lack of information and slow fix for problem
My landline stopped working. As I have no mobile phone reception where I live, I contacted Southern Phone via online chat on my satellite internet, and was told it should be fixed in 3 days. Southern Phone uses Telstra infrastructure, so i checked Telstra outages online, and there was a landline outage for my area. However it was fixed the next day, but my phone still did not work. contacted SP repeatedly via chat for updates, but they could not tell me anything. Asked them about the terms of their service level agreement with Telstra, so ...I could get an idea of when it would be fixed, they could not answer. Phone was out for 10 days altogether. The most frustrating thing was that no-one could give me any timelines or any info about the problem. Not very impressed.
Those people are the disgrace to the customer service and service industry in general. Lack of any willingness to help their paying customer. I have no phone or internet for the last almost 48h since Thursday and they telling me to wait until Monday (it is Saturday morning now). Blaming Optus tower, which by the Optus website works perfectly now. My husband phone in Optus is working so... isn't that on you Southern Phone? No manager or supervisor to talk to on weekend (really?).
When I went to Westfield to find the free wifi, to contact them, ...
Trouble contacting you
Our home phone is not working. Unfortunately, I have no way to contact you as we have no mobile service on our property and I have not been able to login to my account for close to a year, even after changing browsers and many requests.
Just doesn't work after 3 months of waiting still no data
It took more than 3 weeks for southern phone to activate the sim they sent me and I still have no data after 3 months being patient I waited too long and should have gone to another supplier which I am about to do as I have now had the account for 3 months and being charged $30 for phone number and data yet after many complaints they state the issue is with them connecting to Telstra for the data, this is very frustrating as I cant use the phone for any internet at all I am sick of their excuses and every time I contact them they state I should...talk to the account people when the issue is sorted in the mean time they are sending me bills for data that I am unable to use I suggest anyone looking at using southern phone go elsewhere southern phone recently was sold to AGL and although AGL boasts Australian owned it is only 25% Australian the remainder is Chinese and that's the quality of service you receive from southern phone I'm sick of them!!!! Ask for data and get no service.
Just the absolute worst company I have dealt with in really resolving issues.
I had my account transferred over to Southern Phone from another company. I stayed with SP as I needed to keep my number and thought it would be the best way to continue on. SP were not able to provide the full services I was provided by the other provider of my VOIP Services. I should have left them then but sill me didn't. result now is that quite some time later I got into financial difficulties and they kept the account going for months and I was not aware payments were not being made. I have Not been able to make payments and now I hae to deal with a debt collector. The collections team are very cold and unforgiving once it gets to delinquent stage.
Terrible company - do not sign up
This is the worst company I have ever had to deal with. I agree and recognise all the issues that the other reviewers have mentioned.
Firstly, after 4mths of trying to get a mobile number transferred to Southern Phones for my previous supplier, I gave up. Every time I called I would be told that it would be sorted. I was sent a sim card and was promised it would be connected in the next week. No luck. I never got my mobile.
Re the landline and the internet, every month I am overcharged and mistakes are made. I pay via B Pay and their acco...
Lies told to go to another provider
No internet 4-5 times a week engineers at SP stated they have problems supplying internet to Queensland how ever never fixed my problem complaints handler Daniel told me to go to another provider I stayed to see if they can improve however never did they should not be an ISP
Rang Southern Phone' customer number in relation to being double billed on a phone account.
Had to wait in a queue for 20 minutes to be answered!!!!!!!
This is a phone company!!!!!
Took another 10 minutes from a grumpy receptionist - 30 minutes overall for a simple enquiry.
Not good enough.
nothing lower than a 1 to rate Southern Phones
I actually have been stirred by Customer Support??? to the point of tears attempting to correct their billing mistakes. It has taken over 4 months to get $292 dollar worth of over charges credited to my account. Apparently nobody knows anything as to do anything about anything.
Next Home Phone only good for making calls out!
Unfortunately there has been no improvement, over a number of months, to the problem of other people being unable to ring in to my home number. Despite the best efforts of their technicians, there does not appear to be a solution to this ongoing problem. I am really only getting half a service, for the money I am paying each month to Southern Phone! The next home phone service has been a big disappointment, right from day one, and I am sick and tired of having to apologise to my friends and the local medical practice for the ongoing connection problems.
No internet since yesterday. What the hell with their phone support lines!
Hi, anybody experiencing outages from
Southern Phone internet service since yesterday? We rang them and waited almost 2 hours and minutes after being told we were number 2 on the queue then the music stopped! I waited another 10 minutes while my call counter was still on and hoping somebody would answer but as expected- nobody did.
Southern Phone is crap! Avoid!!
I have been reading the product reviews for Southern Phone and how true they are! I too thought that they would be better than Telstra but no. All the services are slow, my landline cuts out every so often, I just have lost faith in them. also, they are the same price as anyone else. Please avoid them at all casts. Let them go the way of the dinosaur.
Land line out after prolonged heavy rain fixed same day
Reported my landline outage online and received an email shortly afterwards advising anticipated repair time frame. Next day I was emailed again to advise technician had repaired the line already - and it was! The phone connection has always been good - I have a copper line - but the prolonged heavy rain seems to have caused issues this time & before Xmas too. Satellite internet service is generally good also. I did have some issues when setting up my satellite internet contract which took a while to resolve as the sales team & the accounts team didn't seem to be communicating. This was an anomaly really as all online & phone contact since always gets a rapid response, with knowledgeable & helpful staff who care about good service.
Pity I can't give no stars
Disgusting service, unanswered emails, pathetic all round.
I thought I was finished with this company months ago when I closed my account but they haven't returned my credit and have now started charging me for a number that I transferred to another phone company months ago.
Sometimes you wait for 45 minutes on hold sometime over an hour, one Friday night I spent 1hr and 45 minutes on hold only to be disconnected!!!
Stay as far away from this company as you can.
Horrifying Customer Service - Shocking Organisation
I have 2 Internet accounts that were transferred from Amaysim to these YOBBOS when they sold - It's easy to see why Australians are unable to compete in producing anything or SERVICING anything. Customer Service from this nightmare of a company is HORRIFIC -
Questions & Answers
our landline has been crackling all week and this morning there is absolutely no dial tone.
it is probably a broken cable in the farmers paddock again as this seems to happen several times a year.could also be that the telstra pits are full of water.
I'm so sorry to hear your service hasn't been functioning properly.
could you please respond with your account number and i'd be more than happy to look into it for you
Thanks for contacting us, we are very sorry to hear your Service isn’t working normally. What we can do to resolve this issue, is to log a Fault for you.
Before we submit a Fault for you, we do need to advise you of some important info. We would recommend that an Isolation Test is completed to avoid any possible Incorrect Call Out Fee charges from occurring.
An Isolation test is pretty simple to complete, you will just need to unplug all equipment from all the phone sockets in the premises - including line filters, modems, and faxes.
Leave everything unplugged for 5 minutes then plug in a single CORDED handset if one is available. If you don’t have one, we would suggest trying your cordless handset on a working line, such as your neighbour’s or a friend.
If you’re unable to test your phone(s) on another line, that’s ok, we can still log the fault for you.
An Incorrect Call Out Fee will apply if a technician attends and finds the fault is with your equipment and not on the line, the minimum charge for this is $150.00, which is why we recommend testing your equipment.
We will let you know if an appointment is required for a technician to attend.
We are more than happy to assess your account for applicable credits once the Fault has been resolved.
Our commitment is to have your Service fully restored and working within 3 business days. Can you please confirm your best Alternate Contact number such as a Mobile Number so that we may contact you once we have received any updates in relation to your Fault and so that we can inform you if anything changes.
why has my service on 0265517676 account no. acc196281 not been activated at 14a fuchsia drive taree nsw.?
Thanks for reaching out. Have you recently moved addresses?
yes, the change over was booked a couple of weeks ago & payed for.
Thanks for getting back to me. When was the date you requested to have the relocation completed by?
Do you service 49089 area?
We service all of Australia. If you would like some more information, please head on over to our website:
Get an answer from our members and Southern Phone representatives
|Category||Home Phone Service Providers|
|Phone Services Offered||Business and Residential|
|Free International Calls Plan||No|
|Plan Type||Home Phone Only|
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