are the 35 'excellent 5 star review' written by company representative?
customer phone service wait is ridiculously long, like hours.
first bill charged me for every single usage when we had signed up to a plan... what plan?
seriously a headache. one customer representative says one thing and then other says another.
by the many other reviews, a very dishonest company ripping innocent customers off and having little care for their customers.
The mobile calls you make when you're not making any calls
Having finally reached the end of my tether with that other Aussie Telco, I transferred my home phone plus two mobiles to Southern Phone last November. I was very happy with my decision until last month, when I noticed a new charge of $1.22 on my mobile phone for 'special calls'.
On enquiring I received the following 'response': HI Andrew,
I have reviewed your account and upon further inspection I've found those are in fact Due to Imessage or Facetime not being activated within the phone settings. Each time an sms is sent to another ipho...ne, apple send an sms to a third party number which is the one that appears on the statement as an alert to activate these things within the settings. I apologies for any confusion this issue has caused. Kind Regards Jack I know I'm getting a bit long in the tooth, but I do consider myself to be reasonably tech savvy. However, I can't for the life of me, make sense of what this reply is saying. I went into the settings on my mobile phone and disabled everything I could find that I thought might be causing my phone to send off phantom SMS messages without my knowledge. I also wrote back to Southern Phone, stating that I'd disabled the apps that I thought might be causing the problem and pointing out that my online research revealed almost nobody anywhere who was being charged for such 'calls'. I didn't receive a response and assumed I had fixed the problem.
Southern Phone WORST Communications company ever
Had the phone transferred to Southern Phone for my Mother who is elderly & I was given full Authority on the account.
Southern Phone started charging a paper bill fee, so I called them & was told if we paid by direct debit there woud be no paper bill fee & you would still receive a paper bill, so I had the bill paid by debit on my credit card.
Low & behold they kept charging a paper bill fee. I called them again & was told if you receive a paper bill you will receive a paper bill fee.
We gave written notice to cancel the direct debit arrange...
CEO go home (how to drive custom away)
I hand a landline phone with this lot. I have had a line strung along a fence for nearly 10 years. Up until recently Southern Phone have been helpful, if not very effective, in managing a service of sorts. Now I find they are totally unwilling to even communicate, regarding problems, except via automated, unhelpful emails. All they did for over a month was repeatedly ask for personal details and gush about how concerned they were without any attempt to help.
I am looking for a worst enemy to recommend them to.
CEO take note!
Never sign with southern phone. Unreliable, expensive and poor communication skills.
Set up southern phone for my grandmother as it was a local company who advertises as great customer support with competitive user friendly deals....this is not the case. For a communication company, their communication skills are practically non existent. Signing up with them for landline and basic mobile bundle deal initially was easy and super friendly and prompt; then when my grandmother started being hit with late payment fees when she was not late (as bills were emailed to me and I would BPay) or having issues with the line, these guys wer...e impossible to get through to on a regular basis. We switched from emailed bills to paper bills, which then were not arriving till weeks after the due date despite the fact that their office is located only 1 hours drive from my grandmothers residential address which is far from an obscure hard to reach address. I have never in my 40 years written a complaint or review, however I am absolutely disgusted at this company's poor services and high hidden charges. Even when disconnecting services, the only way I could get through to an actual person promptly was by saying I wanted to join southern ph as a new customer. The only positive thing I can say is that the customer service representatives always spoke clear English but this makes me wonder even more why they seemed incapable of basic customer services.
Line is down and Southern Phone just dick around. They are worse than Telstra.
Phone went out last week - (middle of the bushfire season). Reported on their Chat Online facility with Teddy. It's now 7 days and still no phone despite followig up with them several times. Today I was told by [name removed] that the fault had been dealt with. No it hasn't! She then offered to contact the fault team for me. I asked when it would be resolved. She couldn't say. Asked for a supervisor. Can't do that either. Then she suggested I RING 131464 to get updates. They are really bad. Thinking seriously about going elsewhere for phone service.
Having been a southern customer for 5 years have been trying to get my 91 year old mother onto one of the advertised plans in the brochure managed to get through on the no on the brochure once in 4 weeks and was told I had to have my mother authorise me to do it, I live 30 mins away and can never get on at her house she is unable to do this herself thinking of changing phone co my self as if I had any problems it would be useless. Very frustrating.
November 10th 2017 Update: Once again disappointed with Southern Phone Service
I was very u...pset to receive an $11 overdue payment fee after 5 years of perfect record of payment an oversight happened as Southern Phone sent my mothers account to me which I have requested they do not do, and this is where the confusion happened. A friendly reminder might have been nice obviously they do not value their long term customers.
worst customer service ever.
Been with southern phone for a few years now on a bundled plan( land line and mobile). I decided we didn't need landline anymore as we never use it only left it connected for aging parents to ring us instead of mobile phone costs . So rang southern phone wanting to cancel landline and change mobile phone to sim only plan. yes they said ,no problem they said. Asked if would have any problem with mobile being disconnected whilst it was changing plans No problem they said it wont be disconnected.
So days later landline phone has been disconnecte...
My friend has his landline with Southern Phones. Every month he is paying up to $50 a month for long distance calls he hasn't made. When I called customer service, I was told it was not possible that it was a crossed line and that my friend must be mistaken. In the meantime he is on a limited income and has been consistently overcharged for months. Crap service, not recommended.
The Sevice has Evaporated.... Forget Southern
I have been with these people since they first kicked off... and worked in Local Government so I know they put their profits back into the community. BUT the call centre performance and queue wait time has dragged them down to levels that any reasonable person would consider a dead loss. I suggest that you outsource to India, Sri Lanka, the Phillipines or some other low-cost tele-marketing rich location, because those guys are right up your alley.I am out of contract later this year and will be gone, never to return.
Can not talk to any body
ALL good until you try to ring them 1@1/2 hours on hold I am going to TELSTRA
IF this is what they call service no wonder the others went off shore tried to keep my money in Australia but you cant get the service
YOU'D BETTER PAY YOUR BILL ON TIME!
I have been with Southern Phone for a fixed line service since 2013. I have always paid by the due date. In April , due to an oversight,I was 3 days late paying. Next bill I was charged a $11 late payment fee ( nearly 25% of the phone bill).
A good company gone bad.
After over 10 years with Southern Phone finally enough is enough. Whats sad is that they were once very good but sadly they have now lost the plot. I have, over the last few days waited in endless cues, had emails not answered and given up. Today i finally got through to the live chat and cancelled everything. Beware if you are thinking of signing up with them in there current state as you will be very dissapointed.
Terrible customer service - worst ever service provider!
My elderly 82 year old aunt on Central Coast is still awaiting a landline phone connection from another provider to Southern Phone...very nice to initially deal with in signing up - but since then disastrous service - connection process taken almost two weeks she is without any phone communication with her family all in Sydney - 2 hours away! We are unable to contact her and when I tried to help on her behalf through internet - sales person disconnected me without any help because he couldn't be bothered to help....second sales person answered...my question within a minute...however that was a week ago...my aunt is now still waiting for a phone connection....like Lynden I've been attempting to help my elderly aunt to no avail...I too wish I'd read these reviews and told my aunt not to sign up!! This is now a safety concern on well-being of my elderly aunt who is uncontactable for almost two weeks...shame on you Southern Phone.
BAD BUSINESS PRACTICE TURNS ME TOWARDS ANOTHER COMPANY
We have recently moved from Gippsland to Tura beach, placed an order for the phone to be put on 9th April. This company has not even bothered to contact us. I have an illness and need the phone service now. Have waited and waited for them to reply. HAVE HEARD NOTHING FROM THIS BUSINESS!!!
Disgusting service from a company.
We have never had such a negative annoying situation with a company like this before. Are they going out of business, if they're not, they soon will be by treating customers like this.
Thanks to all the previous reviewers who took the time to write something, letting us all know we are not alone.
It has helped us to make the decision to take our money and time to another company.
Still awaiting a connection after signing up 90 year old Mum to change from Telstra in mid January. Help line frequently engaged. Emails requesting help generate a ticket, but so far 4 emails- no reply. Multiple phone calls to help line met with someone will ring us back with information on the progress of our changeover, but this never happens. Told yesterday it could take another 4 weeks, Copper network to be turned off in 4 days. Despite knowing Mum is legally blind and will be left without a phone, no consultant cares or offers anything ot...her than we'll call you back when we have more answers. When insisted (politely)we be put through to someone who could help, phone call was terminated by staff. Don't be fooled by the customer care promises on the website. Yes, their call centre is staffed by Australians, but that makes no difference to their inability to resolve problems. Best look elsewhere.
I have been with southern phones since september 2016 when i changed from another service. I just do
i dont have internet connection it took them 2 months to tell me i couldnt get it on at my home. Im not satisfied at all because they have no customer service what's so ever
Terrible, Unreliable, Very Expensive, Pathetic Customer Service, NOT WORTH ANY STAR.
DO NOT USE THIS COMPANY.
I was over-charged for calls using my mobile, when Southern Phone would not fix the fault to my Land Line. My Land Line had a fault which was not repaired for 18 DAYS, leaving me without a phone over Christmas! Their Invoice was incorrect, including a charge for the NON-EXISTENT RENTALS of a phone from Southern Phone, and an incorrect, MORE EXPENSIVE MONTHLY PLAN, than what I had agreed upon.
Customer Service is absolutely pathetic, often requiring a WAIT PERIOD 20 MINUTES and more.
Customer Service Personal were o...
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