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Southern Phone Home Phone

Southern Phone Home Phone

1.3 from 99 reviews · View Statistics
See the Best Home Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

1.3
99 reviews
  • Transparency
    1.5 (53)
  • Customer Service
    1.3 (58)
Previous
Next
isolated
isolatedNorth Queensland, QLD

lack of information and slow fix for problem

published
Transparency
2/5
Customer Service
3/5
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
isolated
isolated
Southern Phone
Southern Phone C.Southern Phone
Nina
NinaSydney, NSW
  • 2 reviews
  • 7 likes

Disgrace, avoid!!!

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
Nina
Nina

Hi Shelby, please check all the communication I had woth your company for the last 4 days... i turned off and on my phone countless of times, I spoke with 3 or 4 people from custoner service and still havent recived any help.

Southern Phone
Southern Phone C.Southern Phone

Hi Nina,
So we can look into this for you can you please confirm your Account Number?
- Dakota

Glen
GlenCentral West, NSW
  • 4 reviews
  • 7 likes

Trouble contacting you

published

Our home phone is not working. Unfortunately, I have no way to contact you as we have no mobile service on our property and I have not been able to login to my account for close to a year, even after changing browsers and many requests.

Customer Service
2/5
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
Glen
Glen
Southern Phone
Southern Phone C.Southern Phone

Hi Glen,
Thanks for that information. I have sent you an email asking for some further information in relation to your fault. If you could please follow the directions and respond when you have done so, I will get this looked at for you.
- Shelby

chris
chrisSydney Surrounds, NSW
  • Verified

Just doesn't work after 3 months of waiting still no data

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone

Hi Chris,
I am really sorry to hear that you have been experiencing issues accessing the mobile data.
So we can investigate this account and the charges for you can you please confirm your Account Number?
- Dakota

chris
chris

Why do I have to keep supplying this information every time I speak to your staff!!!And every time I speak to them they state the issue is solved when it is not!!!! My acc nmber is ACC223542

Southern Phone
Southern Phone C.Southern Phone
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Catweasel
CatweaselSouth East Queensland, QLD

Just the absolute worst company I have dealt with in really resolving issues.

published

I had my account transferred over to Southern Phone from another company. I stayed with SP as I needed to keep my number and thought it would be the best way to continue on. SP were not able to provide the full services I was provided by the other provider of my VOIP Services. I should have left them then but sill me didn't. result now is that quite some time later I got into financial difficulties and they kept the account going for months and I was not aware payments were not being made. I have Not been able to make payments and now I hae to deal with a debt collector. The collections team are very cold and unforgiving once it gets to delinquent stage.

Transparency
4/5
Customer Service
3/5
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
Bev
BevMetropolitan Adelaide, SA
  • 2 reviews
  • 3 likes

Terrible company - do not sign up

published
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
Bev
Bev

In relation to mobile, I gave up after 4mth of trying to get a mobile connection. I have already been in touch with two people re the account and everyone says it is fixed but it wasn't. My account number is ACC251156. Bev

Southern Phone
Southern Phone C.Southern Phone

Lies told to go to another provider

published

No internet 4-5 times a week engineers at SP stated they have problems supplying internet to Queensland how ever never fixed my problem complaints handler Daniel told me to go to another provider I stayed to see if they can improve however never did they should not be an ISP

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone

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Previous
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Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
Next

Waiting, waiting...

published

Rang Southern Phone' customer number in relation to being double billed on a phone account.
Had to wait in a queue for 20 minutes to be answered!!!!!!!
This is a phone company!!!!!
Took another 10 minutes from a grumpy receptionist - 30 minutes overall for a simple enquiry.
Not good enough.
Pathetic.
Disgusting,.

Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone

nothing lower than a 1 to rate Southern Phones

published

I actually have been stirred by Customer Support??? to the point of tears attempting to correct their billing mistakes. It has taken over 4 months to get $292 dollar worth of over charges credited to my account. Apparently nobody knows anything as to do anything about anything.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
Linda M.
Linda M.
Southern Phone
Southern Phone C.Southern Phone

Hi Linda,
Thanks for your response.
I can see that you have also reached out to us via our Facebook page and I have responded to this message requesting some further details so I may follow up.
- Shelby

Home Phone Service Providers

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Next Home Phone only good for making calls out!

published

Unfortunately there has been no improvement, over a number of months, to the problem of other people being unable to ring in to my home number. Despite the best efforts of their technicians, there does not appear to be a solution to this ongoing problem. I am really only getting half a service, for the money I am paying each month to Southern Phone! The next home phone service has been a big disappointment, right from day one, and I am sick and tired of having to apologise to my friends and the local medical practice for the ongoing connection problems.

Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
Brian
Brian
Southern Phone
Southern Phone C.Southern Phone

No internet since yesterday. What the hell with their phone support lines!

published

Hi, anybody experiencing outages from
Southern Phone internet service since yesterday? We rang them and waited almost 2 hours and minutes after being told we were number 2 on the queue then the music stopped! I waited another 10 minutes while my call counter was still on and hoping somebody would answer but as expected- nobody did.

Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
Thetruth
Thetruth
  • 8 reviews
  • 10 likes

Southern Phone is crap! Avoid!!

published

I have been reading the product reviews for Southern Phone and how true they are! I too thought that they would be better than Telstra but no. All the services are slow, my landline cuts out every so often, I just have lost faith in them. also, they are the same price as anyone else. Please avoid them at all casts. Let them go the way of the dinosaur.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
Home Phone Service Providers

Find out how Southern Phone Home Phone compares to other Home Phone Service Providers

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Rita F.
Rita F.Mid North Coast, NSW
  • 2 reviews

Land line out after prolonged heavy rain fixed same day

published

Reported my landline outage online and received an email shortly afterwards advising anticipated repair time frame. Next day I was emailed again to advise technician had repaired the line already - and it was! The phone connection has always been good - I have a copper line - but the prolonged heavy rain seems to have caused issues this time & before Xmas too. Satellite internet service is generally good also. I did have some issues when setting up my satellite internet contract which took a while to resolve as the sales team & the accounts team didn't seem to be communicating. This was an anomaly really as all online & phone contact since always gets a rapid response, with knowledgeable & helpful staff who care about good service.

Transparency
4/5
Customer Service
4/5
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
jake
jakeIllawarra, NSW
  • 19 reviews
  • 22 likes
  • Verified

Pity I can't give no stars

published

Disgusting service, unanswered emails, pathetic all round.
I thought I was finished with this company months ago when I closed my account but they haven't returned my credit and have now started charging me for a number that I transferred to another phone company months ago.
Sometimes you wait for 45 minutes on hold sometime over an hour, one Friday night I spent 1hr and 45 minutes on hold only to be disconnected!!!
Stay as far away from this company as you can.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
jake
jake

It has been resolved since, thanks anyway

Southern Phone
Southern Phone C.Southern Phone

Hi Jake,
I am really glad to hear this. If you require any further assistance, please let us know.
- Shelby

WizardofAUS
WizardofAUSSydney Surrounds, NSW
  • 3 reviews
  • 5 likes

Horrifying Customer Service - Shocking Organisation

published

I have 2 Internet accounts that were transferred from Amaysim to these YOBBOS when they sold - It's easy to see why Australians are unable to compete in producing anything or SERVICING anything. Customer Service from this nightmare of a company is HORRIFIC -

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone

Hi Peter,
I have responded to your private message requesting your account details so I can help get this resolved asap. *Darian

WizardofAUS
WizardofAUS

Too late Darian - I'm about to transfer service and I also gave you both account numbers - The right hand obviously doesn't talk to the left hand

Page 1 of 4

Questions & Answers

John V.
John V.asked

our landline has been crackling all week and this morning there is absolutely no dial tone.
it is probably a broken cable in the farmers paddock again as this seems to happen several times a year.could also be that the telstra pits are full of water.

6 answers
Southern Phone
Southern Phone C.Southern Phone

Hi John,
I'm so sorry to hear your service hasn't been functioning properly.
could you please respond with your account number and i'd be more than happy to look into it for you
- Shayna

John V.
John V.

519738

Southern Phone
Southern Phone C.Southern Phone

HI John,
Thanks for contacting us, we are very sorry to hear your Service isn’t working normally. What we can do to resolve this issue, is to log a Fault for you.

Before we submit a Fault for you, we do need to advise you of some important info. We would recommend that an Isolation Test is completed to avoid any possible Incorrect Call Out Fee charges from occurring.

An Isolation test is pretty simple to complete, you will just need to unplug all equipment from all the phone sockets in the premises - including line filters, modems, and faxes.

Leave everything unplugged for 5 minutes then plug in a single CORDED handset if one is available. If you don’t have one, we would suggest trying your cordless handset on a working line, such as your neighbour’s or a friend.

If you’re unable to test your phone(s) on another line, that’s ok, we can still log the fault for you.

An Incorrect Call Out Fee will apply if a technician attends and finds the fault is with your equipment and not on the line, the minimum charge for this is $150.00, which is why we recommend testing your equipment.

We will let you know if an appointment is required for a technician to attend.

We are more than happy to assess your account for applicable credits once the Fault has been resolved.

Our commitment is to have your Service fully restored and working within 3 business days. Can you please confirm your best Alternate Contact number such as a Mobile Number so that we may contact you once we have received any updates in relation to your Fault and so that we can inform you if anything changes.

- Shelby

Robert L.
Robert L.asked

why has my service on 0265517676 account no. acc196281 not been activated at 14a fuchsia drive taree nsw.?

3 answers
Southern Phone
Southern Phone C.Southern Phone

Hi Robert,
Thanks for reaching out. Have you recently moved addresses?
- Shelby

Robert L.
Robert L.

yes, the change over was booked a couple of weeks ago & payed for.

Southern Phone
Southern Phone C.Southern Phone

Hi Robert,
Thanks for getting back to me. When was the date you requested to have the relocation completed by?
- Shelby

Norma Carpenter
Norma Carpenter asked

Do you service 49089 area?

1 answer
Southern Phone
Southern Phone C.Southern Phone

Hi Norma,
We service all of Australia. If you would like some more information, please head on over to our website:
www.southernphone.com.au

See all Southern Phone Home Phone questions

Get an answer from our members and Southern Phone representatives

Details

CategoryHome Phone Service Providers
Phone Services OfferedBusiness and Residential
Free International Calls Plan No
Plan TypeHome Phone Only

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