Land line out after prolonged heavy rain fixed same day
Reported my landline outage online and received an email shortly afterwards advising anticipated repair time frame. Next day I was emailed again to advise technician had repaired the line already - and it was! The phone connection has always been good - I have a copper line - but the prolonged heavy rain seems to have caused issues this time & before Xmas too. Satellite internet service is generally good also. I did have some issues when setting up my satellite internet contract which took a while to resolve as the sales team & the accounts team didn't seem to be communicating. This was an anomaly really as all online & phone contact since always gets a rapid response, with knowledgeable & helpful staff who care about good service.
Good to talk to. Hopeless for action.
Initially it was so good to talk to someone who spoke and understood our language, but I'm on hold an average of 1/2 hour before I get to talk to anyone. They're polite and always promise to do the right thing - but there's never any follow through. 8 months ago they agreed to upgrade our NBN plan - which was actually $5 / month cheaper, but continued our old plan at the old price after many promises and pointless explanations. They promise to credit the $5 to appear on the next bill, so I pay the agreed amount and get a $10 late fee instead...- which of course they then agree to credit. Then I contact them and we repeat the cycle mid month and the next month! No credit has ever appeared on any of my bills over this time, and I've finally changed providers apart from my mobile plan. New provider, new teething problem, immediately answered and fixed on the spot, and still based in Australia. Why can't southern phone do this? So much wasted time and frustration with this company. No longer recommended!
cant use BPay any more
Southern Phone have removed their BPay option, and want you to either use methods where you have to pay a surcharge, or use a cheque (who still has a chequebook?) or go to direct debit, which I refuse to do as I have had nightmare issues with this in the past. Southern Phone used to be a good company who listened to their customers - not any longer. Changing providers asap.
phone drops out every day
Mothers home phone keeps dropping out and gets engaged tone every couple of days . Have had tech help works for a day and same thing. spend hours on hold to be told will fix and it happens all again. She went to Southern to support an Australian company. Go else where
I recently had the NBN home phone connected by Southern Phone. I only need it so that my elderly mother can contact me the traditional method. While there might be some negative reviews out there my experience of Southern Phone was faultless. The modem arrived within the specified timeframe, the connection was as simple as they suggested and when contacting Southern Phone for final connection they were polite and incredibly helpful. Would not hesitate to recommend them. Particularly useful for elderly who want to retain the traditional handset while paying significantly less per month than the Telstra landline.
Inept customer service
Ever since nbn was installed I have had no end of frustration with this company. Being put on hold from between 15 mins to 45 max to speak with staff who provide me with conflicting information.
Almost one year later, the modem, still under warranty was finally replaced after discovering 3weeks later it was never sent out to me! After phone calls and too much time spent holding the line later..it was finally sent out to me and now doesnt work either.
I will say that the tech team staff have always been knowledgeable and helpful but customer service, although friendly never seem to know what they are talking about.
This phone company is mostly incompetent and unreliable in my experience and I would warn everyone away from them.
Sorry to let my Southern Phone landline go
I reluctantly left behind my Southern Phone landline service of many years' standing when switching over to VoIP because my NBN internet was already with another good Aussie company, Skymesh. SP's service was the least expensive such service I'd ever had; and outages were repaired promptly. Only negative? SP needs many more staff to meet its growing business; phone queues are long.
Questions & Answers
Do you service 49089 area?
Southern Phone C.Southern Phone
We service all of Australia. If you would like some more information, please head on over to our website:
I have trouble contacting you on the phone I sat on the line for 35 minutes approximately it dropped out and I called back it dropped out again after 23 minutes. The internet is crappy drops out quite often the phone line is atrocious very noisy. Your techs were supposed to fix it over a week ago. It’s still dreadful
LOL sounds typical of this company, they are woeful, depending on time of day if late in day no one will take your call as they have left for day, our phone line also atrocious and we have been waiting for it to be fixed for 6 monthes. Good luck.
We have decided to switch internet and home phone to another company. We found Southern phone lack of customer service very frustrating on several occasions over the last 12months.
We are very pleased with our new company. We have better internet, more data and faster speed for a cheaper price. After reading several reviews - we are more than pleased we no longer will be dealing with Southern Phone
Southern Phone C.Southern Phone
I am really sorry to hear you have not been able to get in touch with us recently. I apologise for the inconvenience this has caused, I can understand how frustrating it can be when your service isn't working correctly. Can you please respond to my private message with your account details so I may assist? *Shelby
I have also had the run around with Southern Phone, since porting our home phone number over to them. Our Next Phone connection will only let us ring out. Tech people tell me there was a sync problem, which they did fix. However the problem has come back after a few days! I have had a similar experience with waiting times. It is best to ring at 0800 but you will still have to wait to talk to a techie. Brian.
I ended up disconnecting my home phone. Good luck, I hope your service continues to work without hiccups. I had enough. And would strongly urge people to look elsewhere for a service
Southern Phone C.Southern Phone
I am really sorry to hear that your landline service is not working as it should. Are you able to respond to my private message with your account details so I may assist you further? *Shelby
|Category||Home Phone Service Providers|
|Phone Services Offered||Business and Residential|
|Free International Calls Plan||No|
|Plan Type||Home Phone Only|
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