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Southern Phone Home Phone

Southern Phone Home Phone

1.3 from 97 reviews · View Statistics
Listing monitored by Southern Phone

Reviews

1.3
97 reviews
  • Transparency
    4.3 (3)
  • Customer Service
    3.8 (4)
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Rita F.
Rita F.Mid North Coast, NSW
  • 2 reviews

Land line out after prolonged heavy rain fixed same day

published

Reported my landline outage online and received an email shortly afterwards advising anticipated repair time frame. Next day I was emailed again to advise technician had repaired the line already - and it was! The phone connection has always been good - I have a copper line - but the prolonged heavy rain seems to have caused issues this time & before Xmas too. Satellite internet service is generally good also. I did have some issues when setting up my satellite internet contract which took a while to resolve as the sales team & the accounts team didn't seem to be communicating. This was an anomaly really as all online & phone contact since always gets a rapid response, with knowledgeable & helpful staff who care about good service.

Transparency
Customer Service
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone
Johnny W.
Johnny W.Sydney Surrounds, NSW

Basic phone plan for elderly people

published

For my elderly mother who just needs a phone to make calls the plan I set up for her is good value at $10 per month and works well for her

Transparency
Customer Service
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone

Hi Johnny,
I am glad to hear that the plan your mother is on is suiting her needs so well. Please do not hesitate to reach out to us if you have any questions or concerns about your account and I can help. *Darian

John M.
John M.Sydney, NSW

Fantastic service

published

I recently had the NBN home phone connected by Southern Phone. I only need it so that my elderly mother can contact me the traditional method. While there might be some negative reviews out there my experience of Southern Phone was faultless. The modem arrived within the specified timeframe, the connection was as simple as they suggested and when contacting Southern Phone for final connection they were polite and incredibly helpful. Would not hesitate to recommend them. Particularly useful for elderly who want to retain the traditional handset while paying significantly less per month than the Telstra landline.

Transparency
Customer Service
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone

Hi John,
Thanks so much for reaching out to share your positive experience with us. We really appreciate the feedback! *Shelby

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Sorry to let my Southern Phone landline go

published

I reluctantly left behind my Southern Phone landline service of many years' standing when switching over to VoIP because my NBN internet was already with another good Aussie company, Skymesh. SP's service was the least expensive such service I'd ever had; and outages were repaired promptly. Only negative? SP needs many more staff to meet its growing business; phone queues are long.

Customer Service
Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone

Hi Jay,
Thank you so much for sharing your kind words and your valuable feedback. While it is very sad to see you go, we wish you all the best with your new provider. *Yvette

Jay
Jay

Great customer service, each time

published

Our landline went down recently after a storm. It took a week to be fixed but Southern were always helpful when we rang. Latterly getting a new SIM only plan was also very easy

Connection TypeLandline and SIM plan
Southern Phone
Southern Phone C.Southern Phone

Thank you so much for your kind words, Meegan. We really appreciate you taking the time out to share your experience with us. *Yvette

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Sue C
Sue CTolmie
  • 4 reviews
  • 1 like

No problems

published

Connection is great and no dropouts. Customer service via the online chat always resolves any queries I have. Would highly recommend!

Connection TypeLandline and mobiles
Southern Phone
Southern Phone C.Southern Phone

Questions & Answers

Robert L.
Robert L.asked

why has my service on 0265517676 account no. acc196281 not been activated at 14a fuchsia drive taree nsw.?

3 answers
Southern Phone
Southern Phone C.Southern Phone

Hi Robert,
Thanks for reaching out. Have you recently moved addresses?
- Shelby

Robert L.
Robert L.

yes, the change over was booked a couple of weeks ago & payed for.

Southern Phone
Southern Phone C.Southern Phone

Hi Robert,
Thanks for getting back to me. When was the date you requested to have the relocation completed by?
- Shelby

Norma Carpenter
Norma Carpenter asked

Do you service 49089 area?

1 answer
Southern Phone
Southern Phone C.Southern Phone

Hi Norma,
We service all of Australia. If you would like some more information, please head on over to our website:
www.southernphone.com.au

Lynette Lardenoye
Lynette Lardenoyeasked

I have trouble contacting you on the phone I sat on the line for 35 minutes approximately it dropped out and I called back it dropped out again after 23 minutes. The internet is crappy drops out quite often the phone line is atrocious very noisy. Your techs were supposed to fix it over a week ago. It’s still dreadful

4 answers
Julie
Julie

LOL sounds typical of this company, they are woeful, depending on time of day if late in day no one will take your call as they have left for day, our phone line also atrocious and we have been waiting for it to be fixed for 6 monthes. Good luck.

Andrea
Andrea

We have decided to switch internet and home phone to another company. We found Southern phone lack of customer service very frustrating on several occasions over the last 12months.
We are very pleased with our new company. We have better internet, more data and faster speed for a cheaper price. After reading several reviews - we are more than pleased we no longer will be dealing with Southern Phone

Southern Phone
Southern Phone C.Southern Phone

Hi Lynette,
I am really sorry to hear you have not been able to get in touch with us recently. I apologise for the inconvenience this has caused, I can understand how frustrating it can be when your service isn't working correctly. Can you please respond to my private message with your account details so I may assist? *Shelby

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Details

CategoryHome Phone Service Providers
Phone Services OfferedBusiness and Residential
Free International Calls Plan No
Plan TypeHome Phone Only
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