Land line out after prolonged heavy rain fixed same day
Reported my landline outage online and received an email shortly afterwards advising anticipated repair time frame. Next day I was emailed again to advise technician had repaired the line already - and it was! The phone connection has always been good - I have a copper line - but the prolonged heavy rain seems to have caused issues this time & before Xmas too. Satellite internet service is generally good also. I did have some issues when setting up my satellite internet contract which took a while to resolve as the sales team & the accounts team didn't seem to be communicating. This was an anomaly really as all online & phone contact since always gets a rapid response, with knowledgeable & helpful staff who care about good service.
Basic phone plan for elderly people
For my elderly mother who just needs a phone to make calls the plan I set up for her is good value at $10 per month and works well for her
I recently had the NBN home phone connected by Southern Phone. I only need it so that my elderly mother can contact me the traditional method. While there might be some negative reviews out there my experience of Southern Phone was faultless. The modem arrived within the specified timeframe, the connection was as simple as they suggested and when contacting Southern Phone for final connection they were polite and incredibly helpful. Would not hesitate to recommend them. Particularly useful for elderly who want to retain the traditional handset while paying significantly less per month than the Telstra landline.
Find out how Southern Phone Home Phone compares to other Home Phone Service Providers
Know better, choose better.
Sorry to let my Southern Phone landline go
I reluctantly left behind my Southern Phone landline service of many years' standing when switching over to VoIP because my NBN internet was already with another good Aussie company, Skymesh. SP's service was the least expensive such service I'd ever had; and outages were repaired promptly. Only negative? SP needs many more staff to meet its growing business; phone queues are long.
Great customer service, each time
Our landline went down recently after a storm. It took a week to be fixed but Southern were always helpful when we rang. Latterly getting a new SIM only plan was also very easy
Connection is great and no dropouts. Customer service via the online chat always resolves any queries I have. Would highly recommend!
Questions & Answers
why has my service on 0265517676 account no. acc196281 not been activated at 14a fuchsia drive taree nsw.?
Thanks for reaching out. Have you recently moved addresses?
yes, the change over was booked a couple of weeks ago & payed for.
Thanks for getting back to me. When was the date you requested to have the relocation completed by?
Do you service 49089 area?
We service all of Australia. If you would like some more information, please head on over to our website:
I have trouble contacting you on the phone I sat on the line for 35 minutes approximately it dropped out and I called back it dropped out again after 23 minutes. The internet is crappy drops out quite often the phone line is atrocious very noisy. Your techs were supposed to fix it over a week ago. It’s still dreadful
LOL sounds typical of this company, they are woeful, depending on time of day if late in day no one will take your call as they have left for day, our phone line also atrocious and we have been waiting for it to be fixed for 6 monthes. Good luck.
We have decided to switch internet and home phone to another company. We found Southern phone lack of customer service very frustrating on several occasions over the last 12months.
We are very pleased with our new company. We have better internet, more data and faster speed for a cheaper price. After reading several reviews - we are more than pleased we no longer will be dealing with Southern Phone
I am really sorry to hear you have not been able to get in touch with us recently. I apologise for the inconvenience this has caused, I can understand how frustrating it can be when your service isn't working correctly. Can you please respond to my private message with your account details so I may assist? *Shelby
Get an answer from our members and Southern Phone representatives
|Category||Home Phone Service Providers|
|Phone Services Offered||Business and Residential|
|Free International Calls Plan||No|
|Plan Type||Home Phone Only|
Other Home Phone Service Providers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.