Reported my landline outage online and received an email shortly afterwards advising anticipated repair time frame. Next day I was emailed again to advise technician had repaired the line already - and it was! The phone connection has always been good - I have a copper line - but the prolonged heavy rain seems to have caused issues this time & before Xmas too. Satellite internet service is generally good also. I did have some issues when setting up my satellite internet contract which took a while to resolve as the sales team & the accounts team didn't seem to be communicating. This was an anomaly really as all online & phone contact since always gets a rapid response, with knowledgeable & helpful staff who care about good service.

For my elderly mother who just needs a phone to make calls the plan I set up for her is good value at $10 per month and works well for her

I recently had the NBN home phone connected by Southern Phone. I only need it so that my elderly mother can contact me the traditional method. While there might be some negative reviews out there my experience of Southern Phone was faultless. The modem arrived within the specified timeframe, the connection was as simple as they suggested and when contacting Southern Phone for final connection they were polite and incredibly helpful. Would not hesitate to recommend them. Particularly useful for elderly who want to retain the traditional handset while paying significantly less per month than the Telstra landline.

I reluctantly left behind my Southern Phone landline service of many years' standing when switching over to VoIP because my NBN internet was already with another good Aussie company, Skymesh. SP's service was the least expensive such service I'd ever had; and outages were repaired promptly. Only negative? SP needs many more staff to meet its growing business; phone queues are long.

Our landline went down recently after a storm. It took a week to be fixed but Southern were always helpful when we rang. Latterly getting a new SIM only plan was also very easy

Connection is great and no dropouts. Customer service via the online chat always resolves any queries I have. Would highly recommend!

Having finally reached the end of my tether with that other Aussie Telco, I transferred my home phone plus two mobiles to Southern Phone last November. I was very happy with my decision until last month, when I noticed a new charge of $1.22 on my mobile phone for 'special calls'.

On enquiring I received the following 'response': HI Andrew,

I have reviewed your account and upon further inspection I've found those are in fact Due to Imessage or Facetime not being activated within the phone settings. Each time an sms is sent to another ipho...

Having been a southern customer for 5 years have been trying to get my 91 year old mother onto one of the advertised plans in the brochure managed to get through on the no on the brochure once in 4 weeks and was told I had to have my mother authorise me to do it, I live 30 mins away and can never get on at her house she is unable to do this herself thinking of changing phone co my self as if I had any problems it would be useless. Very frustrating.

November 10th 2017 Update: Once again disappointed with Southern Phone Service

I was very u...