Initially it was so good to talk to someone who spoke and understood our language, but I'm on hold an average of 1/2 hour before I get to talk to anyone. They're polite and always promise to do the right thing - but there's never any follow through. 8 months ago they agreed to upgrade our NBN plan - which was actually $5 / month cheaper, but continued our old plan at the old price after many promises and pointless explanations. They promise to credit the $5 to appear on the next bill, so I pay the agreed amount and get a $10 late fee instead...

Southern Phone have removed their BPay option, and want you to either use methods where you have to pay a surcharge, or use a cheque (who still has a chequebook?) or go to direct debit, which I refuse to do as I have had nightmare issues with this in the past. Southern Phone used to be a good company who listened to their customers - not any longer. Changing providers asap.

Mothers home phone keeps dropping out and gets engaged tone every couple of days . Have had tech help works for a day and same thing. spend hours on hold to be told will fix and it happens all again. She went to Southern to support an Australian company. Go else where

Ever since nbn was installed I have had no end of frustration with this company. Being put on hold from between 15 mins to 45 max to speak with staff who provide me with conflicting information.
Almost one year later, the modem, still under warranty was finally replaced after discovering 3weeks later it was never sent out to me! After phone calls and too much time spent holding the line later..it was finally sent out to me and now doesnt work either.
I will say that the tech team staff have always been knowledgeable and helpful but customer service, although friendly never seem to know what they are talking about.
This phone company is mostly incompetent and unreliable in my experience and I would warn everyone away from them.

Having finally reached the end of my tether with that other Aussie Telco, I transferred my home phone plus two mobiles to Southern Phone last November. I was very happy with my decision until last month, when I noticed a new charge of $1.22 on my mobile phone for 'special calls'.

On enquiring I received the following 'response': HI Andrew,

I have reviewed your account and upon further inspection I've found those are in fact Due to Imessage or Facetime not being activated within the phone settings. Each time an sms is sent to another ipho...

Having been a southern customer for 5 years have been trying to get my 91 year old mother onto one of the advertised plans in the brochure managed to get through on the no on the brochure once in 4 weeks and was told I had to have my mother authorise me to do it, I live 30 mins away and can never get on at her house she is unable to do this herself thinking of changing phone co my self as if I had any problems it would be useless. Very frustrating.

November 10th 2017 Update: Once again disappointed with Southern Phone Service

I was very u...