Good to talk to. Hopeless for action.
Initially it was so good to talk to someone who spoke and understood our language, but I'm on hold an average of 1/2 hour before I get to talk to anyone. They're polite and always promise to do the right thing - but there's never any follow through. 8 months ago they agreed to upgrade our NBN plan - which was actually $5 / month cheaper, but continued our old plan at the old price after many promises and pointless explanations. They promise to credit the $5 to appear on the next bill, so I pay the agreed amount and get a $10 late fee instead...- which of course they then agree to credit. Then I contact them and we repeat the cycle mid month and the next month! No credit has ever appeared on any of my bills over this time, and I've finally changed providers apart from my mobile plan. New provider, new teething problem, immediately answered and fixed on the spot, and still based in Australia. Why can't southern phone do this? So much wasted time and frustration with this company. No longer recommended!
cant use BPay any more
Southern Phone have removed their BPay option, and want you to either use methods where you have to pay a surcharge, or use a cheque (who still has a chequebook?) or go to direct debit, which I refuse to do as I have had nightmare issues with this in the past. Southern Phone used to be a good company who listened to their customers - not any longer. Changing providers asap.
phone drops out every day
Mothers home phone keeps dropping out and gets engaged tone every couple of days . Have had tech help works for a day and same thing. spend hours on hold to be told will fix and it happens all again. She went to Southern to support an Australian company. Go else where
Inept customer service
Ever since nbn was installed I have had no end of frustration with this company. Being put on hold from between 15 mins to 45 max to speak with staff who provide me with conflicting information.
Almost one year later, the modem, still under warranty was finally replaced after discovering 3weeks later it was never sent out to me! After phone calls and too much time spent holding the line later..it was finally sent out to me and now doesnt work either.
I will say that the tech team staff have always been knowledgeable and helpful but customer service, although friendly never seem to know what they are talking about.
This phone company is mostly incompetent and unreliable in my experience and I would warn everyone away from them.
- Verified customer
The mobile calls you make when you're not making any calls
Having finally reached the end of my tether with that other Aussie Telco, I transferred my home phone plus two mobiles to Southern Phone last November. I was very happy with my decision until last month, when I noticed a new charge of $1.22 on my mobile phone for 'special calls'.
On enquiring I received the following 'response': HI Andrew,
I have reviewed your account and upon further inspection I've found those are in fact Due to Imessage or Facetime not being activated within the phone settings. Each time an sms is sent to another ipho...ne, apple send an sms to a third party number which is the one that appears on the statement as an alert to activate these things within the settings. I apologies for any confusion this issue has caused. Kind Regards Jack I know I'm getting a bit long in the tooth, but I do consider myself to be reasonably tech savvy. However, I can't for the life of me, make sense of what this reply is saying. I went into the settings on my mobile phone and disabled everything I could find that I thought might be causing my phone to send off phantom SMS messages without my knowledge. I also wrote back to Southern Phone, stating that I'd disabled the apps that I thought might be causing the problem and pointing out that my online research revealed almost nobody anywhere who was being charged for such 'calls'. I didn't receive a response and assumed I had fixed the problem.
Having been a southern customer for 5 years have been trying to get my 91 year old mother onto one of the advertised plans in the brochure managed to get through on the no on the brochure once in 4 weeks and was told I had to have my mother authorise me to do it, I live 30 mins away and can never get on at her house she is unable to do this herself thinking of changing phone co my self as if I had any problems it would be useless. Very frustrating.
November 10th 2017 Update: Once again disappointed with Southern Phone Service
I was very u...pset to receive an $11 overdue payment fee after 5 years of perfect record of payment an oversight happened as Southern Phone sent my mothers account to me which I have requested they do not do, and this is where the confusion happened. A friendly reminder might have been nice obviously they do not value their long term customers.
Questions & Answers
Do you service 49089 area?
Southern Phone C.Southern Phone
We service all of Australia. If you would like some more information, please head on over to our website:
I have trouble contacting you on the phone I sat on the line for 35 minutes approximately it dropped out and I called back it dropped out again after 23 minutes. The internet is crappy drops out quite often the phone line is atrocious very noisy. Your techs were supposed to fix it over a week ago. It’s still dreadful
LOL sounds typical of this company, they are woeful, depending on time of day if late in day no one will take your call as they have left for day, our phone line also atrocious and we have been waiting for it to be fixed for 6 monthes. Good luck.
We have decided to switch internet and home phone to another company. We found Southern phone lack of customer service very frustrating on several occasions over the last 12months.
We are very pleased with our new company. We have better internet, more data and faster speed for a cheaper price. After reading several reviews - we are more than pleased we no longer will be dealing with Southern Phone
Southern Phone C.Southern Phone
I am really sorry to hear you have not been able to get in touch with us recently. I apologise for the inconvenience this has caused, I can understand how frustrating it can be when your service isn't working correctly. Can you please respond to my private message with your account details so I may assist? *Shelby
I have also had the run around with Southern Phone, since porting our home phone number over to them. Our Next Phone connection will only let us ring out. Tech people tell me there was a sync problem, which they did fix. However the problem has come back after a few days! I have had a similar experience with waiting times. It is best to ring at 0800 but you will still have to wait to talk to a techie. Brian.
I ended up disconnecting my home phone. Good luck, I hope your service continues to work without hiccups. I had enough. And would strongly urge people to look elsewhere for a service
Southern Phone C.Southern Phone
I am really sorry to hear that your landline service is not working as it should. Are you able to respond to my private message with your account details so I may assist you further? *Shelby
|Category||Home Phone Service Providers|
|Phone Services Offered||Business and Residential|
|Free International Calls Plan||No|
|Plan Type||Home Phone Only|
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