Southern Phone Mobile

Southern Phone Mobile

 Verifiedsouthernphone.com.au
Southern Phone Mobile
1.3

368 reviews

PositivevsNegative
6% · 21342 · 93%

Reviews

368 reviews
Mark B.
Mark B.Southwest, VIC8 posts
  Verified Southern Phone Mobile

Horrible service

I signed up for southern phone then cancelled straight away as it was not needed. I tried to contact them to cancell but had not luck. I sent southern phone an email in Febuary and I still have the email as prof. 10 months later and I am still receiving invoices from southern phonefor a service i have never used Show details
Mark B.
Mark B.  
More

I thought this was sorted why have I just received an invoice for payment!?!?!?!?!

Marc K.
Marc K.Metropolitan Adelaide, SA
  Southern Phone Mobile

Worst phone experience in 40 years

Website offered simple home phone for seniors without internet. After several weeks phone still doesn't work. Help line and techinical help seemed unable to work out why the phone wouldn't work. Logged online complaint, when help rang up, still couldn't fix the fault. No complaint ID tracking number or email about outcome of the problem. No way to follow up with the person that was handling the complaint. Given up and going back to original phone provider.
Southern Phone
Southern Phone   DM   
More
Fix it please
Fix it please2 posts
  Southern Phone Mobile

AWFUL

They have not fixed 'Make a Payment' option through the Account section on their website even since I joined. Over 2 years ago. When I tell them they tell me to set up Direct Debit (no) and that their website is under maintenance - for 2 years. And then they'll charge late fees on top of that. As a global company, I don't think they really care
Southern Phone
Southern Phone   DM   
More
bradkcooper5
bradkcooper5Metropolitan Adelaide, SA3 posts
  Southern Phone Mobile
bradkcooper5
bradkcooper5  
More
Hungry M.
Hungry M.Sydney, NSW
  Southern Phone Mobile
Heatherville
HeathervilleCentral West, NSW5 posts
  Southern Phone Mobile
Local Reception
Transparency
Southern Phone
Southern Phone   DM   
More
Gaetano R.
Gaetano R.Illawarra, NSW4 posts
  Southern Phone Mobile

Disastrous service

Southern Phone online SIM activation not working. When I rang their help number was told that don't do activations on weekends BUT the info they sent with SIM states they are open 8am-8pm Monday to Sunday hence they are completely untransparent bordering to fraudulent. Loosing money because of lack of mobile connection and unable to ring for help if required by my medical condition Show details
Southern Phone
Southern Phone   DM   
More
Soju
SojuMelbourne6 posts
  Southern Phone Mobile
Customer Service
Local Reception
Transparency
  • Thumbnail
Southern Phone
Southern Phone   DM   
More
Amy
Amy3 posts
  Southern Phone Mobile

Terrible communication - won't answer the phone or the chat and charge you for a service you're not receiving!!!

No communication whatsoever - I used the online chat, phoned them and contacted them on Messenger then I got charged an overdue fee. I have spent HOURS trying to contact this company because they were charging us without actually connecting our internet. WORST COMPANY EVER how are they even operating?!
Southern Phone
Southern Phone   DM   
More
Cher
Cher2 posts
  Green Plans
Kevin H.
Kevin H.Wide Bay-Burnett, QLD3 posts
  Southern Phone Mobile

Worst decision I have made

I contacted Southern phone to get a new mobile plan as the price was good. However I should have known you get what you pay for. First they got the spelling of my name wrong, then after getting my new sim I phoned them on Friday morning to activate it and correct my name to discover this time the name was changed but it did not activate and of course this is the weekend and can't get any help now. This is the worst service I have had with a mobile provider ever.
Southern Phone
Southern Phone   DM   
More
J. A.
J. A.Sydney, NSW5 posts
  Southern Phone Mobile
Local Reception
Transparency
Southern Phone
Southern Phone   DM   
More
HelenKevin R.
HelenKevin R.Central Highlands and Goldfields, VIC
  Southern Phone Mobile
Glenn
GlennMetropolitan Adelaide, SA9 posts
  Verified Southern Phone Mobile

Worst mobile company ever!

Cheap but not good. We haven't had voicemail since the start, I've called a few times, sometimes I'll get through but even though they say they enabled it callers still get the "this person is unavailable" and then the call is dropped. Tried the chat too, waiting for a reply for a couple of hours before giving up.
Update: I tried mediation, gave my details, got an SMS saying voicemail now works.... it doesn't! Show details
Local Reception
Jason
JasonSydney Surrounds, NSW23 posts
  Verified Southern Phone Mobile
Southern Phone
Southern Phone   DM   
More
Susan001
Susan001Hobart, TAS2 posts
  Southern Phone Mobile

They will not cancel my service

For three months I have been trying to cancel my internet service as I no longer live in the property - I have sent them my ID three times, which they required - they now have all my identity documents and have spoken/emailed so many times I have lost count- they will not cancel my payment they set up- basically using excuses (different person every time) and wanting me to start all over again . I don’t even live in the same state as the service they are charging me for - DO NOT USE this provider Show details
Mobile Phone Service Providers

Find out how Southern Phone Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Not Happy
Not HappyHunter Region, NSW5 posts
  Southern Phone Mobile

Worst decision I ever made!

Signed up for 3 months and every month they tried to charge me a $10 late fee when I wasn’t late. I find it frustrating that the operators do not give you the opportunity to explain your problem but rather speak over you. I realise you need to identify yourself but this was ridiculous and excessive. Good riddance!! Show details
Southern Phone
Southern Phone   DM   
More
Stan
StanSouthwest, VIC
  Southern Phone Mobile

TPG partner and a bad one

Joined a bundle my roommate said was part of TPG that gives us internet, 2 months down the line, had to call over 7 times over ISP related issues. Being throttled, some websites not working, weird gateway issues. Not recommended based on the service provided and how difficult it is to actually get them to solve the issue or know what the issue was. I've had to deal with ISPs before but this company was the worst I've had. If you aren't the account holder with the phone that was used to link the service, good luck.
Southern Phone
Southern Phone   DM   
More
Mark
MarkSydney Surrounds, NSW
  Southern Phone Mobile

Worst company ever I've been paying for WiFi and have no connection I've rang the company several time all to no avail

Useless never works wi fi modem an absolute joke never join this hapless company Show details
Southern Phone
Southern Phone   DM   
More
Jay W.
Jay W.2 posts
  Southern Phone Mobile

Should of read reviews first

It has been a week without our landline. We own Mungungo Pub and have tried 3 times to have the phone diverted to a mobile. Still no luck. Will be looking at other providers.
Southern Phone
Southern Phone   DM   
More
Cassandra D.
Cassandra D.Greater Melbourne (Outer), VIC7 posts
  Green Plans
  • Thumbnail
Dab
Dab2 posts
  Southern Phone Mobile

Completely uselss

Completely useless. Had a bad experience with them. They never told me it’s a postpaid sim. I bought sim for 5$ plan now it’s 20$ a month. I don’t use this sim to call or internet purpose but only to answer calls and they are charging 20$ a month which is completely ridiculous. Never recommend to anyone.
Southern Phone
Southern Phone   DM   
More
adam r.
adam r.Greater Melbourne (Inner), VIC
  Verified Southern Phone Mobile
Local Reception
Transparency
Alice
AliceHobart, TAS5 posts
  Green Plans
Value for Money
Southern Phone
Southern Phone   DM   
More
Shannon
ShannonCentral Highlands and Goldfields, VIC19 posts
  Southern Phone Mobile

Worst Customer Service

Tried to updated my contact number, that wasn't done. Cancelled plan was told total balance by representative as I couldn't get into my account because of number change. I paid that & just got invoice saying I owe $2.55 & was charged on top of that $10 account fee, evening though I was quoted a different amount! Can't even be bothered calling because it's such a hassle & they make me send copies of my ID because of my number change that they don't do. Show details
Southern Phone
Southern Phone   DM   
More
Katrina O.
Katrina O.South East Queensland, QLD3 posts
  Orange Plans

Disgusting service. Impossible to contact

Buyer beware. I never received the SIM card and for 4 months I have been trying to contact them but they keep sending bills. I am scared that they have interfered with my credit score. BAD NEWS!! Show details
Southern Phone
Southern Phone   DM   
More
Mobile Phone Service Providers

Find out how Southern Phone Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Ben
BenSydney7 posts
  Verified Orange Plans

dishonest and unfair late payment

their 5$ plan is a total rip off firstly I am charged on some hidden cost that no one is responding why (coz basically there is no customer service). Be mindful they'll charge you 8$ when you want to cancel the plan! Apart from that they charge 10$ on a 5$ late payment!!! it's not dishonest, but fraudulent!!! Show details
Local Reception
Southern Phone
Southern Phone   DM   
More
Katelyn B.
Katelyn B.
  Southern Phone Mobile
Sarah L.
Sarah L.South East Queensland, QLD
  Southern Phone Mobile

Worst provider ever!

This company is so awful. Not only is their internet terrible and worked maybe 4 days out of the year, their customer service is even worse. I called up at least 2 times a week complaining that the internet didn't work and they just made me turn it of and on again. Would give 1 stat if I could. Do not join them, go anywhere else.
Southern Phone
Southern Phone   DM   
More
Joel
Joel
  Southern Phone Mobile
Value for Money
Customer Service
Transparency
Southern Phone
Southern Phone   DM   
More
Emma L.
Emma L.
  Southern Phone Mobile

The worst mobile phone provider do not use!!’

There is not enough space to write all the problems I had! Just trust me do not use SP!!! I had no data on my phone they just switched it off! I rang daily and their staff are so daft! I’ve moved to another company. Show details
kpittman
kpittmanVictoria5 posts
  Southern Phone Mobile

Abominable website and billing

The website presents a page to make a payment with no means of entering anything or any link to any other page. In other words, you can only pay by ringing their call centre (and waiting for ages despite them valuing my call) or using BPay. At the beginning of the plan in 2021, I tried three times to set up automated payment and each time they stuffed it up. Their service is cheap but so their support is even cheaper and nastier. Show details
Local Reception
Southern Phone
Southern Phone   DM   
More
Frustrated
FrustratedHunter Region, NSW
  Southern Phone Mobile

Warning DO NOT I repeat DO NOT sign up with this unprofessional company

After trying for nearly two weeks to change to Southern Phone nothing happened. SIM cards posted to wrong address.
They did not connect us to the internet as promised consequently no internet for days.
Very unprofessional and inefficient - when trying to explain our situation after numerous calls they would just hang up.
After trying to call them again and again none of our calls were answered.
This inexperienced company is very unprofessional, staff are amateurs have a lack of knowledge, they do not act in a courteous, businesslike manner.
We have now had enough and changed back to Telstra where we were promptly given new modems SIM cards and quickly connected to the internet. Soo happy.
Southern Phone
Southern Phone   DM   
More
Afiffa S.
Afiffa S.
  Green Plans

Very bad service

I am suffering now . I got post paid from 2017 but now I m regretting could not change because it’s cost fee if I change any time. I m really suffering Show details
Southern Phone
Southern Phone   DM   
More
whatthebleepisgoingonint
whatthebleepisgoingonintGreater Melbourne (Outer), VIC6 posts
  Southern Phone Mobile
Southern Phone
Southern Phone   DM   
More
Neha J.
Neha J.
  Southern Phone Mobile

Never get a plan from southern phone

I am very annoyed with their service. They gave you cheap offer but charge you so much in the bill. I would never recommend using southern phone services Show details
Southern Phone
Southern Phone   DM   
More
Mobile Phone Service Providers

Find out how Southern Phone Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
clint
clint
  Southern Phone Mobile

Stay away

Do not use this company! Signed my child up for plan which was $5 per month, 2GB included which was fine. Child reached the 2GB limit, company charged $10 for another 1GB automatically, no warning, no message for permission. Nothing was mentioned nor did I read anywhere this would happen. Then all of a sudden the plan was $10, they used the excuse that the $5 plan was only a special for 3 months then reverted back to 10. Again this was not mentioned.
Seems like this company simply prey on people to make money. I would definitely look for a better provider. Show details
Local Reception
Southern Phone
Southern Phone   DM   
More
greg rowlands
greg rowlands6 posts
  Southern Phone Mobile

Do not use

I was a customer for several years
Customer service was poor, problem resolution was inept. Left when 3rd contract ended
Friend had issues which took over 3 months to process credit Show details
Value for Money
Customer Service
Local Reception
Southern Phone
Southern Phone   DM   
More
Smart Online shopper
Smart Online shopperSydney, NSW4 posts
  Verified Southern Phone Mobile
Southern Phone
Southern Phone   DM   
More
May
MayGreater Melbourne (Outer), VIC4 posts
  Southern Phone Mobile

Very bad Mobil company

I have purchased 2GB sim only plan for my 11 year old. They have boost extra internet to greedily grab extra money from me. 1GB data $10 and send me bill for $40 for a month. This phone used rarely when they go to childcare. I got law data package for reason n they boost data without my permission and asking to pay $40. Show details
Local Reception
Southern Phone
Southern Phone   DM   
More
Page 2 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.