Name: Southern Phone Mobile Orange Plans
Rating: 1.8

Reviews

Monica H. Perth, WA

1mo Orange Plans

Waste your time

Lack of communication.
These guys can't organise anything.
They have been holding up my NBN connection. They give you a number to call back but never answer. They didn't even tell me about the NBN coming and I got a message 2 days after to tell me of the appointment.
I have now been 2 months without home internet. Do not bother with this company.

Southern Phone DM 1mo

Good afternoon, Monica H. Thank you for your feedback. I want to investigate this further for you to find an amicable resolution. I'll send you a private message for your account number to do this for you.

Thank you, Southern Phone Company.

Dean B. Greater Melbourne (Metropolitan), VIC

1mo Orange Plans

Worst mobile phone service evere

Call drops outs, worst network coverage I have ever experienced. Awful, steer clear! Show details

Value for Money

Customer Service

Local Reception

Transparency

Southern Phone DM 1mo

Hi Dean, I'm sorry this is happening... Read more

. It is definitely not how your service should operate, and we would like to complete troubleshooting with you if the issue persists. Please give us a call on 131464. Kind regards, Harley.

Jackie D. Richmond-Tweed, NSW

2mo Orange Plans

Terrible

I have found southern phones terrible my mobile drops our all the time and internet is slow Show details

Southern Phone DM 2mo

Good afternoon, Jackie D. We don't currently have any 5GB data plans on the Telstra SIM. I'm not quite sure which plan you're on, sorry. If it is on a Telstra network, your service would depend on the... Read more

Telstra towers servicing your area. You can check out their outage map here https://www.telstra.com.au/outages. Kind regards, Southern Phone Company.

Crankyman wollongong 2 posts

2mo Orange Plans

Wish there was a dislike button

There are no words to describe how woeful this company is - the wait time is hideous, their staff need more training, as my complaint has not been addressed yet, I will know be speaking with the TIO Show details

Customer Service

Local Reception

Transparency

Katrina O. South East Queensland, QLD 3 posts

9mo Orange Plans

Disgusting service. Impossible to contact

Buyer beware. I never received the SIM card and for 4 months I have been trying to contact them but they keep sending bills. I am scared that they have interfered with my credit score. BAD NEWS!! Show details

Southern Phone DM 9mo

Hi Katrina, I am sorry to hear about your experience you faced with this issue. I have directly messaged you in regard to this.... Read more

Kind regards, Natasha.

Ben Sydney 8 posts

9mo Verified Orange Plans

dishonest and unfair late payment

their 5$ plan is a total rip off firstly I am charged on some hidden cost that no one is responding why (coz basically there is no customer service). Be mindful they'll charge you 8$ when you want to cancel the plan! Apart from that they charge 10$ on a 5$ late payment!!! it's not dishonest, but fraudulent!!! Show details

Value for Money

Customer Service

Local Reception

Southern Phone DM 9mo

Hi Ben, I am sorry for the experience you faced with us. I have privately messaged you regarding this one.... Read more

Kind regards, Natasha.

Marian A. Sydney, NSW

1y Orange Plans

System Glitch - check your invoice

I have a direct debit arrangement with the company yet my last bill showed a late payment fee??
When I contacted them, they said they will investigate. I specifically requested a call back - not email or SMS- as I needed to raise other concerns if this was indeed an error from their end. I was assured they will ring me back. However. I instead got a short SMS stating they had invoicing issues and will do a refund.
I'm now wondering how this will affect my credit rating and how many other clients have been affected but just haven't noticed the late payment fee on their bill! Show details

Customer Service

Local Reception

Southern Phone DM 1y

Hello Marian, I'm sorry to hear about the issues you have experienced with our service today... Read more

. I understand the service experience was not what was expected and we would love to discuss this further if you could please contact us on 13 14 64. Kind regards, Charlie

iing

1y Orange Plans

Totally scam, won't let you yo discontinue the plan

I asked for discontinue the plan 2 times, they told me to emailed the details, but there was no any following updates or email replied and keep sending me the invoice. Totally the worst! Show details

Southern Phone DM 1y

Hi Iing, I do apologise for the confusion surrounding your request to cancel. Due to recent changes in the Telecommunications Industry, customers are required to complete a verification process when c... Read more

ontacting us. Unfortunately, we are not able to complete that process over this platform. Please call our team again and they will be able to locate the email you sent and assist from there. Regards, Darian.

Jedd Victoria 19 posts

1y Orange Plans

General Review

I've been with Southern Phones for 1 Month.
I wasn't Aware 1300 Numbers Weren't Free.
First Couple of Days I had an account for $6:17, no idea what it was for.
Speeds Aren't Optus Speeds!
Far From It!
Internet has Been Totally Gone on A Number of Occasions.
I had to call them to pay my second (first) full bill, as the "Pay Feature" in there site was "Grey Out".
There Login & Vetification Code is Quite Boring. ( App Required)
OPTUS PRICES FOR A SERVICE THAT'S NOT 100%
I Also Noticed that "Data Usage" they claim I use about 7gb per day.
(Screens... Read morehots taken & I know my usage) Obviously Something Wrong with there figures!? FOR THE COST & INCONVENIENCE SOUTHERN PHONES AREN'T WORTH THE PRICES THERE CHARGING! Plan Prices are Different to What I Agreed on!

Value for Money

Customer Service

Local Reception

Transparency

Southern Phone DM 1y

Hi Jedd, I am sorry to hear about the issues that you have had with our team. Our call charges are noted on the CIS of all of our plans, I do apologise if this wasn't made clearer when you signed up... Read more

. Have you completed a power cycle with your modem? This is turning it off at the power point for 10 minutes, then turning it back on and allowing a further 15 minutes to reconnect it. This just allows your connection to refresh and often fixes connection issues. If the reboot procedure doesn't seem to assist, please call our team on 13 14 64 and follow the prompts to our Technical team. Regards, Darian.

Mathew 2 posts

2y Orange Plans

Best thing about this company is cancelling :)

Cant wait until i quit my plan with these guys Show details

Southern Phone DM 2y

Hi Mathew, I am so sorry to hear this. If you would like to confirm your concerns I can try and address them here for you. Alternatively, you can call our team on 13 14 64 and speak to our team over the phone.
Regards,
Darian.

LG FRIDGE Perth, WA 7 posts

2y Orange Plans

very bad communication

ive been with this company for about 20 years, through the years the internet and phone service has been very frustrating, finally in the last year or so it has been fairly good but trying to get them on the phone, you cant you have to phone back again and again, and you have to wait sometimes 6 hrs, today only 32 minutes, also the line is very scratchy, the phone attendants are not experienced. i keep saying I'm going to find another provider but this time I'm going to do it.

Southern Phone DM 2y

Hi, Thank you for advising us on your experience with us. I am so sorry to hear that you have had these issues trying to get through to our team. I can confirm that we are in the process of hiring and... Read more

training more staff to help with the influx of calls that we have been receiving. I do hope with the changes that we have been working towards reducing the wait times that you do stay with us. Regards, Darian.

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Jackie 6 posts

2y Orange Plans

NBN, bad customer service

NBN is not very good keeps dropping out, when you try to contact southern phones you are put on hold for over an hour then you are hung up on. When you do get onto customer service they do not offer any help to fix the issue, customer service response is you need to speak to technical. They do not offer to transfer to that department, they do not offer any help at all. I won’t be paying the final bill as I have now canceled the service Show details

Southern Phone DM 2y

Hi Jackie, I do apologise that this has been your experience, I can absolutely understand how frustrating this would be.... Read more

We have been affected by numerous NBN Co. Fibre Optic cable break outages in the past few weeks, which have caused major ongoing disruptions for customers across multiple states of Australia. This has been frustrating for us as well, as this has caused significantly longer than normal wait times. This has made it very difficult to speak to other customers,and resolve issues for those customers that are being affected by non-related issues. I would be more than happy to review your account, would you like to provide me with your account number so that I may look into this for you? Kind Regards, -Lily

LBH

2y Orange Plans

Useless and frustrating provider!

Absolutely hopeless!!!! Constantly no wifi and they just say ‘we know there is a problem in your area we will get onto it soon’. Then we are left with no Wifi for days even up to a week!!! Unacceptable in this climate of working from home!

Southern Phone DM 2y

Hi, I am very sorry to hear that you have been having such a frustrating experience with your home internet. I can understand that troubles with WIFI would definitely impact your ability to work from ... Read more

home. If you wish to discuss this further, please respond with the account number you were given from us and I will be happy to look into this for you. Kind Regards, Lily

Mahoo1960 10 posts

2y Orange Plans

Very poor customer service

I’ve been with Southern Phone for a few years now and recently needed assistance after incurring additional charges for excess data usage (I’m on a 1GB plan). I went to their web portal to check usage and found that the graph on the previous 12 months usage showed no data usage whatsoever which was quite frustrating as you need to be able to monitor data usage when close to your limit.
I lodged a complaint 5 weeks ago and still no acceptable response or offer of restitution. I hinted at porting to another provider and they said that’s fine we c... Read morean drop the complaint then? Furthermore, their complaints handler has failed to get back to me on a date nominated by him on at least 2 occasions. For an Australian based call centre this standard of service is unacceptable, so I’d avoid them if you can as there are better plans available and better support no doubt!

Value for Money

Local Reception

Transparency

Southern Phone DM 2y

Hi, I would firstly like to apologise for the issues you have experienced with your Southern Phone account. I know how important it is to be able to view your usage, and I can confirm this is somethin... Read more

g our team are working on restoring. Can you please respond with your account number so that I can review your account and your complaint to ensure that this is addressed as soon and efficiently as possible for you? Kind Regards, Lily

Barney 7 posts

3y Orange Plans

Southern Phone; started great, now worse than hopeless

After years of problems with my landline service, long periods of no service at all , usually following rain, and poor voice quality when it did work, I eventually contacted Southern Phone and asked they disconnect the landline and close my account.
At the time I owed around $28 and I told them that I considered it fair and reasonable that Southern Phone carry this small cost in recognition of the lack of service, that I had regularly paid for a service we did not receive , and the frustration of endlessly trying to have the problems resolved.... Read more Since then, Southern Phone has refused to accept that I am no longer a customer and has acted as if nothing had changed......with the exception that now they refuse to accept my email address and log in details. Yesterday I received an account for $143.19. Attempting to contact SP through their call centre is a fruitless task, with very long waits often to be timed out putting you back to the start of the queue This is in stark contrast to the early days of SP when a major selling point, for me at least, was you always got to speak to someone in this country and without delay. I have just now lodged a complaint with the Telecommunications Industry Ombudsman hoping to get this ridiculous situation resolved. Does Southern Phone really think that they can continue to charge a dissatisfied ex-customer, if they just pretend that he isn’t? Unbelievable.

Southern Phone DM 3y

Hi Barney, Thanks for your feedback relating to your previous account with us. Of course, we don't want you to be paying for a service that you no longer have with us so I can totally understand your ... Read more

frustration surrounding this. As you have mentioned above that you have lodged a complaint with the Telecommunications Ombudsman, once we have received your enquiry, one of our case managers will be in touch with you to discuss a resolution. - Shelby

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