue C

Sue CTolmie

  • 4 reviews
  • 1 like

No problems

published

Connection is great and no dropouts. Customer service via the online chat always resolves any queries I have. Would highly recommend!

Connection TypeLandline and mobiles
1 comment
Southern Phone
Southern Phone C.Southern Phone
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Andrew

AndrewHobart

  • 3 reviews
  • 6 likes
  • Verified customer

The mobile calls you make when you're not making any calls

published
Connection TypeHome phone land line plus two mobiles
2 comments
Southern Phone
Southern Phone C.Southern Phone
Andrew
Andrew
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Robyn

Robyn

  • 2 reviews

Frustrated customer

published
1 comment
Robyn
Robyn
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Questions & Answers

Norma Carpenter

Norma Carpenter asked

Do you service 49089 area?

1 answer
Southern Phone
Southern Phone C.Southern Phone

Hi Norma,
We service all of Australia. If you would like some more information, please head on over to our website:
www.southernphone.com.au

Lynette Lardenoye

Lynette Lardenoyeasked

I have trouble contacting you on the phone I sat on the line for 35 minutes approximately it dropped out and I called back it dropped out again after 23 minutes. The internet is crappy drops out quite often the phone line is atrocious very noisy. Your techs were supposed to fix it over a week ago. It’s still dreadful

4 answers
Julie
Julie

LOL sounds typical of this company, they are woeful, depending on time of day if late in day no one will take your call as they have left for day, our phone line also atrocious and we have been waiting for it to be fixed for 6 monthes. Good luck.

Andrea
Andrea

We have decided to switch internet and home phone to another company. We found Southern phone lack of customer service very frustrating on several occasions over the last 12months.
We are very pleased with our new company. We have better internet, more data and faster speed for a cheaper price. After reading several reviews - we are more than pleased we no longer will be dealing with Southern Phone

Southern Phone
Southern Phone C.Southern Phone

Hi Lynette,
I am really sorry to hear you have not been able to get in touch with us recently. I apologise for the inconvenience this has caused, I can understand how frustrating it can be when your service isn't working correctly. Can you please respond to my private message with your account details so I may assist? *Shelby

Brian

Brianasked

I have also had the run around with Southern Phone, since porting our home phone number over to them. Our Next Phone connection will only let us ring out. Tech people tell me there was a sync problem, which they did fix. However the problem has come back after a few days! I have had a similar experience with waiting times. It is best to ring at 0800 but you will still have to wait to talk to a techie. Brian.

3 answers
Ann
Ann

thank you

Sandra T.
Sandra T.

I ended up disconnecting my home phone. Good luck, I hope your service continues to work without hiccups. I had enough. And would strongly urge people to look elsewhere for a service

Southern Phone
Southern Phone C.Southern Phone

Hi Brian,
I am really sorry to hear that your landline service is not working as it should. Are you able to respond to my private message with your account details so I may assist you further? *Shelby

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Details

CategoryHome Phone Service Providers
Phone Services OfferedBusiness and Residential
Free International Calls Plan No
Plan TypeHome Phone Only

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