Southern Phone Mobile Orange Plans
Part of Southern Phone Mobile 1.3 

Southern Phone Mobile Orange Plans

 Verifiedsouthernphone.com.au
Southern Phone Mobile Orange Plans
1.8

32 reviews

PositivevsNegative
16% · 526 · 81%

Plan Type
  • Pre-Paid Sim Only
  • Post-Paid Sim Only
  • Post-Paid with Phone
Value for Money
2.2
Customer Service
1.8
Local Reception
2.6
Transparency
1.9

Reviews

32 reviews
Monica H.
Monica H.Perth, WA
  Orange Plans

Waste your time

Lack of communication.
These guys can't organise anything.
They have been holding up my NBN connection. They give you a number to call back but never answer. They didn't even tell me about the NBN coming and I got a message 2 days after to tell me of the appointment.
I have now been 2 months without home internet. Do not bother with this company.
Southern Phone
Southern Phone   DM   
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Good afternoon, Monica H. Thank you for your feedback. I want to investigate this further for you to find an amicable resolution. I'll send you a private message for your account number to do this for you.

Thank you, Southern Phone Company.

Dean B.
Dean B.Greater Melbourne (Metropolitan), VIC
  Orange Plans

Worst mobile phone service evere

Call drops outs, worst network coverage I have ever experienced. Awful, steer clear! Show details
Customer Service
Transparency
Southern Phone
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Jackie D.
Jackie D.Richmond-Tweed, NSW
  Orange Plans

Terrible

I have found southern phones terrible my mobile drops our all the time and internet is slow Show details
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Crankyman
Crankymanwollongong2 posts
  Orange Plans

Wish there was a dislike button

There are no words to describe how woeful this company is - the wait time is hideous, their staff need more training, as my complaint has not been addressed yet, I will know be speaking with the TIO Show details
Local Reception
Katrina O.
Katrina O.South East Queensland, QLD3 posts
  Orange Plans

Disgusting service. Impossible to contact

Buyer beware. I never received the SIM card and for 4 months I have been trying to contact them but they keep sending bills. I am scared that they have interfered with my credit score. BAD NEWS!! Show details
Southern Phone
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Ben
BenSydney7 posts
  Verified Orange Plans

dishonest and unfair late payment

their 5$ plan is a total rip off firstly I am charged on some hidden cost that no one is responding why (coz basically there is no customer service). Be mindful they'll charge you 8$ when you want to cancel the plan! Apart from that they charge 10$ on a 5$ late payment!!! it's not dishonest, but fraudulent!!! Show details
Local Reception
Southern Phone
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Marian A.
Marian A.Sydney, NSW
  Orange Plans

System Glitch - check your invoice

I have a direct debit arrangement with the company yet my last bill showed a late payment fee??
When I contacted them, they said they will investigate. I specifically requested a call back - not email or SMS- as I needed to raise other concerns if this was indeed an error from their end. I was assured they will ring me back. However. I instead got a short SMS stating they had invoicing issues and will do a refund.
I'm now wondering how this will affect my credit rating and how many other clients have been affected but just haven't noticed the late payment fee on their bill! Show details
Local Reception
Southern Phone
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iing
iing
  Orange Plans

Totally scam, won't let you yo discontinue the plan

I asked for discontinue the plan 2 times, they told me to emailed the details, but there was no any following updates or email replied and keep sending me the invoice. Totally the worst! Show details
Southern Phone
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Jedd
JeddVictoria19 posts
  Orange Plans
Value for Money
Local Reception
Transparency
Southern Phone
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Mathew
Mathew2 posts
  Orange Plans

Best thing about this company is cancelling :)

Cant wait until i quit my plan with these guys Show details
Southern Phone
Southern Phone   DM   
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Hi Mathew, I am so sorry to hear this. If you would like to confirm your concerns I can try and address them here for you. Alternatively, you can call our team on 13 14 64 and speak to our team over the phone.
Regards,
Darian.

LG FRIDGE
LG FRIDGEPerth, WA7 posts
  Orange Plans

very bad communication

ive been with this company for about 20 years, through the years the internet and phone service has been very frustrating, finally in the last year or so it has been fairly good but trying to get them on the phone, you cant you have to phone back again and again, and you have to wait sometimes 6 hrs, today only 32 minutes, also the line is very scratchy, the phone attendants are not experienced. i keep saying I'm going to find another provider but this time I'm going to do it.
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Jackie
Jackie6 posts
  Orange Plans

NBN, bad customer service

NBN is not very good keeps dropping out, when you try to contact southern phones you are put on hold for over an hour then you are hung up on. When you do get onto customer service they do not offer any help to fix the issue, customer service response is you need to speak to technical. They do not offer to transfer to that department, they do not offer any help at all. I won’t be paying the final bill as I have now canceled the service Show details
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LBH
LBH
  Orange Plans

Useless and frustrating provider!

Absolutely hopeless!!!! Constantly no wifi and they just say ‘we know there is a problem in your area we will get onto it soon’. Then we are left with no Wifi for days even up to a week!!! Unacceptable in this climate of working from home!
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Mahoo1960
Mahoo196010 posts
  Orange Plans
Value for Money
Local Reception
Southern Phone
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Barney
Barney7 posts
  Orange Plans
Southern Phone
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